Sheraton in Surabaya truly feels like a second home with impeccable service from the Club Lounge & Bromo Kafe. Chef Fitri and the team, including Alfian, ensured a five-star experience. the rooms are luxurious, the food is outstanding, and the breakfast spread offers a variety of cuisines, all served with friendly assistance.

AC is too cold, set at 20 degrees regardless of settings resetting every time.

we had a fantastic experience staying at Sheraton. the breakfast offered a variety of traditional local dishes prepared excellently. the staff, particularly Fitri and Ahmed Sico, went above and beyond to accommodate our specific food requests. the hotel's central location allowed for easy access to the nearby Tunjungan Plaza shopping center, providing ample dining and shopping options.

Utterly happy with everything! 😊.

I had a wonderful stay at this hotel, from the clean rooms to the great breakfast. the location next to Plaza Tunjungan in the city center was perfect. The helpful staff made my stay enjoyable, providing early check-in and late check-out, and serving specific foods outside the buffet. Cons: Couldn't ask for better.

The staff were excellent and very friendly. The hotel is strategically located next to a mega mall. The breakfast spread was wonderful with great taste and variety. The gym was well-equipped and tidy.

Can honestly say there wasn't anything not to like.

We were granted a late check out and early check in, which made our stay at Sheraton even more convenient. The location is fantastic, right in the center of the city and connected to a major mall. The rooms were clean and had excellent internet access. The hotel even had ATM machines in the lobby for added convenience.

The hotel provided a great selection of food for breakfast and the staff were always prompt in replenishing it. the location of the hotel was very convenient for my business meetings in the city. the room was quite spacious and clean.

The Wi-Fi connection in my room was very weak and often disconnected. the gym equipment was outdated and in need of replacement.

Convenient location next to a large mall. Friendly and helpful staff. Easy check-in and check-out process. Clean rooms and good internet. ATMs available in the lobby.

I recently stayed at a hotel in Surabaya that was situated in a perfect area. It was right next to a mega mall, making it very convenient for shopping and dining. The location definitely added to the overall experience. The room I stayed in had a charming view of the hotel's swimming pool and the city, which was quite pleasant. The customer service was impeccable, and the staff made sure that I had everything I needed during my stay.

The bathroom could have been cleaner.

Stunning Service and Luxurious Amenities the hotel provided an exceptional service, making me feel like a VIP. the staff was friendly and attentive, and they fulfilled all of my luxurious needs. the spa & wellness centre was a haven of relaxation and rejuvenation, with its steam room, massage, and Jacuzzi. the restaurant had an exquisite menu, including special diet menus, and the snack bar was perfect for a quick bite. the location was great, with a big mall next to the hotel that provided many shopping and dining options.

Minor Issue with the Room Facilities Although the hotel was luxurious and provided excellent service, there was a minor issue with my room facilities. the swimming pool was too crowded for my liking, and I could not find a sun lounger available.