I was pleasantly surprised by the cleanliness and comfort of Los Arcos Hotel. The location was ideal, with restaurants, coffee shops, and souvenir shops nearby. The quietness of the hotel, despite being in the heart of the city, and the spaciousness of the room made for a relaxing stay. I would definitely recommend Los Arcos Hotel for its affordability and convenience.

The value for money at Los Arcos Hotel was great, with spacious and clean rooms. The location was excellent, just a block away from the main street, making it convenient for taxis and close to stores and restaurants. The staff were friendly and helpful, providing suggestions for getting around.

Breakfast options could be improved, perhaps by offering a wider variety of choices.

I really enjoyed my stay at Los Arcos Hotel. The hotel has a lovely garden-like atmosphere with a small swimming pool. The beds were comfortable, and the rooms were spacious and clean. The air conditioner worked perfectly to keep the room cool. The location of the hotel was excellent, just a block away from the main street, making it easy to find a taxi. There was also a gas station nearby for convenience. The staff at the hotel were friendly and helpful, and I particularly loved the cute cat that roamed around the premises. The value for money at this hotel was fantastic.

Nothing to mention. 🙌

The central courtyard was a nice place to relax in. Macarena, the receptionist, provided excellent tips and advice. The location was super and the continental breakfast was good value for money. The room and bathroom were clean and spacious. it was good value for money.

Felt safe, no complaints at all.

What a great experience! We recently stayed at a lovely, warm, and clean hotel right in the heart of the city. the location was amazing, within walking distance of many restaurants, bars, and supermarkets. Despite being in the center, the hotel was surprisingly quiet, allowing us to have a peaceful stay. the room itself was spacious with a nice bathroom and plenty of storage. the beds were comfortable, and the towels provided were new and clean. We also appreciated the option to do laundry at a reasonable price. Another highlight was the friendly staff, particularly the ladies who prepared the delicious breakfast.

Couldn't find any faults at all 😊

The hotel is conveniently located right in the centre of downtown, making it easy to get to and providing a quiet, safe atmosphere. The rooms are clean and spacious, with modern bathrooms and working air conditioning. The staff is friendly and helpful, ensuring a comfortable stay.

The wifi in the room can be weak, but it is satisfactory in the common areas.

The room was spacious and bright, with a useful kitchen nook. WiFi worked well and free coffee was provided throughout the day. Great location, excellent customer service, and a great price. Walking distance to restaurants, bars, and supermarkets. The beds were comfortable and towels were new and clean. Laundry services available for a reasonable price. Friendly breakfast staff.

There was nothing I didn't like.

The staff was extremely friendly and accommodating, and the complimentary breakfast was a nice touch. the location was ideal, with easy access to the city center and plenty of restaurants and shops within walking distance.

Our experience here was overshadowed by a lack of cleanliness. Our room was only cleaned twice during our 8-night stay, and the pool was dirty and uninviting.

Two friendly women, good price, bike rentals available. Spacious room, nice pool area with limited sunbeds, convenient location. Complimentary tea and coffee all day. Clean room, good breakfast with English-speaking staff. Quiet hotel despite being in the heart of the city, close to restaurants, coffee shops, and souvenir shops.

This hotel is a great value for money with spacious and clean rooms. The staff is very kind and the common area with a pool is a nice touch. Plus, the hotel is conveniently located near good restaurants and the city center.

All was ok.

This hotel offers great value for money with affordable prices. They pay great attention to detail, making the place incredibly welcoming and comfortable. The location is perfect as it is close to the city center, making it easy to get to and giving a sense of safety in a quiet neighborhood. Additionally, the staff is very friendly and provides excellent service.

Everything was just right.

The rooms at this hotel are spacious and clean, making it ideal for a family with kids. The air conditioner works well, ensuring a comfortable stay. The location is fantastic, with restaurants, coffee shops, and souvenir shops nearby.

We felt very comfortable at this hotel, and the staff were accommodating and helpful throughout our stay. Nothing was too much trouble.

Nice looking rooms, inside garden, good breakfast, clean reception and common areas, quiet area, great bathroom and showers.

Didn't dislike anything about the property.

I recently stayed at a hotel in Tulum and had an amazing experience at Los Arcos Hotel. The staff at Los Arcos Hotel were excellent, real nice, and patient. David, in particular, made us feel at home and went above and beyond to ensure our comfort. The room was cleaned daily and we never had any issues with missing items. The hotel also offered a laundry service, which left our clothes super clean and smelling amazing, all at a very reasonable cost. The room itself was really clean, the AC worked well, and hot water was available at all times. The pool was refreshing and clean, and the location of the hotel was conveniently close to the downtown strip, making it easy for us to walk there every day. The hotel had a peaceful vibe, and they even sold refreshments in the lobby along with free coffee. The staff also helped us find affordable transportation and recommended amazing places to visit. Even the cleaning staff did a great job, especially considering we were a big family with a lot of kids. I would definitely book Los Arcos Hotel again on my next visit to Tulum. It truly felt like home, and we were actually sad when we left.

Can't fault anything about it! 👌