The room was spotless and comfortable, giving us a cozy stay. The location was ideal as it was in a peaceful spot yet still close to the best snorkeling areas. The staff at this hotel were fantastic - friendly, helpful, and always ready to assist with anything we needed. Oh, and the free bikes were such a pleasant surprise!

Great staff, always helpful. Free bikes and clean rooms. Quiet location away from beach. Perfect pool area for sunbathing.

Our recent stay at Black & White Cottages was fantastic! The hotel itself was beautifully maintained, with a lovely pool and well-designed cottages. We were especially impressed with the impeccable cleanliness of the entire property. The staff went above and beyond to ensure our comfort and satisfaction. One evening, we arrived very late due to travel delays, and they kindly prepared a delicious meal for us, even though they typically don't serve dinner. They also graciously assisted us with check-in the next day. The free bikes provided by the hotel were a great perk and made getting around the island a breeze. Despite being a bit farther from the main attractions, the peaceful and quiet location was a welcome retreat. The staff's attention to detail and excellent customer service truly set this hotel apart. We highly recommend Black & White Cottages for a memorable and enjoyable stay on Gili Trawangan.

I had a fantastic stay at this luxurious hotel. The location was perfect, just a short walk from the vibrant town center and the beautiful beach. The staff went above and beyond to make sure my needs were met, especially Chung who provided exceptional service. The room was clean and comfortable, with great amenities like air conditioning and a sitting area. The pool was a wonderful addition, perfect for a refreshing swim. The breakfast provided was simple but satisfying. this place offered enhanced comfort and quality services, making it a great choice for anyone looking for a luxurious stay.

I would definitely recommend this hotel to friends. It exceeded my expectations in terms of comfort, location, and service.

On arrival, the staff were friendly and welcoming, offering us a cold bottle of water. The check-in process was easy and we were shown to our room which was nicely decorated. The bed was large and fairly comfortable. The bathroom had a modern design with an outdoor shower. The pool was clean and refreshing, perfect for relaxing after exploring. The hotel provided free bicycles, which made it easy to get around. The location was great, with beautiful sunset points and the beach nearby.

The rooms were not cleaned during our stay, and being close to the beach meant that sand got everywhere. By the third night, it was difficult to keep it out of the sheets.

My stay at the charming cottages was definitely value for money. The room was beautifully decorated and the outdoor shower was a modern masterpiece. The location, though slightly out of town, provided a peaceful atmosphere away from the hustle and bustle. The staff was incredibly friendly and always went above and beyond to ensure our comfort. Free bike rental was a bonus for exploring the area.

The morning meal could have been improved by offering a wider variety of options.

Really nice rooms, great pool area, friendly staff, free bike hire.

At this luxurious hotel, we were amazed by the tranquil location in the heart of the island. Just a short walk or bike ride away, we found ourselves enjoying the breathtaking sunset beach and exploring the charming village area. With excellent cafes nearby and the opportunity to snorkel with turtles at Turtle Point, this place truly felt like a hidden gem.

I had a fantastic stay at this hotel. The location was perfect for me as it was just far enough from the bars in the middle of the island, which made it peaceful at night. It was also conveniently located near great sections of the beach, allowing for easy access to snorkeling spots. The hotel facilities were great, with a clean and refreshing pool right outside my room. The staff were friendly and welcoming, providing excellent service throughout my stay. The breakfast provided was simple but satisfying, and the free bicycle provided by the hotel made it easy to explore the island and access the town center quickly.

Nothing.

Our stay at the hotel was fantastic. The staff were welcoming and made us feel right at home. The room was spacious and comfortable, and the pool was a great way to relax and cool off. We enjoyed the free bike rental, although we did have to rent our own bikes on the second day. I highly recommend this hotel for its affordable prices, friendly staff, and comfortable accommodations.

Everything wonderful. Staff extremely nice. Fresh breakfast. Clean pool. Friendly cats. Free bikes. Modern, clean bungalow. Great bathroom. Close to beach and turtle point.

Nothing that I didn't like.

La propreté de l'hôtel était exemplaire, des chambres aux espaces communs. Les installations de l'hôtel étaient vraiment impressionnantes, en particulier la piscine et le spa. De plus, l'hôtel était idéalement situé sur la plage, offrant un accès facile à la mer et des vues magnifiques. Le petit-déjeuner proposé était délicieux et très varié. Enfin, le personnel était au top, avec un accueil chaleureux et des animateurs souriants à l'écoute des besoins des clients.

Rien de mauvais à signaler. Ce séjour a été véritablement exceptionnel et je recommanderais cet hôtel sans hésitation.

During my Christmas vacation, I had a great time at this charming resort. The staff were incredibly polite and attentive, making me feel welcome from the moment I arrived. The hotel was very clean and well-maintained, with a lovely pool and immaculate grounds. The location, although not the most convenient, was made up for by the free bikes that were available for guests to use. This allowed me to easily explore the beach and main promenade within minutes. Plus, every morning I enjoyed refreshing fresh orange juice and a delicious breakfast.

One downside was the location of the resort, which was a bit far from the main area. However, the free bikes provided by the hotel made it easy to get around.

Friendly staff, beautiful room, clean pool, convenient location, free bike rental.

We had an amazing stay at a wonderful place in Asia! The staff at this accommodation went above and beyond to make our stay perfect. They were friendly, welcoming, and always ready to help with anything we needed. They even gave us free bikes to explore the area. The breakfast offered great value for money and the pool area was beautiful. We were so impressed with the service that we extended our stay from 2 nights to 4. The manager even personally guided us to a nearby shop and took us to a local party. We couldn't have asked for better service and can't wait to visit again!

Sand from the nearby beach made it difficult to keep the rooms clean over our 5-night stay. Wifi was poor and unreliable, making it difficult to even send emails.