We had a fantastic time during our city break in this hotel. The staff were incredibly friendly and always ready to help. The hotel itself was beautifully maintained and had stunning interior decor. The location was perfect, as it was within walking distance of all the main attractions. We also loved the fact that the room had a great view and was spacious and clean. it was a wonderful experience.

Although our stay was fantastic, there were a few minor drawbacks. The shower had low water pressure and the temperature was stuck on a warm setting, making sleeping uncomfortable.

I recently stayed at a wonderful hotel in Florence with my 4-year-old son, and we both had an amazing time. The hotel had a beautiful Music room where we could relax and spend quality time together. The view from our window was breathtaking and really added to our experience. The staff at the hotel were exceptional - they were warm, friendly, and always happy to help with any questions or requests we had. Special shout out to Dorina at reception who made our stay extra special. I will definitely be returning to this hotel in the future!

I had an incredible stay at this hotel. The location is perfect, situated in the heart of the city and within walking distance to major attractions like Santa Croce, the Uffizi, the Duomo, and Ponte Vecchio. The cleanliness of the hotel was impeccable, and the facilities provided were top-notch. Additionally, the breakfast offered a wide variety of options and was served in a lovely dining area. The staff at the hotel were extremely friendly, helpful, and attentive, making me feel welcomed and well taken care of throughout my stay.

Nothing, it was perfect.

The staff at Relais Santa Croce were incredibly welcoming and made us feel right at home. Upon arrival, we were greeted with smiles and a warm introduction to the hotel. The attention to detail in the decor was stunning, from the beautiful chandeliers to the artistic paintings throughout. We especially appreciated the personalized recommendations from the receptionist, who marked the best local spots on a map for us. Our suite was spacious and luxurious, with a comfortable living area and a breathtaking view of the Santa Croce Basilica. The bathroom was grand, with luxurious toiletries replenished daily. The hotel's traditional charm and beautiful architecture truly made our stay memorable. we would highly recommend Relais Santa Croce for a luxurious stay in Florence.

Spacious room, beautiful decor, helpful staff, great location near Santa Croce church, lovely breakfast, attentive service.

Everything was fantastic.

The hotel is located in the heart of the city, within a short walking distance of all the major attractions and without being overwhelmed by the crowds. The staff is friendly and provides excellent service, making guests feel welcome and attended to. The rooms are spacious and well-equipped, with modern bathrooms and comfortable beds. The hotel offers complimentary amenities like mineral water, fresh fruits, and sweet treats. The WiFi connection is reliable, allowing guests to stay connected throughout their stay.

The breakfast offered at the hotel is decent but lacks the wow factor that is expected from a luxury hotel.

The value for money at this hotel was great, and the room was comfortable with plenty of closet space. The location was central but away from the noise, and the staff were incredibly friendly and welcoming, providing excellent recommendations and adding a personal touch with Christmas gifts.

Breakfast option could have been improved with a wider variety of choices.

During my Thanksgiving stay, I enjoyed the comfortable beds and the helpful staff who were always ready to answer our questions. the hotel's location was great for exploring the surrounding area and we were able to walk to many nearby attractions. It was also nice to have complimentary breakfast included in our stay.

The one downside of our stay was that the hotel elevator was not always reliable and we had to use the stairs a few times. the room decor was a bit outdated and could use some refreshing.

I had a wonderful stay at this hotel. The rooms were spacious and clean, and the staff were friendly and helpful. The location was perfect, on a quiet street but just a short walk to the main tourist attractions.

Almost perfect.

Former aristocrat's palazzo, central location near Santa Croce church. Excellent staff led by Flora, providing helpful advice and recommendations for hidden neighborhood restaurants. Splendid decor and quiet at night. Worth the price for the excellent experience and dedicated staff. Will return.

We had an incredible stay at this hotel. The staff were absolutely amazing, providing us with great advice on how to make the most of our short visit to this city. They also recommended a fantastic restaurant for us. The ambiance of the hotel was just wonderful, and we wish we had more time to enjoy all the amenities available. The location was perfect, as it was quiet yet still close to everything. We were able to easily walk to all the major tourist spots, including the beautiful Church of Santa Croce. The hotel facilities were excellent, and the cleanliness was top-notch. Additionally, the breakfast provided was lovely and the staff were extremely attentive.

Nothing that we didn't like.

The old Palazzo charm is evident in the hotel. The staff is helpful and gives little gifts. A personal welcome from the general manager adds a special touch. A place worth returning to.

Attentive Service

I couldn't have asked for a more attentive staff during my stay at this hotel. From the moment I arrived, I felt welcomed and cared for. The staff went above and beyond to ensure my comfort and satisfaction. They were always ready to assist and provide helpful recommendations for sightseeing and dining. One particular incident stood out to me - when I mentioned the issue with the power outlets, they immediately provided an extra card, solving the problem. Their willingness to go the extra mile truly enhanced my experience. I highly recommend this hotel for its exceptional service and genuine hospitality.

Comfortable room, ample closet space. Beautiful common areas. Friendly and helpful staff. Enjoyed the music room with canary singing. Soundproof room with balcony doors.

Didn't dislike anything about the property.

Our Stay at this hotel was truly a memorable experience. The Best aspects were the cleanliness, hotel facilities, transportation, and location in a five-star location for exploring this city. The rooms were immaculately clean and comfortable, with plenty of closet space. The hotel itself had beautiful common areas, and we particularly enjoyed the music room with its canary singing. The staff was exceptional, making us feel welcome and at home from the moment we arrived. They even went above and beyond to help us reserve tickets for local attractions, saving us time and money. The breakfast selection was delicious and varied, offering something for everyone's taste. this hotel truly offered a unique and satisfying stay.