During our stay at Best Western in Matamoros, we experienced a minor issue with the water supply and electricity. However, the hotel staff quickly resolved the problems within a few hours, ensuring that we had a comfortable stay. The cleanliness of the rooms and the polite and supportive attitude of the staff were also commendable. The hotel's location near restaurants, banks, and other hotels was very convenient. we would highly recommend this hotel for a pleasant stay in Matamoros.

Amazing staff, early check-in, quick hot water fix, safe location, clean with Mexican ambiance, good parking.

Nothing not to like.

We loved the clean rooms and the convenient location right in downtown. The staff was friendly and helpful, providing 24-hour service. The hotel had secure parking and was close to the market, perfect for shopping. The breakfast was filling, offering oatmeal, toast, fruit, and coffee.

Nothing, it was perfect.

I recently stayed at Best Western in Matamoros for a week-long business trip. The hotel's location in a safe area made me feel at ease, even though it was a bit far from my workplace. The room itself was fantastic, equipped with a great TV and lovely furniture. I especially enjoyed the snack machine conveniently located at the end of the hallway. The staff provided exceptional service, making my stay thoroughly enjoyable. The hotel also had reliable wifi, was clean, and quickly resolved a brief electricity outage. Despite a minor hiccup with the water pump, the hotel staff promptly addressed the issue. I had a comfortable and pleasant stay.

I would definitely recommend this hotel.

I recently had the pleasure of staying at a 4-star hotel in a great location. This place is right in downtown, making it convenient for exploring the surrounding area. The staff at this hotel were friendly and always willing to help. It was reassuring to know that there was 24-hour service available. The rooms were well-maintained and had all the needed amenities, such as ironing facilities, air conditioning, and a mini-bar. I particularly enjoyed the terrace, where I could relax and soak in the atmosphere. Additionally, the hotel had a restaurant that offered a delicious continental breakfast and a bar/lounge area for unwinding after a long day.

I highly recommend this hotel to families. It provides a comfortable and safe environment for a pleasant stay.

Great wifi and clean rooms. The electricity outage was quickly resolved after a few hours. The staff, although not fluent in English, were polite and apologetic. The location was convenient and there was a good restaurant nearby.

When it rained, it was impossible to walk outside. Many places around closed early in the evening.

The room was very comfortable and had all the necessary amenities for a pleasant stay. The location was great with a variety of delicious restaurants nearby. The staff was absolutely amazing, allowing me to check in early and quickly addressing any issues with a smile on their face.

Felt so well taken care of, no reason to complain.

Nice location, close to the market and with good wifi. The surrounding area can get flooded during rainy days, so keep that in mind. The hotel had a pool area, which was a nice bonus for relaxation.

My stay was not ideal. The water supply and electricity were cut off for two days during my seven-day stay, which was quite inconvenient.

The location of the hotel was excellent, with easy access to the market and shopping. The free breakfast, although limited to two people per room, was a nice addition. Additionally, the hotel itself was clean and well-maintained.

There were a few negative aspects during my stay. The staff was not very helpful and their lack of communication skills caused us to be charged incorrectly upon check-out.

Great location with a nearby market and restaurants within walking distance. 24/7 gated parking provides a sense of safety. The staff is awesome and efficient. Rooms are cleaned to a high standard.

The breakfast could use some improvements in terms of taste, especially the eggs and ham. The chilaquiles could be better.

Convenient location. Relaxing pool area for evenings. Good quality, reasonably priced food at hotel restaurant. Friendly and attentive staff. Will definitely choose to stay here again.

The location of the hotel is great, it is very close to everything including a next-door eatery where you can get delicious Mexican food, there is also an area nearby where they could expend their energy. Additionally, it is very easy to get to the consulate from this location.

The service at the hotel was less than helpful especially when we had a problem with the hot water in the room and they just laughed about it.

We had a fantastic stay at this place! The location was perfect, right in downtown with easy access to the market and a variety of delicious restaurants. We were impressed by the cleanliness and comfort of the room, which provided us with a cozy and relaxing atmosphere. The staff was friendly, welcoming, and always ready to assist us with their 24-hour service. We felt safe during our stay and the area seemed secure. We will definitely book here again when we visit this city.

We highly recommend this hotel to anyone seeking a luxurious and comfortable stay. With its prime location, exceptional service, and clean and well-appointed rooms, this venue truly exceeded our expectations.

I had a wonderful stay at the hotel. The location was perfect, and the staff was friendly and helpful. I was pleasantly surprised when they allowed me to check in early and accommodated my request for a room with hot water. The free breakfast was delicious and convenient. Despite a few minor issues, such as outdated rooms and limited gym equipment, I highly recommend this hotel. I had a great experience and would definitely stay here again.

I had a fantastic stay at this hotel! The staff was incredibly friendly and helpful. They allowed me to check in early, which was a pleasant surprise. The location is great — it's within walking distance of the Juarez Shopping Plaza. The pool area is a perfect spot to relax in the evenings. The hotel restaurant offers delicious food at reasonable prices. The rooms were clean and comfortable, and I really appreciated the amenities like the in-room safe, ironing facilities, and tea/coffee facilities. The hotel provided excellent service, from the room service to the attentive housekeeping. I was very impressed with this place!

There were a few minor inconveniences during my stay here. It was a bit disappointing that there was no taxi or shuttle service after 8pm.