The cleanliness was impeccable, from the spotless room to the clean bathroom. The hotel facilities were great, with an elevator from the reception and easy access to transportation options. The location was ideal, just steps away from the Sao Bento train station and metro station, which made it incredibly convenient for day trips and exploring the city center. We also appreciated the helpful staff, who provided us with valuable information for our stay.

Absolutely nothing to say about dislikes.

The location of the hotel is perfect, being close to the train station and in a very good area. The staff were friendly and helpful. The presence of an elevator was convenient, although the first floor required using stairs. The room, although not the best, had a mini-fridge and was semi-spacious. The shower was nice and hot, with a powerful waterfall showerhead. The cleaning staff were all very friendly. The hotel's location was great, within walking distance of major attractions and with many restaurants nearby. it offered good value for the price.

Felt that it is secure, no complaints at all.

Value for money! The room was clean and cozy, with a great view. The location in the historic center was superb, and the staff was extremely helpful and friendly.

The breakfast selection could be improved.

The value for money at Universal was excellent, with a cozy and comfortable room. The location was perfect, close to everything we wanted to visit, and the staff were friendly and helpful.

The breakfast option could use some improvement.

A Convenient and Comfortable Stay

I arrived at the hotel easily from the airport, taking the purple and yellow metro lines as mentioned in the directions. The short walk down the hill to the hotel was no problem for me. The staff at reception were welcoming and spoke English fluently, making the check-in process smooth. My room, number 410, may not have had a view, but it was incredibly quiet, allowing for a peaceful night's sleep. The spacious bedroom featured comfortable beds and pillows, and the shower worked perfectly. The TV in the room had a range of channels to choose from. I also enjoyed a delicious and reasonably priced breakfast at the hotel. The location of the hotel was ideal, as it was within easy walking distance of many attractions in the city. The availability of cheap and easily accessible public transport in Porto made exploring the city and its surroundings a breeze. I had a great experience at this hotel and would definitely stay here again.

The hotel is located in a convenient area, near the metro station and within walking distance to attractions which interested us. It was right in the heart of the city and close to the train station that is almost right around the corner. The room was nice, quite big, and had a fantastic view from the 6th floor. The staff at the lobby desk were nice and helpful, and the personnel at the reception were available 24/7.

The walls in the room were quite thin, making it easy to hear conversations from neighboring rooms.

The location was absolutely perfect. It was in the heart of the city and conveniently close to everything. I could walk to all the major attractions and it was very close to the Sao Bento train station, which made it easy for me to take day trips away from the city. The cleanliness of the hotel was impeccable and the staff were extremely friendly and helpful. The hotel facilities were excellent, and the breakfast provided was of good quality.

Nothing to complain about at all.

The location was perfect, right in the heart of the city. The staff was friendly and helpful throughout our stay.

The morning meal could have been better with more variety.

We loved the location of the hotel, as it was right in the heart of the city. It was within walking distance of all the major sightseeing points and attractions that interested us. Additionally, it was close to public transportation, making it easy to explore the city.

Nothing bad to say.

celebrations in porto were even better this time. universal's perfect location, helpful staff, and cozy atmosphere made it a memorable stay. exceeded expectations.

Noisy rooms and hallway disturbances.

Great location, close to market, churches, and commercial street. Walking distance to riverside. Staff helpful and friendly. Comfortable and spacious rooms. Good internet connection. Breakfast with variety of options.

Couldn't fault.

Stayed at Universal hotel in the city center. Friendly staff, 24/7 reception. Great info on places to visit and walking distance to attractions. Cozy and comfortable compared to previous accommodation. Noise from construction not a problem with closed windows. Convenient late checkout option for a small fee. Fridge in the room would have been nice, but plenty of dining options nearby. Excellent value for money.

Absolutely nothing! 😊

The location of this hotel is incredible! It is right in the heart of town, just steps away from the train station and all the attractions. The transportation options are fantastic, with the Sao Bento railway station nearby. The cleanliness of the hotel is impeccable. The staff is friendly and accommodating. And the breakfast is delicious!

All was good.

I had a great value for my money at the hotel. The room was spacious and comfortable, with a nice bathroom. The location was fantastic, just a short walk to São Bento station and the main attractions. The staff were friendly and helpful throughout my stay.

The breakfast could have been better with stronger coffee.

We had a fantastic stay in this city. The hotel's cleanliness was impeccable, and the staff was friendly and helpful. The location in the centre was perfect, right on top of the train station and near restaurants, stores, and attractions. Transportation was convenient, with bus stops, metro, and train stations all within easy reach. We enjoyed the delicious breakfast provided by the hotel.

Nothing negative to say.