The value for money at Isabel was great - we got a spacious, clean room with a super comfy king-sized bed. The location was perfect, close to the city center and within walking distance of all the amazing sites. The staff were friendly and helpful, making our stay even more enjoyable.

The breakfast option could have been better, with more variety and options to choose from.

The staff at Isabel was truly phenomenal, friendly, and helpful throughout our stay. It's rare to encounter a hotel staff that is so attentive and accommodating. The view from the rooftop terrace was also delightful, offering a beautiful vantage point of the city. The hotel's location couldn't have been better, situated in a prime area of town. The rooms were spacious and well-appointed, with balconies that allowed us to enjoy the surrounding views. The bathroom was also quite spacious and clean, adding to the overall comfort of our stay. The hotel itself is a beautifully renovated old building with charming antique elements.

Good central location, great shower, blackout blinds for a peaceful sleep, helpful staff. Amazing 6/5 location with a nice cafe/restaurant downstairs and a great rooftop. We, as friends who go out at nights, loved it!

Felt right at home, no complaints.

Spacious rooms with nice design. Friendly and helpful staff, especially Cathy, Jonathan, and Javier

Noise issues, especially if your room faces the atrium. Inaccurate room allocation, not receiving the room as booked.

Great location and excellent value for money. The hotel manager went above and beyond to provide quick solutions when I had trouble with the slow internet. I would recommend this hotel to friends.

Great location, with a beautiful view of the cathedral from the balcony. Clean, spacious room with a nice bathroom. The rooftop bar is a perfect spot for relaxing after a day of sightseeing. A variety of restaurants, museums, and city bus tours nearby.

Friendly staff, great location with views of the cathedral, rooftop bar, and convenient access to restaurants, museums. a pleasant stay in the heart of Puebla. 👍

The complementary coffee and fresh towels every day were great, and the location was perfect for exploring the city. the bed was comfortable too, which made for a good night's sleep.

Sadly, my xmas stay was not perfect. the breakfast included in the package was quite basic, and the lighting in the room was not practical for getting ready.

Attractive decor and friendly staff welcomed us. The quiet, spacious and squeaky-clean rooms had king-sized beds and ample light. Conveniently located, we walked to most popular sites. The rooftop bar's cathedral view is spectacular and has a connected restaurant. Antonia kept our room tidy daily.

This centrally located hotel offers convenience for exploring the city's sights and attractions with ease. You can enjoy a clean and fresh room with modern decor, and a very good shower with adequate pressure. Friendly staff go out of their way to make your stay comfortable, and those looking to get some laundry done will appreciate the laundry service at an extra cost. Although the breakfast may not be the best, you can get nice meals for an additional fee, while enjoying a nice rooftop and a pleasant patio area.

Some maintenance issues need attention, as some rooms without balconies may not have proper ventilation, causing poor air quality.

the staff at the front desk were friendly and helpful, and the terrace was a pleasant place to relax. the room was clean and the internet worked well. the lobby was attractive and the price was reasonable. it was a good value and the hotel seemed new and nicely designed.

No negatives from this place. 🚫

Perfect location. Friendly staff. Clean room. Amazing view. food. Lots of restaurants and shops. Walking distance to everything.

Nothing to mention.

The location was excellent, as we were able to walk to the main square and other attractions. The staff was very friendly and the service was top-notch. The room was very nice and clean, with a comfortable bed and a beautiful terrace. The hotel had great amenities, including a fitness center, a sun terrace, and a game room. we highly recommend this hotel to everyone.

We stayed at this place and found it to be very close to the center, which made exploring the area very easy for us. The hotel staff provided great service with room service, housekeeping, and even tours assistance. The room amenities were also top-notch, including the terrace that gave us a lovely view of the surroundings.

Although we didn't get a chance to use the fitness center or game room, we enjoyed spending time on the sun terrace and garden area. Additionally, the public facilities were well-maintained and had speedy Wi-Fi connectivity.

The location was perfect, just a 3-minute walk to the Cathedral and the historic center. It was also conveniently situated near the zocalo, restaurants, and all the attractions in this city. The hotel facilities were modern and cool, and the rooms were big, clean, and comfortable. We particularly enjoyed the spacious bathroom and the balcony in our room. Additionally, the staff was very friendly and accommodating. They provided parking service and allowed us to leave our luggage after check-out so we could explore the city without any worries.

Nothing, it is perfect.