The room was clean, comfortable, and had a beautiful view of the ocean from the balcony. The hotel had stunning onyx walls and a beautiful lobby. The staff, especially Uziel and Francisco, were amazing and provided excellent service. The food at Careyes and Coffee and Me was incredible, and the presentation at Careyes was top-notch. The beach was clean, and the concierge was very helpful. The hotel's location next to the ferry to Isla Mujeres was convenient for exploring.

Not one thing.

The staff was incredibly friendly and went above and beyond to make our stay memorable. The hotel had a variety of restaurants, which were all included in the price. The cleanliness of the entire property was outstanding. The Sian Kaan Master Suite, with its whirlpool tub on the balcony and ocean view, was a highlight. The hotel had beautiful onyx walls and a stunning lobby. The service at Careyes restaurant was perfect, with Marco, Victor, and Fidel providing excellent service. The beach was clean and the Bali beds and overwater hammocks added to the trip experience. The concierge was very helpful and the Kinky pirate ship was fun, with engaging hosts.

Felt like a home away from home, nothing too much trouble.

Our experience at Sens was fantastic from start to finish. From the moment we arrived, we were greeted with exceptional customer service. The room was clean and had a beautiful view. We especially loved the hammocks over the water on the beach. The highlight of our stay was dining at Le petite chef restaurant in the Oasis hotel, where the food was absolutely amazing. The spa experience was also incredibly relaxing. we had a great time and would recommend this hotel.

The pool and beach areas are lovely. The Bali beds on the beach are worth the extra cost, as it is a really nice area and adults-only. The Sensoria spa area is also really nice. The food overall was good, with the Sakura restaurant serving the best meal we had in the hotel. The staff, particularly Alejandro and Jesus, provided excellent service. As foreign tourists, we appreciated the helpfulness and friendliness of the hotel staff.

Felt lucky, no complaint.

The Sens in Cancun was worth every penny! The room was clean, comfortable, and absolutely stunning. The ocean view from our balcony with the whirlpool tub was breathtaking. The staff was amazing, especially Uziel at the 10th floor bar and Francisco Chuk at Le Buffet. Careyes restaurant was a culinary masterpiece, and the service by Marco, Victor, and Fidel was impeccable. The beach club was pristine, with dedicated workers keeping it clean. The concierge was incredibly helpful, and the Kinky pirate ship was a fun experience. a fantastic stay!

The only thing that could have been better was the breakfast selection. It could use a bit more variety and options for guests.

The staff were absolutely amazing. Great service from Jesus and Oman. Good value for the price. Lovely pool and beach areas. Clean rooms with nice views. Informative and sweet customer service. Beautiful beach with hammocks over the water. Relaxing spa experience.

Nothing negative to say.

I had a fantastic stay at this hotel. The room was clean and comfortable with a stunning ocean view from the balcony. The hotel facilities were great, with a whirlpool tub on the balcony and a beautiful lobby. The staff were amazing, particularly Uziel at the 10th floor bar and Francisco Chuk at Le Buffet. The food at Coffee and Me and Careyes was excellent, and the service by Marco, Victor, and Fidel was perfect. The beach was clean, and the concierge was very helpful. The location was also convenient, with easy access to Cancun's downtown and the nightlife area.

Nothing, all great.

The Sens was a great value for the money, with a comfortable room and a beautiful oceanfront location. The staff went above and beyond to make sure I had a pleasant stay.

The only thing that could have been better was the food for breakfast, as there were limited options available.

I had a fantastic stay at this hotel. The staff went above and beyond to make sure I had a great experience. The hotel is clean and well-maintained. The location is perfect, with easy access to Cancun's downtown and nightlife areas. The breakfast provided was delicious.

Nothing, everything was great.

Great size pools, beautiful waterfront view from the balcony, comfortable and clean rooms, friendly and amazing staff, good food and variety of restaurants.

Felt very well, no reason to complain.

The hotel exceeded expectations with its friendly staff, clean facilities, and multiple inclusive restaurants. The Sian Kaan Master Suite had a beautiful balcony with an ocean view and a whirlpool tub. The lobby and rooms were aesthetically pleasing with nice toiletries. The food at Le Buffet and Coffee and Me was good, while Careyes provided an exceptional dining experience. The beach was well-maintained and the concierge was helpful. a great experience from start to finish.

I had a fantastic stay at The Sens. The location was perfect, with beautiful pools and a stunning beach right at my doorstep. The room was comfortable and clean, with a lovely view from the balcony. The hotel crew was friendly and attentive, making me feel welcome throughout my stay. The food at the buffet was tasty, and I enjoyed the variety of restaurants available. Despite a few minor issues with the keycards and the occasional queue for the lifts, my overall experience was great. I would definitely recommend this hotel to others. I had a wonderful time at The Sens and would definitely stay here again.

I loved being so close to nature and having direct access to the beach and ocean. The beautiful views and the opportunity to relax in the hammocks over the water were amazing.

I felt completely at home and had no complaints at all.

I booked this hotel for its affordable price during spring break. The place didn't feel crowded and the wifi signal was great. The hotel has a helpful app with all the information you need. The food in the restaurants was good, especially at Sakura. The pool and beach areas were lovely, and the Bali beds on the beach were worth the extra fee. The staff, particularly Alejandro and Jesus, provided excellent service. The rooms were clean, comfortable, and had beautiful views. the staff made our stay enjoyable.

Would definitely recommend this hotel.

I gotta say, for the price we paid, we got an amazing value at Sens. The room was clean, comfy, and oh so pretty. Plus, the view of the ocean from the balcony was absolutely breathtaking! The staff here were incredible, especially Uziel at the 10th floor bar and Francisco Chuk at Le Buffet. And let me tell you, the food at Careyes was out of this world! Marco, Victor, and Fidel took care of us so well. The beach was also spotless thanks to the hardworking workers. Sens exceeded my expectations and the whole place was top-notch.

The food for breakfast could use some improvement, it wasn't the best.