Great location, friendly staff, spotless rooms, rooftop pool.

Nothing, all great.

The hotel had an attractive and stylish design, with decent room amenities. The cleaning staff, bartender, and security were all great, especially Diego. They were always helpful and attentive to any issues we had.

Felt exceptional, no complaints at all.

The hotel is perfectly located in the center of Playa del Carmen, just one block away from 5th Avenue. This allows us to easily explore the vibrant city and have access to all the shops, restaurants, and entertainment options nearby. our spacious room was clean and comfortable, providing us with a relaxing stay. The attentive staff made sure to accommodate our needs and provided us with an early check-in due to our heavy luggage.

There was a temporary power outage during our stay which affected the draft in our room, making it a bit uncomfortably warm between 11pm and 1am.

Soul Beach Luxury Boutique Hotel & Spa was the perfect place for my first week in Playa. It's located just a minute's walk from the main street, but far enough away for a peaceful sleep. The 24-hour security and friendly staff, especially Mercedes, made me feel safe and well taken care of. The hotel was spotlessly clean and provided all the necessary amenities. The pool area was beautiful and the overall vibe of the hotel was great. Despite some nearby construction noise, it didn't hinder my enjoyable stay. I would definitely recommend this hotel to anyone looking for a centrally located and comfortable place to stay.

Would recommend this hotel.

The room was nicely decorated and the bed was comfortable. We enjoyed the rooftop pool and the location was convenient for exploring. We had a small issue with the shower, but the maintenance staff was quick to resolve it. we had a pleasant stay.

The service at Soul Beach Boutique Hotel & Spa was exceptional! From the moment we arrived, the staff, especially Arturo & Omar, went above and beyond to ensure our stay was perfect. The hotel had a great vibe and everything was impeccably clean. It truly felt like a home away from home. We're already planning our next trip back this summer and will definitely be staying at Soul again. I highly recommend this hotel.

This hotel offers a truly luxurious experience with exclusive amenities that fulfilled our needs. The service provided by the staff was exceptional, especially the Spa and wellness centre where we enjoyed a fabulous full body massage. The outdoor swimming pool is a highlight, with its rooftop location and breathtaking views. The sun terrace and sun loungers are a perfect place to relax and unwind. The restaurant provided us with a delicious continental breakfast and great dinner options. We highly recommend this hotel for those who value comfort and luxury during their stay.

Although we thoroughly enjoyed our stay, the only minor issue we had was with the poolside snack bar, which didn't offer a wide range of options for snacks or drinks. However, this was not a major inconvenience and didn't impact our overall positive experience at the hotel.

Great location just a block away from the bustling avenue. Impeccably clean with daily room cleaning and toiletries restocking. Friendly and attentive staff always greeting with a smile. Rooftop pool is a relaxing and beautiful oasis. Easy access to nearby recreational park and gym.

The hotel offers outstanding amenities including a spa, pool and comfortable rooms. The staff, including the manager Arturo, front desk representative Mary, and the restaurant/bar team of Sebastián, Aurora, and Diego. The housekeeping staff, Juanita and Anita, maintain spotless rooms. The location is perfect, with the beach just a 5-minute walk away and 5th Avenue right outside the hotel. Additionally, there are a gym and a recreational park nearby.

Felt cared for, no complaints at all.

The rooftop pool was nice and had great views. The beds were comfortable and the staff at reception were friendly.

It was all superb.

From the friendly bellman to the attentive waiters, everyone went above and beyond to ensure my stay was enjoyable. The location was also perfect, just a short walk to the beach and 5th Ave.

During my stay, I encountered a problem with the AC. Although I couldn't adjust the temperature, the staff quickly addressed the issue and made sure I was comfortable. The shower water pressure was a bit low, but it didn't dampen my experience.

The spacious room and quiet atmosphere were perfect for a relaxing stay. We enjoyed the rooftop views and the pool, even though it was smaller than expected. The location right off the main street was convenient.

My partner and I recently stayed at Soul Beach Boutique Hotel & Spa for a relaxing weekend getaway. The hotel's excellent standards and comfortable beds were a highlight, as well as the luxurious rain shower in our room. The breakfast spread offered a delightful variety of both sweet and savory options. The overnight staff and managers were incredibly kind and accommodating. The hotel's central location was convenient, although it could get noisy at times.

Would recommend this hotel.

We had an amazing time at our hotel! The complementary amenities were great- we enjoyed the rooftop pool and comfortable beds. The location was perfect, right in the heart of the action. We appreciated the late checkout and the staff even printed out our boarding passes for us.

The noise from construction was a bit disruptive- it was impossible to sleep past 7am. we were disappointed that the rooftop bar was closed during our stay.

enjoyed our honeymoon at a lovely hotel in Playa del Carmen, but Soul Beach Boutique Hotel & Spa truly stood out! Outstanding amenities, friendly staff, and perfect location near the beach and 5th Avenue. Will definitely book again!

Rusty furniture and missing toiletry refills.