We had a wonderful stay at a boutique ryokan in a serene spot away from the crowds of Hirafu. The common areas were inviting, with a beautiful central fireplace and a cool wooded bar. The traditional Japanese menus were of very good quality, and the onsen spa room was clean and delightful. The staff were friendly and went out of their way to make our experience fantastic. I would highly recommend this hotel for a peaceful and relaxing getaway.

This onsen resort is perfectly located near the Niseko ski areas, making it convenient for those who want to hit the slopes. The rooms are beautifully decorated and offer a sense of calm and care. Guests can indulge in extraordinary kaiseki dinners and nourishing breakfasts at Restaurant Shorai. Additionally, the resort provides top-quality amenities and even offers ski gear rental services.

Some guests have mentioned that the rooms can run a bit hot, and they couldn't find any environmental controls to adjust the temperature.

Hospitable staff, great food, clean room, relaxing massage chair, good outdoor public onsen. Spacious room, private onsen, helpful and flexible staff. Welcome at check-in with cup of tea, informative tour of hotel amenities. Relaxing atmosphere, no hidden charges, extensive drink options. Exquisite class, modern twist, amazing onsen, beautiful tatami rooms, delicious inclusive Kaiseki meals. Personal service, stunning scenery, serene view from private onsen.

I had one of the most memorable stays here. The ambiance was spectacular, with a mix of traditional and modern design. The staff was incredibly accommodating and helpful in every way. The food at the restaurant was outstanding, with beautifully presented dishes that left me wanting more. The private hot spring bath was an absolute highlight, providing a relaxing and rejuvenating experience. the attention to detail and care at this place made my stay truly enjoyable.

I recommend this hotel to everyone.

Nestled in serene natural beauty. Best meal of my life. Exemplary service, multilingual staff. Spotlessly clean and tidy. Beautiful atmosphere, traditional yet modern. Extraordinary kaiseki dinners, nourishing breakfasts. Amazing bathroom products, wish they sold online.

Nothing, all great.

We stayed at a ryokan during the New Year holiday and enjoyed the traditional Japanese-style rooms. the hot water was clean and the view of the snowy surroundings was a great experience. the shuttle service to the nearby ski resort was also convenient. it was a great experience to enjoy Japanese hospitality and culture during the holiday season.

Despite paying for a half-board package, the dishes were average and not up to our expectations. the breakfast and dinner menus were repetitive and lacked creativity.