The Heron Portico is conveniently located near the city center, making it easy to explore Nairobi. The staff is friendly, attentive, and fluent in English. The new electric showers are a great improvement. The breakfast has a wide variety of delicious options. Room service and the mixologist's lemonade are top-notch.

Convenient location near CBD with a pleasant outdoor restaurant/cafe. Occasional water and elevator issues but overall good facilities. Delicious breakfast and Chicken Caesar salad. Excellent and affordable deep tissue back massage. Friendly English-speaking staff. New electric showers and access to BBC World News on TV. Coffee bar downstairs for relaxation. Comfortable bed and pleasant room.

The hotel is conveniently located in the city center, making it easily accessible to all the attractions and amenities of Nairobi. It is also situated in a quiet neighborhood, providing a peaceful atmosphere for families with children. The rooms are spacious and comfortable, ensuring a good night's sleep for everyone. The friendly staff goes out of their way to provide excellent service and cater to the needs of guests. Additionally, the hotel offers a delicious breakfast with a wide variety of options to choose from.

The hotel's restaurant service can be slow at times, especially for business travelers on a tight schedule.

I recently stayed at this place and had a wonderful experience. The location in the city center made it convenient for me to explore the surrounding area. The service here was top-notch, from the room service to the car hire and dry cleaning services. The housekeeping staff ensured that my room was always tidy and comfortable. I also appreciated the airport shuttle service, which made my arrival and departure hassle-free. The room amenities were excellent, with everything I needed for a comfortable stay. The soundproofed rooms allowed for a peaceful night's sleep, and the in-room safe provided added security. The dining options were diverse and delicious, with a restaurant and bar/lounge area offering a range of tasty options. the staff from the concierge to the management were exceptionally friendly and professional.

I would highly recommend this hotel to families seeking a luxurious and comfortable stay.

Great service and attention to detail. The staff at the cafe, especially Kimtone, Daniel, and Fred, provided excellent service with efficiency and pride. Caleb from the gym was also helpful and friendly. The hotel location is convenient and safe, with multiple amenities for business travelers.

The service at the cafe was extremely slow, which affected our overall experience. Additionally, the rooms were inconsistent in quality, and some were noisy with water pipes and hallway noise.

Had an amazing New Year's experience at this hotel! the complementary breakfast and cocktails were a nice touch. the hotel's location was perfect for exploring the city. the staff were friendly and provided excellent service.

Honestly, there were no negative aspects to my stay at this hotel. I thoroughly enjoyed every aspect of my experience and would highly recommend it to anyone looking for a great place to stay.

stayed in nairobi again, heron exceeded expectations. impressed with staff’s helpfulness, delicious restaurant food, and peaceful location.

Slow room access process.

The staff, particularly Caesar and Freda, were super helpful and made us feel welcome from the moment we arrived. The location is jaw-droppingly great, and the service at the restaurant, although a bit slow, was mind-blowingly good. Our room was spacious, beautiful, and surprisingly quiet, ensuring a super comfy stay. The food at room service and the cafe was delicious, leaving us pleasantly surprised. we had a fantastic experience at this hotel.

the staff were very pleasant and accommodating. the hotel was clean and safe, and there were several options for food, including a popular lunch spot for locals. someone even chose to have their wedding party at the hotel, which speaks volumes about its quality. the pool looked lovely, although it was too cold to swim. the hotel is situated next to a school, making it very quiet at night. the bed was comfortable and firm, ensuring a good night's sleep. the evening meal was delicious, and the waiting staff were attentive. I must also mention that Fridah at the travel desk was incredibly helpful. the only downside was the weak Wi-Fi, which was a bit frustrating. it was a great start to my Kenyan odyssey.

Nothing, it was perfect! 👌

we stayed at heron for the second time and it's still our go-to hotel in nairobi. the staff is super friendly and attentive, and they all speak fluent english. the new electric showers are a great improvement. we were pleasantly surprised to find bbc world news available on the tv. the location is also good - quiet and safe, a bit outside the city center but easy to get around from there. the rooms are comfortable and have everything we need. the breakfast offers a decent variety of options.

Nothing i didn't like to be fair 😊

Polite and friendly staff, large rooms, nice swimming pool, well-appointed Middle Eastern style, walking distance to the city.

Felt very relaxed, no reason to complain.