As business travelers, we appreciated the classic feel of the hotel and the luxurious bathroom amenities. The staff were extremely helpful, providing great advice about the city and recommending excellent restaurants. The hotel even provided adapters in every room, which was a thoughtful touch. Being red floor guests made us feel really special.

Felt safe and secure, with staff always willing to go above and beyond to assist us. Nothing was too much trouble.

I had a wonderful stay at Gran Melia. The location of the hotel was perfect, with shops, bars, and restaurants in the area. The room was clean and the bed extremely comfortable. The breakfast had a great variety of options, both continental and cooked. The staff was attentive and offered us a packed breakfast when we had to check out early. The gym and spa facilities were also impressive. I highly recommend this hotel.

The hotel is perfect. The staff, the location, the room, the food—all exceptional. You get what you pay for. A problem-free stay in a beautiful place with a memorable experience. Quite a bargain.

Warm welcome and decent room. On our stay, we were delighted with the warm welcome we received and the overall quality of our room. The staff made us feel comfortable and attended to our needs promptly. The room was clean and well-maintained, ensuring a comfortable stay.

The breakfast receptionist, Miriam, was super friendly and professional. The breakfast selection was mind-blowing! Check-in was quick and efficient. The beds were comfy and clean, with a great selection of pillows. We loved the quality mineral water provided daily. The bath/shower products were jaw-dropping. We were upgraded on arrival, making our stay even more fabulous. The hotel's location was superb, and the staff were incredibly nice. Can't wait to return to this fabulous hotel soon!

During our stay at Hotel Fenix Gran Melia, we were delighted by the exceptional service provided by the hotel management. When there was an issue with the room we were initially assigned, they quickly responded and moved us to a much better suite. Their promptness and efficiency greatly impressed us. Additionally, the complimentary access to the 7th floor with a full bar and nibbles was a pleasant surprise. the hotel management's attentiveness and responsiveness made our stay a truly enjoyable experience. Overall I highly recommend this hotel.

We had a fantastic stay at this hotel. The rooms were clean and cozy, and the hotel facilities were great. We especially enjoyed the complimentary access to the 7th floor with a full bar and nibbles. The breakfast was excellent, offering a good selection of hot food, fruits, and pastries. The staff was friendly, helpful, and efficient. The location of the hotel was superb, close to shopping areas such as the Salamanca shopping district and the famous designer brands street. It was also conveniently located near most tourist spots, making it easy for us to explore the city.

Nothing all good.

The staff greeted us warmly and provided helpful introductions. The customer representative spoke fluent English and gave us a map and great recommendations. The location is perfect for both business and personal purposes. The room service and bar were excellent, and the terrace was lovely in the summer.

Felt great, no reason to complain.

I was pleasantly surprised by the beautiful classical design of the hotel room. It was comfortable, clean, and had a touch of elegance. The welcome champagne and chocolate covered strawberries added a special touch to our stay. The staff were friendly and helpful, providing us with information on local attractions. I highly recommend this hotel for a comfortable and memorable experience. Overall I would recommend this hotel for a comfortable and memorable experience.

Great location, helpful staff, excellent facilities, delicious breakfast, friendly service staff.

None.

The hotel is well situated in the best neighborhood of Madrid, close to the Retiro park, making it a great location for leisurely walks or picnics. It is also conveniently located near the Atocha train station, making it easy to explore the city and beyond. The service at the hotel is excellent, with friendly and attentive staff. The rooms are clean and comfortable, with comfortable beds. The breakfast offers a wide selection of both continental and cooked options, ensuring a satisfying start to the day.

One minor drawback is that there is no coffee machine available in the rooms, and room service coffee can be quite expensive.

the hotel location, staff, and service were exceptional. exceeded my expectations and made my stay memorable. definitely recommend.

Bathroom was small and cramped.

Clean rooms, friendly staff, great breakfast, convenient location for transportation.

Amazing staff, great location, 24-hour concierge, complimentary access to 7th floor with full bar and nibbles, excellent breakfast and nibbles, quick response to issues.

Didn't dislike anything about the property.

The hotel was impressive and the services provided were exceptional. The professionalism and friendliness of the staff were outstanding. The gym and spa facilities were very good. The cocktails at the cocktail bar were worth trying.

The waitresses in the red level need to be more attentive and proactive in taking orders. Sometimes, they wait for guests to get their attention.