During our stay, we thoroughly enjoyed the warm and friendly hospitality of the staff. They were always willing to go above and beyond to make sure our stay was pleasant and comfortable. The rooms were beautiful, with well-organized closets and lovely bathrooms. the breakfast served in the mornings was a delightful treat. Freshly made pastries, homemade marmalade, and a variety of hot beverages made for a simple yet refreshing start to our day.

One downside to our stay was the location of the hotel. It was a bit far from the main streets, making it less convenient for exploring the town on foot.

I had a wonderful stay at this charming hotel. The staff at Basic were incredibly kind and went above and beyond to ensure my comfort. From giving me tips and discounts for local restaurants to providing a map for exploring the city, they truly made me feel welcome. The room itself was spacious and comfortable, with a king-size bed and additional single bed/sofa. I was impressed by the amenities included in the price, such as a hair dryer and locker. The cleanliness of both the rooms and the common areas, including the pool, was outstanding. The fluffy towels were a nice touch. The breakfast offered a variety of options, including fruits, cereals, homemade cakes. my stay at Basic was lovely and I thank the staff for their exceptional service.

Can't fault anything about it.

Small rooms, cozy atmosphere, friendly staff, delicious breakfast, convenient bike rental.

The hotel is located in a fairly quiet area, close to the city center and surrounded by the jungle. Guests have mentioned that the rooms are spacious, the bathrooms are clean, and the beds are comfortable. The staff is friendly and helpful, providing a 5-star service. The breakfast is simple but good, with homemade items such as fresh bread and cakes. The hotel also has a pool with plenty of loungers for guests to relax.

Some guests have mentioned that there are local dogs in the area which can sometimes bark during the early morning hours.

The rooms at Casa Santiago were exceptional, with incredibly comfortable beds and a high standard of cleanliness. The property itself had a beautiful setup and a relaxed vibe. We loved that we could rent bikes from the hotel in the mornings and explore the surrounding area. The breakfast offered good value for money, with delicious homemade cakes, pastries, and a selection of bread and cereals. our stay was enjoyable and we would recommend Casa Santiago to others.

This hotel is conveniently located on the toll road from Valladolid, making it easily accessible for travelers. It is also close to the city center, with plenty of bars and restaurants in the vicinity. The rooms are spacious and comfortable, with amenities such as a hairdryer and a locker included. The breakfast offered is diverse and delicious, with homemade cakes and freshly brewed espresso or cappuccino.

Some guests reported a slight odor coming from the drains in the hotel, which could be an issue for those sensitive to smells.

Homemade breakfast, friendly staff, spotless amenities, helpful recommendations, good location.

All was good.

Amazing hosts, helpful tips, free beach club access, delicious sweet breakfast, spacious rooms.

Amazing hosts, helpful tips, free beach club access, delicious sweet breakfast, spacious rooms, great WiFi.

This hotel offers great value for money. The prices are affordable, especially considering the attention to detail and the basic amenities provided. The rooms are equipped with all the amenities needed for a comfortable stay, including a lovely balcony or terrace where you can relax. The hotel is located in a quiet area, away from the busy beaches of Tulum, but still in close proximity to the city center. Additionally, the included breakfast with delicious home-made cakes is a delightful treat.

The only minor issue was the limited selection of savory options at breakfast.

I had a fantastic stay at Basic Tulum. The owners were accommodating and friendly, providing us with a map and helpful tips to navigate the city. Despite arriving after hours, they made sure we had clear instructions to get in and were always available to communicate. The room was spacious, clean, and comfortable, with thoughtful touches like roses and a towel swan. The breakfast was delicious, with homemade cakes, fresh fruits, and a variety of options. The pool and courtyard area were charming and well-maintained. I would definitely recommend Basic Tulum for a wonderful stay in a quiet and relaxing environment.

Nothing, all was good! 🌟

Stayed 4 days, just slept. Met friendly owner Barbara. Delicious breakfasts. Located in Tulum city center, rent a bike or cab to beaches. Great base for local excursions.

The hotel staff were friendly and helpful, always ready to answer our questions and give recommendations. We loved the location of the hotel, as it was conveniently located near the city center and had easy access to good food options. the complimentary breakfast was a nice touch, with delicious coffee and fresh fruits to start our day.

That the hotel was a bit far from the beach. However, they did offer bike rentals, and taxis were cheap and easy to find, so it wasn't a major issue.