Exceptional Room Service: the team went above and beyond to ensure my comfort, making me feel like royalty with their swift and attentive service. It was as if I had my very own genie fulfilling my every wish, from fresh towels to delightful treats.

Slow elevator.

Despite some challenges with transportation and communication, the comfortable room and good views made my stay at Copthorne Makkah Al Naseem enjoyable. the breakfast and staff were welcoming, though bus delays and breakfast options could be improved. the hotel provided a comfortable stay near Al Haram Ash Shreef.

Enjoyed the lavish breakfast and comfy, clean rooms. Free shuttle service was convenient for getting around easily.

Felt like it was our own home, no complaints at all.

Expected 5-star luxury, got a 2-star reality. Room mix-ups, cleanliness concerns, and unhelpful staff left me feeling like a camel in the desert. the best part was the location and atmosphere—a small oasis in a mirage of disappointments. Wishing for a magic carpet to whisk me away to better accommodations next time. Cheers from a disappointed archaeologist in need of better digs.

stayed at copthorne. the location requires a bus ride to haram. drop off near haram at ajyad. surrounding area has big mosque, play area for kids, and outdoor parking. good breakfast, spacious room with sofa for 4, and coffee table. hotel staff responsive and welcoming. soundproof rooms, quiet atmosphere, and reasonable services for the price.

None 😊.

Spacious rooms, friendly staff, and good breakfast

the misinformation about shuttle timings and lack of proper room readiness upon check-in were disappointing aspects of the experience.

The hotel is located in a convenient area with easy access to shops and amenities, making it convenient for us to buy extra water and other necessities. The room we stayed in was spacious and clean, with a comfortable bed and a nice view of the surrounding area. The breakfast offered a good variety of options to choose from, and the staff were friendly and accommodating.

The lobby phone was often ignored when we tried to reach out for assistance, which was frustrating at times.

Nice and clean rooms. breakfast. Convenient shuttle to Kabbah every 30 minutes. Value for money. Comfortable beds with extra pillows. Delicious in-room iftar pack. New hotel in a good location. Friendly and helpful reception staff. Quiet street with children's playing area.

Everything is what i need and want.

The location of the hotel was great, away from heavy traffic and busy areas. The room we stayed in was clean and comfortable, with extra pillows available. The breakfast provided was good, and there were transportation options available to the Haram. I would recommend this hotel.

This hotel has an excellent location - it's away from heavy traffic and busy areas, making it peaceful and quiet. the rooms were clean and comfortable, with luxurious amenities like extra pillows and in-room breakfast. the private facilities here were outstanding, and the service was prompt and courteous.

the hotel made up for it with their exclusive restaurant, which delivered delicious dishes right to our room.

The hotel's location, away from the busy areas, provided a peaceful environment for us. We also appreciated the ample parking space available.

The wifi was extremely slow and unreliable. we struggled to find nearby supermarkets for essentials like drinking water.

New hotel in a good location. Buses available to haram every 30min. Spacious room with good communication from reception. Quiet street with children's play area nearby.