The location of the hotel was perfect, being a bit further from crowded clubs, it was quiet at night. The staff was extremely helpful and provided great suggestions for dinner, drinks, and places to visit. Plus, we were able to use the facilities at their sister properties, which was an added bonus. The room was very clean and had nice touches like a beach bag for the duration of our stay. The breakfast was delicious, with a variety of options to choose from.

The weather was not great during our stay and the sea was choppy with a lot of seaweed, making it difficult to swim. Additionally, the AC in the ocean view room did not cool the room effectively and there was only one outlet.

From the helpful staff to the luxurious rooms, to the beachfront location, to the delicious food and cocktails, one of the best trips ever!

No negatives.

During my recent stay at Encantada, I had the most incredible breakfast delivered right to my room. The food was delicious and the convenience was unparalleled. I also loved the fact that I could easily text from the beach for drinks - it made lounging by the ocean even more enjoyable. The comfortable bed with its ocean view was the highlight of my trip, and the sunrise was absolutely breathtaking. I had a fantastic experience at Encantada and I can't wait to go back.

I gotta say, we definitely got our money's worth at this hidden gem. The room was beyond perfect - cozy, comfortable, and oh-so-close to the beach. And let me tell you, the staff treated us like family the entire time. They went above and beyond to make our stay unforgettable.

The hotel breakfast menu could use a little more variety, but that's just a minor suggestion.

The hotel is clean and has excellent facilities, including parking and transportation. The location is right by the beach and very central to everything. The breakfast was delicious, and the staff was friendly and accommodating.

Nothing at all.

I loved that this place is right on the beach! The view of the sea is absolutely breathtaking. The location couldn't be better, with easy access to the beautiful beaches. The staff here provided top-notch service, always greeting me with a smile and making me feel at home. The room was comfortable and had all the amenities I needed, including air conditioning and a cozy sitting area. The breakfast served here was delicious and the drinks at the bar were made perfectly. this hotel provided a wonderful and relaxing experience.

I highly recommend this hotel to anyone traveling with family.

I had an amazing experience at this hotel! It is located in a beautiful jungle setting, with direct access to a stunning beach that overlooks the sea. The location is perfect as it offers tranquility away from the hustle and bustle of the nightlife. The service here is impeccable, with attentive staff who provided room service and took care of housekeeping. The airport shuttle service was convenient and the welcome drink upon arrival was a nice touch. The rooms are well-appointed with air conditioning, a cozy sitting area, and a terrace with dining table and garden furniture. The amenities provided, such as free toiletries and a plush carpeted floor, added to the comfort of my stay. The on-site dining restaurant served delicious breakfast and the outdoor dining area offered a delightful ambiance. The staff went above and beyond to ensure a top-quality experience.

I would highly recommend this hotel to family and friends.

The staff at the hotel were very friendly and helpful, always willing to assist with any requests. The rooms were nicely decorated and comfortable, providing a relaxing atmosphere. One of the best aspects was the beautiful beachfront location, offering stunning views and the opportunity to enjoy the crystal-clear waters.

There were a few drawbacks to our stay. there was a lack of lounging areas, making it difficult to find a spot to relax when it rained.

Private suites, comfortable bedding, phenomenal breakfast and well-made drinks. Beach bag and towels provided for beach chairs. Attentive and friendly concierge. Knowledgeable mezcal tasting experience. Hardworking and kind staff. Clean beach with cute towel origamis. Phenomenal overall experience.

We loved our stay here. The room was stunning and so close to the beach, we fell asleep to the sound of crashing waves. The staff were incredibly attentive and helpful, making sure every detail was taken care of. The location was perfect, just a short distance from the main strip but still close to attractions like the Tulum ruins and delicious restaurants. The included breakfast was delicious, and the staff went out of their way to make us feel at home.

Nothing not to like.

We had a decent Easter vacation in Tulum. The hotels' complimentary bikes and parking were really helpful, and the location was very close to all the popular restaurants and clubs, so we didn't have to travel long distances to party. The private beach was a big advantage as well, we appreciated the opportunity to sunbathe without too much crowd.

The hotel staff was not very friendly and welcoming. We had some issues with our room keys that the receptionist did not seem to care much about.

Staff were amazing, especially Alejandra, Ana, and Oscar. Good food and drinks, great location, small and cozy with beautiful beaches nearby. a fantastic and unforgettable experience.

The staff, rooms, beach, and breakfast were all excellent. The staff was attentive and friendly, the rooms were beautiful and comfortable, the beach was stunning, and the breakfast was delicious. We had a perfect experience at Encantada Tulum.

Nothing bad to say.

The small hotel had friendly staff and a central location. The beautiful beaches were a short distance away and we enjoyed breakfast right next to our room. The comfortable rooms had good air conditioning and facilities.

Couldn't find any faults at all.

Set amongst palm trees on Tulum's world class white sandy beach, this hotel boasts a prime location. With just a 10 second walk to the beach, guests can enjoy the stunning views and breeze from the ocean. Rooms are spacious and well-designed, offering a beautiful view of the ocean from the terrace. The staff is attentive and friendly, ensuring a pleasant stay. Some facilities include bicycles for guests to explore the area and a peaceful garden with lush greenery.

The included breakfast could be improved with a wider variety of options.