Excellent location in the heart of the city, yet peaceful. Professional and friendly staff who went above and beyond. Lovely restaurant and room service staff. Attentive and efficient service, even for laundry and extra requests. Beautifully decorated rooms with luxurious feel. Ideal for high-end shopping.

During our stay at Helvetia & Bristol, we were impressed with the convenient location. It made exploring the city and shopping a breeze. The hotel also offers a complimentary baggage service, allowing us to drop off our purchases and continue exploring without any hassle. The rooms, although slightly older, were clean and comfortable with cozy beds and crisp linens. The lobby with its inviting lounge and fireplace added a touch of elegance to our stay. Additionally, the concierge went above and beyond to ensure our delayed luggage was promptly delivered. With reasonable rates, great quality, and exceptional service, we highly recommend this hotel. I would definitely recommend this hotel to others.

the stay at this hotel was amazing. the staff went above and beyond to make our visit enjoyable and even accommodated our dietary needs. the location was excellent and the rooms were spacious and comfortable. the service was top-notch and the food was delicious. definitely exceeded our expectations.

Check-in was a bit disorganized.

I've been staying at Starhotels Collezione for over 5 years, and it never disappoints. the location is excellent, right in the heart of everything but still peaceful. the staff, especially Andrea at the reception, are incredibly friendly and professional. They went above and beyond to make my stay memorable, even accommodating a room change for me. the restaurant and room service staff, particularly Alessandro, were lovely and provided excellent service. the hotel is clean and the decor is pleasing. it's a 10/10 experience at a great rate.

Cannot find any fault. 👍

The hotel's central location allows guests to easily access all the local attractions of the city on foot. Whether visiting the historic sites or exploring the quiet back streets, everything is just a few steps away. The area around the hotel is also vibrant with various activities, offering a lively atmosphere throughout the day.

While the hotel offers a luxurious experience overall, some guests have mentioned that the bathroom products could be improved. They suggest offering a more contemporary scent instead of the floral ones currently provided.

The location is uber-central, staff is wonderful, rooms beautifully furnished, high-end clothing stores nearby, attentive and polite staff.

Liked everything.

Our romantic escape was absolutely amazing. the hotel was in a perfect location, right in the heart of the city. We loved being able to walk to all the major attractions and shops. the staff was incredibly friendly and provided excellent service. They even helped us make restaurant reservations and gave us tips on local attractions. the room was beautifully decorated and had all the amenities we needed for a comfortable stay. the bed was incredibly comfortable and we loved the luxurious bathroom. it was a perfect location for our romantic getaway.

I can't believe the value for money we got at this hotel! The room was beautifully done and the location was perfect, right in the heart of everything. The staff treated us like royalty and went above and beyond to make our stay memorable.

Food for breakfast could have been a bit more varied.

I had an amazing value for my money at this historic hotel. The room was spacious, comfortable, and had a touch of luxury. The location was perfect, right in the heart of downtown with all the high-end shops nearby. The staff treated me like royalty, providing exceptional service and hospitality.

Breakfast offerings could be improved with more vegan and gluten-free options.

Excellent staff, great location, historical building, clean and spacious rooms, charming ambiance, amazing spa.

No negatives from this place.

I had a fantastic stay at a hotel in the heart of the city. It was very close to the big square, exclusive shops, and all the main attractions. The location was central, allowing me to easily walk to the Duomo, Ponte Vecchio, great shopping areas, and wonderful restaurants. The cleanliness of the hotel was impeccable, and the facilities were top-notch. The breakfast provided was delicious and satisfying. The staff were attentive, professional, and very helpful.

Nothing to be said.

Beautiful rooms, attentive staff, great location. Upgraded to suite. Would try spa next time. Concierge helpful and arranged phone shipping.

The location is excellent, right in the heart of historic downtown with easy access to high-end designer shops. The hotel's elegant decor combines old-world charm with modern amenities. The suite we stayed in was spacious and the bedding was very comfortable. The staff provided exceptional service, making us feel pampered and well taken care of. The breakfast room was delightful and the food in the restaurant was delicious.

Felt extremely safe, nothing was too much trouble.

We arrived at the hotel in the early morning hours after a concert in a nearby village. The night manager, being concerned for our safety, was on the lookout for us and relieved when we arrived. The hotel even offered to park our car in their garage and return it to the rental agency for us the next day. The staff was incredibly helpful throughout our stay, and the rooms were truly 5 star with the most comfortable beds. The hotel's location in the center of town made it easy to walk to all attractions. I highly recommend this hotel for its excellent service and great location.

I recently stayed at the Helvetia&Bristol in Florence for 5 nights. The staff was excellent! They were polite and incredibly helpful, providing great recommendations for restaurants and sightseeing. The breakfast was delicious and there was an all day restaurant on site with a great selection. The bed was comfortable and the room was spotlessly clean. The hotel's perfect central location made it the best choice for exploring Florence.

I do recommend this hotel.