Palazzo Firenze By Baglioni Hotels & Resorts, Florence (Italy) - Deals & Reviews

We had a fantastic time during our city break in this hotel. the staff were incredibly friendly and always ready to help. the hotel itself was beautifully maintained and had stunning interior decor. the location was perfect, as it was within walking distance of all the main attractions. We also loved the fact that the room had a great view and was spacious and clean. it was a wonderful experience.

Although our stay was fantastic, there were a few minor drawbacks. the shower had low water pressure and the temperature was stuck on a warm setting, making sleeping uncomfortable.

I had an incredible stay at this hotel. The location is perfect, situated in the heart of the city and within walking distance to major attractions like Santa Croce, the Uffizi, the Duomo, and Ponte Vecchio. The cleanliness of the hotel was impeccable, and the facilities provided were top-notch. Additionally, the breakfast offered a wide variety of options and was served in a lovely dining area. The staff at the hotel were extremely friendly, helpful, and attentive, making me feel welcomed and well taken care of throughout my stay.

Nothing, it was perfect.

The staff at Relais Santa Croce were incredibly welcoming and made us feel right at home. Upon arrival, we were greeted with smiles and a warm introduction to the hotel. The attention to detail in the decor was stunning, from the beautiful chandeliers to the artistic paintings throughout. We especially appreciated the personalized recommendations from the receptionist, who marked the best local spots on a map for us. Our suite was spacious and luxurious, with a comfortable living area and a breathtaking view of the Santa Croce Basilica. The bathroom was grand, with luxurious toiletries replenished daily. The hotel's traditional charm and beautiful architecture truly made our stay memorable. we would highly recommend Relais Santa Croce for a luxurious stay in Florence.

The hotel is located in the heart of the city, within a short walking distance of all the major attractions and without being overwhelmed by the crowds. The staff is friendly and provides excellent service, making guests feel welcome and attended to. The rooms are spacious and well-equipped, with modern bathrooms and comfortable beds. The hotel offers complimentary amenities like mineral water, fresh fruits, and sweet treats. The WiFi connection is reliable, allowing guests to stay connected throughout their stay.

The breakfast offered at the hotel is decent but lacks the wow factor that is expected from a luxury hotel.

We had an incredible stay at this hotel. The staff were absolutely amazing, providing us with great advice on how to make the most of our short visit to this city. They also recommended a fantastic restaurant for us. The ambiance of the hotel was just wonderful, and we wish we had more time to enjoy all the amenities available. The location was perfect, as it was quiet yet still close to everything. We were able to easily walk to all the major tourist spots, including the beautiful Church of Santa Croce. The hotel facilities were excellent, and the cleanliness was top-notch. Additionally, the breakfast provided was lovely and the staff were extremely attentive.

Nothing that we didn't like.

Attentive Service

I couldn't have asked for a more attentive staff during my stay at this hotel. From the moment I arrived, I felt welcomed and cared for. The staff went above and beyond to ensure my comfort and satisfaction. They were always ready to assist and provide helpful recommendations for sightseeing and dining. One particular incident stood out to me - when I mentioned the issue with the power outlets, they immediately provided an extra card, solving the problem. Their willingness to go the extra mile truly enhanced my experience. I highly recommend this hotel for its exceptional service and genuine hospitality.

Our Stay at this hotel was truly a memorable experience. The Best aspects were the cleanliness, hotel facilities, transportation, and location in a five-star location for exploring this city. The rooms were immaculately clean and comfortable, with plenty of closet space. The hotel itself had beautiful common areas, and we particularly enjoyed the music room with its canary singing. The staff was exceptional, making us feel welcome and at home from the moment we arrived. They even went above and beyond to help us reserve tickets for local attractions, saving us time and money. The breakfast selection was delicious and varied, offering something for everyone's taste. this hotel truly offered a unique and satisfying stay.