Great location with access to beach chairs and umbrellas. The breakfast was fantastic with plenty of options to choose from. The staff was friendly and helpful.

The room was small and in need of some updating. The bed sheets, towels, and pillows were worn out and uncomfortable.

The rooms were modern, clean and staff were friendly. The beach club had umbrellas, lounge chairs, and food and drink service. The hotel is small with 10 rooms, some larger than others. Great location, short walk from a beautiful white sandy beach with turquoise water. Free bikes and beach towels provided.

Great location, with free bikes to ride to Tulum ruins and a short walk to the beautiful beach. Responsive staff, clean and comfortable rooms with dehumidifiers. Enjoyed the varied and satisfying breakfast options. a perfect choice for our group!

We were looking for a hotel on the beach, and El Paraiso Hotel exceeded our expectations. The lovely casual atmosphere, helpful staff, and generous continental-style buffet breakfast made our stay enjoyable. The location was excellent, just a few minutes bike ride to ruins and plenty of cafes within walking distance. Having drinking water supplied and plenty of beach loungers was a nice touch. The small, modern, and clean rooms were perfect for our needs. The beach club with umbrellas, lounge chairs, and food and drink service was a highlight.

100% Recommend this hotel.

Beautiful beach, Clean spacious rooms, comfortable beds, free bike rental, delicious breakfast, helpful staff.

Can't fault anything about it.

Confortable and clean, near beach, cozy swimming pool, delicious and generous breakfast, exceptional service.

Nothing.

This hotel is a great value for money, located in the national park right next to the beach with easy access to the El Paraiso beach club. The staff is attentive and basic amenities like the rooms with double beds and patio are clean and comfortable. The breakfast served daily has a good variety of options.

No major improvements needed, overall a great stay.

The hotel's location in the national park offers a quieter atmosphere and a beautiful beach club. The staff is friendly and helpful, allowing early check-in and providing excellent service. The hotel provides a great breakfast and has a relaxed atmosphere.

Nothing that I didn't like.

Friendly staff, cool A/C, comfortable beds. Awesome beachfront location with beach chairs and umbrellas included. Delicious breakfast with a variety of options. Water cooler available 24/7. Convenient location for exploring nearby sights and activities.

I had a wonderful stay at this hotel. The location is absolutely stunning, right on the beautiful beach in Tulum. It's inside the national park that surrounds the Tulum Ruins, which adds to the charm and atmosphere of the place. The staff at this hotel were incredibly friendly and helpful, going above and beyond to make sure our stay was enjoyable. The rooms were comfortable with screened windows on both sides, allowing for plenty of fresh air. The breakfast each morning was a treat, with a nice daily variation of options, and it was included in the price of the room.

No improvements needed, everything was perfect.

Great location on a stunning beach, with friendly and attentive staff. The lunch buffet was delicious and you can enjoy it with a view. Free bike rental was a bonus and made it easy to explore nearby attractions. I had a wonderful stay at this charming eco-hotel.

I loved the location of this hotel, as it was so close to the beautiful beach. The fact that it was within walking distance to the ruins was also a huge plus. The staff were very helpful and the continental-style buffet breakfast provided was such a great way to start the day. The hotel facilities were clean and I was thankful to have found many off-site activities to enjoy.

Don't have any issues at all.

The beach at this hotel was absolutely stunning, with white sand and crystal clear water. It was the perfect spot to relax and soak up the sun. The staff were also very friendly and accommodating, making sure that our needs were met throughout our stay. Additionally, the beach club was a great addition, providing comfortable chairs, beds, and umbrellas for guests to use at no extra cost.

One major downside was the presence of sargasso on the beach. There were large amounts of sargasso, which emitted a terrible odor and turned the water brownish.

The hotel has an amazing location by the beach which offers stunning views. Guests can easily visit the Tulum ruins or enjoy dinner in Tulum, as it is only a short car ride away. The hotel also provides free bikes for guests to explore the area. Reviews compliment the friendly staff, great breakfast spread, and comfortable rooms.

Some guests expressed dissatisfaction with the shuttle service provided, as it was considerably more expensive than taking a cab.

The hotel is located in a beautiful national park area with a stunning beach. The staff is friendly and helpful, providing information about activities and allowing early check-in. Great breakfast, eco-friendly, clean, and comfortable rooms. Safe and secure environment with 24-hour AC. Free bikes, beach towels, and beach beds provided. Walking distance to the ruins and easy access to the hotel zone by bike or taxi.

Felt very lucky, no complaints whatsoever.