I had a pleasantly surprising experience at a charming hotel in Matsumoto. The spacious room with a beautiful city/mountain view was a great bargain compared to other ryokans I've stayed in Japan. The fluent English-speaking staff member, Maria, was incredibly helpful and sweet to my daughter. I would highly recommend this hotel.

The location of the hotel was quite inconvenient, requiring a taxi for easy access to the city center. the onsen on the 8th floor had a small and unimpressive view, while the family onsen was not worth the price. However, the spacious tatami room and its city/mountain view were a pleasant surprise. the services provided by Maria, the only fluent English speaker on staff, were exceptional, making our stay more enjoyable.

Clean rooms with great views. Good breakfast, and staff who speak English. Convenient shuttle service available. Stylish decor and helpful staff. Nice onsen options including private ones.

Had the best Christmas at a cozy hotel. the view we got from our window was stunning, the staff was accommodating, and the Japanese breakfast was delicious. We also enjoyed the private onsen which was a nice change from the communal ones. the foot massagers and free tea were a hit!

The hotel was away from the city center, which meant we had to take a taxi or the shuttle service offered by the hotel to get around which can be a bit costly. we expected more for dinner options since it was the holidays and most restaurants around were closed.