As trekkers and a group of friends, we loved the central location, spacious rooms, and friendly staff.

Felt snug, no complaints.

The hotel was exceptionally clean and well-maintained. The room balcony overlooked the beautiful Galleria Umberto, providing a unique and charming view. The decor in the hotel was quirky and added a special touch to the overall ambiance. The staff at the breakfast room were friendly and attentive, ensuring a pleasant dining experience. The location of the hotel was perfect for exploring the old part of the city, and it was just a few steps away from Teatro San Carlo, which was ideal for attending the opera. Despite the minor inconvenience of traffic noise at night, the value for money was excellent. I highly recommend this hotel for its cleanliness, helpful staff, and convenient location in the heart of the city.

The unique setting in the Galleria provided a grand and extraordinary experience. The artwork in the corridors added to the hotel's charm. The friendly lady at check-in/check-out made us feel welcomed. The location was ideal for exploring Napoli.

The location of the hotel was excellent, with key attractions and restaurants within walking distance. The staff were friendly and spoke English well, making communication easy. The rooms were clean and comfortable, providing a pleasant stay.

The noise from the surrounding area, including the Galleria and nearby streets, could be quite disruptive, especially at night. Additionally, the elevator system requiring 10 cent coins was inconvenient as it was difficult to obtain these coins.

The staff was excellent. Beautiful lobby and breakfast area. Gorgeous and comfortable room. Convenient central location.

All was perfect.

I had a fantastic stay here! The location couldn't have been better - right in the heart of the city center and inside the beautiful gallery. Plus, there was a metro line just a few minutes walk away, making it super convenient to explore the city. The service at this place was top-notch, with friendly and helpful staff who truly knew the value of customer service. They made me feel so welcome from the moment I arrived. The room was spacious, clean, and recently renovated, with all the amenities I needed for a comfortable stay. I particularly loved the cozy balcony where I could relax and enjoy the view. The attention to detail and cleanliness was definitely top-notch. a truly luxurious experience.

This hotel is a great option for families as well.

We loved the hotel's pet-friendly policy! As bike riders, we appreciated the central location and proximity to attractions, metro, and the beach. The staff, especially Ms. Margarita in the pantry, provided excellent service. The room was spacious with a bathtub and had beautiful artwork. The free WiFi, aperitivo upon arrival, and stocked minibar were great perks. The breakfast buffet was delicious, and the views of the mall's architecture were amazing. The hotel also offered free luggage storage after check-out.

Felt so relaxed, no complaints.

Beautiful design, old building with arch roof. Good location, close to ferry, castle, opera house, shopping malls. Comfortable, big rooms. Friendly staff.

No negatives.

Lovely location, peaceful ambiance, spacious room with classic design, convenient breakfast choice, friendly staff, close to attractions and transportation.

Nothing all good.

I had a fantastic stay at this luxurious hotel in the heart of the city. The location was perfect, with a metro line just a few minutes walk away, making it easy to explore the city. The service was top-notch, with room service, dry cleaning, and housekeeping available. I also loved the shops and commercial services on-site, making it convenient to shop and dine without having to leave the hotel. The room itself was spacious and comfortable, with all the amenities I needed for a relaxing stay. The free Wi-Fi in the rooms was a plus, allowing me to stay connected during my trip. The staff was friendly and attentive, providing excellent customer service throughout my stay.

I would highly recommend this hotel to families looking for a comfortable and convenient place to stay.

We had a fantastic stay at this hotel. The location in Galleria Umberto was absolutely spectacular, with our room and the breakfast room offering a grand vista. Plus, being in the heart of the city made it convenient to walk to galleries, restaurants, and tourist attractions. The interior was clean and beautifully decorated with modern and vintage art pieces. The staff was friendly and welcoming, and Antonio, in particular, provided great restaurant recommendations. Additionally, the hotel was very close to the port and a great shopping street, making it an excellent location for exploring this city.

Nothing that we didn't like.

The hotel is conveniently located in the heart of the city, within walking distance of popular attractions and a metro station. The rooms are spacious and comfortable, with some even offering a Jacuzzi bath in the bathroom. The staff is friendly and helpful, providing great assistance and making guests feel welcome. The breakfast provided is delicious, with a good selection and freshly made coffee. Additionally, the hotel offers a unique setting, nestled behind a metal security gate in a small corner of a bustling shopping center.

The hotel is located in a lively area, which can result in some noise from the shopping center and surrounding establishments.

The location was perfect, right in the center of the city with easy access to everything. The hotel itself was stunning, with beautiful art and spacious rooms. The staff were incredibly kind and helpful, and they even provided change for the paid elevator. Being pet-friendly was a huge plus for me, and the free wifi and delicious breakfast buffet added to the great experience.

Nothing could have been better.

Fascinating decor, helpful staff, comfortable bed, excellent plumbing, good breakfast.

Unique and special, impeccable room with helpful staff. Lovely welcome with prosecco and local treats. Contemporary and classical art in amazing building. Fabulous breakfast buffet. High ceiling and well-designed layout. Unexpected and wonderful Juliet balcony. Close to shopping, restaurants, and port. Friendly and helpful staff. Good location and quiet.