The hotel is located within the historic walls of Lucca, offering a convenient and picturesque location. The staff at the hotel, especially those working at the breakfast service, were extremely helpful and accommodating, ensuring that all our needs were met. The cleanliness of the hotel, along with its beautiful decor and quiet atmosphere, provided a pleasant and comfortable stay. The breakfast served at the hotel was excellent, with a wide variety of delicious options. Additionally, the hotel offers complimentary items and amenities, such as bikes for exploring the city and a self-service area with coffee, juice, and snacks. the hotel provided a great experience for people who enjoy karaoke and casinos.

Felt fine, no reason to complain.

The location was perfect, just a few minutes walk to the Old City. The hotel facilities were great, with a free cycle hire and afternoon snacks and drinks included. The staff were extremely helpful and nice. Breakfast was excellent with a wide range of choices. It was also very clean.

None.

Great location near the botanical garden, easy walk from the train station. Helpful staff at reception. Complimentary afternoon snacks and evening glass of Prosecco. Terrific lounge area with coffee and small snacks all day. Excellent breakfast with a view of the botanical gardens. Complimentary use of hotel bicycles.

Felt more than at home, no complaint.

We booked this hotel last minute and were warmly welcomed. Our room in the newly refurbished building was stunning. The bikes with audio guides were a great way to explore the city. The canal view from our room was lovely. The modern bathroom was a nice touch. The location inside the old town was perfect for exploring. The free snacks and drinks were a pleasant surprise. The staff were helpful and parking was a bonus.

Would definitely recommend this hotel.

I had a fantastic stay at this luxurious hotel in the heart of the historic center. The location, right within the town walls, was perfect for exploring all the main attractions. Plus, it was just a short 10-15 minute walk from the train station.

This hotel is a must-visit for anyone seeking enhanced comfort and quality services.

Extremely helpful staff, beautiful historic property, great location. Buffet with snacks and coffee all day, free drinks in the afternoon, excellent breakfast buffet. Comfortable beds, ultra-modern bathroom, happy hour with prosecco and beers, free bikes to ride around town.

Nothing could have been better.

The hotel staff were extremely helpful and pleasant, offering assistance with car damage and insurance. The location was perfect for exploring the city on foot. The free bicycle hire was a fun way to ride around the city walls. The breakfast buffet had plenty of choice. Clean and comfortable rooms.

Felt great, no complaints.

Conveniently located inside the old city walls, with clean, modern rooms full of nice details like a view of a leafy park or a mezzanine floor. Friendly staff and complimentary snacks, drinks and bikes, including a happy hour with Prosecco. Great breakfast with plenty of variety. Ideal spot for exploring Lucca's interesting sites with easy access to the town.

Located in the heart of a charming city, the hotel offers stunning views of nearby historical attractions and small parks. Rooms are stylishly decorated and well-equipped for a comfortable stay. Guests can enjoy a delicious breakfast, and the staff is incredibly friendly and knowledgeable. With exceptional bike rental service and the unmissable happy hour, Hotel Ilaria is truly an excellent choice for any traveler.

One aspect of the hotel could benefit from improvement: clearer directions for first-time visitors could make it easier to find the property, especially as it is situated in an old walled city with limited car access.

The location was perfect for exploring on foot, as it was situated in the beautiful historical center, just across the river. The hotel was also conveniently located inside the old city wall, making it easy to navigate and get around. The staff were exceptionally friendly and efficient, always ready to assist with any requests or questions. The breakfast was excellent, with a wide variety of options available. The cleanliness of the hotel was top-notch, and the facilities, including the lounge and hot tub area, were well-maintained and inviting.

Don't have any issues at all.

The rooms were spacious and beautifully decorated, with comfortable beds and plenty of space. The location of the hotel was perfect, right in the heart of the city and within walking distance of all the main attractions. The staff were incredibly helpful and went above and beyond to ensure we had a great stay.

There were a few downsides to our experience. the breakfast was quite limited in terms of options and could have been more varied.

Great location near the beautiful walls, with easy accessibility from the train. Helpful and informative staff, providing 24/7 assistance. Lovely rooms with comfortable beds and fully equipped bathrooms. Enjoyable bike rides with hotel bikes. Lucca is a walkable city with amazing sites and delicious restaurants.

Great location by the city walls, close to everything. Comfortable and pleasant with polite and cheerful staff. Lovely breakfast area, nice rooms, and free bicycles to explore the city. Free food and Prosecco daily from 5-7. Fantastic place to stay.

We had a fantastic stay at this hotel. The location was perfect - we were able to walk to all the major attractions of Lucca in less than 10 minutes. The hotel facilities were excellent, especially the outdoor hot tub which provided a great way to relax after a long day of exploring. The breakfast buffet was delicious and had a wide variety of options to choose from. The staff were incredibly helpful and friendly, making us feel welcome from the moment we arrived.

All was perfect.

The location of the hotel was perfect - within walking distance to most attractions. I also loved the complimentary snacks and drinks all day, especially the glasses of Prosecco during happy hour. I recommend this hotel for its convenience and added amenities.