Amazing location right at the shopping mall. Clean, fabulous hotel service. Helpful and courteous staff. Easy access to Pavilion Mall and other popular shopping destinations. Sky gym and rooftop swimming pool. Meticulous room amenities.

Felt lucky, no complaints whatsoever.

Conveniently located next to a large shopping center. Rooms are modern and well-equipped with necessary items such as iron, safe, and coffee-maker. Friendly and helpful staff. Generous breakfast selection with various options. Hotel amenities such as the spa are excellent.

We had a wonderful stay in a hotel that was a stone's throw away from the best shopping mall in town. We could easily get to Bukit Bintang Street and other areas for sightseeing. The room was well-equipped and had all the 5-star amenities we needed. The bathroom was sparkling and well-maintained, while the service was second to none. We were pleasantly surprised by the delicious breakfast at The Courtyard and enjoyed a beautiful view from our room in the morning. The rooftop infinity pool was a true highlight and provided a great place to relax after a long day.

Sadly, the hotel signage was not clear enough, causing confusion when guests came to park their vehicles.

Great location connected to a top mall, ideal for shopping. Clean rooms with impressive views. Friendly and helpful staff. The infinity pool was a plus, often empty. I would recommend it.

I had a wonderful stay at the Pavilion Hotel managed by Banyan Tree. The service was exceptional from start to finish. I really appreciated the personal touch of receiving a call before my arrival to confirm my preferences. It made me feel valued as a guest. The receptionist, Asril, was incredibly polite and provided clear explanations. The Courtyard Restaurant staff, Sonia and Agnes, went above and beyond to assist me and fulfill my wishes. The food, especially the breakfast, was delicious. I enjoyed the diverse spread of both Western and Asian dishes, with the Chicken and Beef Rendang being my personal favorites. The room was comfortable and clean, with soft beds and pillows. The location was perfect, with direct access to Pavilion Mall and close proximity to the MRT. I had a fantastic experience and would definitely recommend this hotel.

The complementary Thanksgiving dinner and breakfast were great. The direct access to a popular shopping mall and the proximity to many restaurants and bars made it convenient. The room was clean, spacious, and equipped with all necessary amenities.

The lack of clear signage made it difficult to find the hotel, especially with a malfunctioning lift. The check-in staff seemed untrained and unable to provide clear instructions.

Arriving at this hotel, I felt a sense of luxury immediately. The exclusive amenities, such as the spa and outdoor pool, fulfilled all my needs. Additionally, the staff provided exceptional service and were always courteous. I thoroughly enjoyed the halal food at the restaurant and the private facilities were a lovely surprise. The location was advantageous, with easy access to various shopping and dining areas.

My only minor issue was that the pool was smaller than expected.

We had an amazing stay at this hotel. The cleanliness was impeccable, with spotless rooms and well-maintained facilities. The hotel's location in the mall was a major convenience, making it easy for us to access shopping and dining options. Additionally, its strategic area in the heart of the city allowed us to explore the city's attractions effortlessly. The staff members were highly attentive and provided exceptional service throughout our stay. Furthermore, we enjoyed the delicious buffet breakfast, which offered a variety of Asian and continental options.

It was all superb.

Great location, connected to mall. Clean, modern rooms. Friendly staff. Superb breakfast.

Nothing to fault.

The location of the hotel is fantastic, with direct access to the Pavilion mall. The room was spacious and clean, with a comfortable bed and big TV. The breakfast spread was delicious, especially the chicken and beef rendang. I highly recommend this hotel for its great amenities and convenient location.