the room exceeded my expectations - spacious, comfortable bed, and spotless. The hotel's location near the station was incredibly convenient. The staff went above and beyond to help me visit the Zenkō-ji temple, ensuring I made it in time. Definitely coming back!

Ideal for train travelers, as the hotel is just next to the station. The room was spacious and clean, with comfortable beds. The breakfast offered a wide range of Japanese and international dishes. The staff was attentive and helpful, providing a pleasant stay. The bar on the 12th floor had great cocktails and magnificent views.

I had a fantastic stay at Metropolitan. The location near the train station and shopping mall was perfect for exploring Nagano. The hotel staff was incredibly helpful and saved us from expensive taxi rides during a typhoon. They even dispensed JR train tickets at the front desk, saving us time and hassle. The hotel itself was grand and impressive, with clean rooms and friendly service. I also loved the convenience of the handy Smartphone provided in the room. a great experience!

No complaints. 👍

Great location, spacious rooms, polite staff, delicious breakfast selection, wheelchair friendly, amazing apple juice.

Nothing, all great.

The weekend stay was great! The buffet here was ah-mazing with a wide variety of delicious food to choose from. It was really convenient for us to walk to Zenkoji Temple and there were plenty of restaurants nearby to choose from. to the yummy food and the central location, the staff were really friendly and accommodating.

Although the room was spacious, it would have benefited from a renovation as it was starting to feel a bit outdated. it would have been nice if the two rooms we booked were on the same floor, as they were on different levels.

Softer bed & pillow. Direct entry from JR station. Range of shops & eateries. Great base for skiing, snow monkeys & Zenkoji Temple. Hotel & staff excellent & friendly

Nothing to be said.

The hotel is perfectly situated in the heart of the city and with easy accessibility to local transportation. The spacious rooms are clean, comfortable and very modern, fully equipped with free Wi-Fi, laundry machines and a smartphone to stay connected anywhere. The breakfast offers a great range of delicious options and the service from the friendly staff is exceptional.

The hotel doesn’t offer room service, which may be disappointing after a long day of traveling.

Staying here was an amazing experience; this place is located right at the train station, which made my arrival and departure very convenient. The staff ensured that I had everything I needed during my stay, including comfortable room amenities and a welcome drink! Moreover, they provided me with a free smartphone that came in handy for making international phone calls.

I definitely recommend this hotel to everyone; it has everything necessary for a great stay.

I loved the convenience of the hotel's location next to the train station, making it easy to travel to other places. The room was spacious and clean, with great supplies including bath robes and tea bags. I highly recommend Metropolitan for its value and excellent customer service.

The hotel is conveniently located near the train station, making it easy to access buses for side trips or to catch a flight from Osaka Kansai. Guests have mentioned the hotel's proximity to popular attractions such as the snow monkeys and the shrine. the spacious rooms and friendly staff provide a comfortable stay experience.

Some guests have mentioned that the hotel lacks air conditioning during winter, which can lead to uncomfortably warm rooms.

Excellent location right next to the train station and department store. The room was incredibly spacious with a full-size bathtub and a real closet, which is rare in Japan. The hotel staff even allowed me to store my luggage before check-in, and it was already in my room when I arrived. The service and vibe here felt more luxurious than your typical business hotel. I highly recommend this hotel for its convenient location and comfortable accommodations.

Convenient location next to the train station, making it easy to explore the city. Clean and well-maintained hotel facilities. Helpful and friendly staff. Easy access to popular tourist destinations in and around the city

Can't think of anything.

The value for money at Metropolitan was great, and the room was spacious, clean, and comfortable. The location was perfect, with easy access to the train station, tourist spots, and lots of restaurants and bars. The staff were friendly, efficient, and always ready to help.

The breakfast experience could have been improved with hotter, more varied options and a better selection of bread and toast.