The hotel's location was perfect for exploring the city, with major attractions within walking distance. The rooms were clean, comfortable, and had all the necessary amenities. The staff, especially the receptionists, were friendly and provided excellent customer service.

Could not be improved in any way.

The room was mind-blowingly bigger than expected, even better than some 3-star hotels I've stayed in. The location was super, within walking distance to all the fun neighborhoods. It was clean and the bed was super comfortable. The staff were jaw-droppingly helpful and kind, always with a smile. Loved the 24/7 convenience store nearby. Would definitely recommend and visit again. Felt safe at nights. a fantastic experience.

This hotel is a fantastic value for money, with affordable prices for comfortable rooms. The staff are incredibly helpful and friendly, providing excellent service. The location is unbeatable, in the heart of the city with easy access to all major attractions.

No negative comment.

Rooms large and clean. Bed comfortable. Shower hot. Location superb. Warm greeting at reception. Helpful suggestions for places to eat/drink. Location perfect. Staff friendly. Good value. Unbeatable location. Spacious, clean rooms. Crazy about cleanliness. Fresh and new. Ideal location. Spacious and clean room. Friendly and helpful staff. Fast email responses. Close to Plaza de Oriente.

Convenient location, friendly staff, clean rooms, good wifi, great bathroom facilities.

Don't have any issues at all.

As young travelers, we absolutely loved the 24/7 reception service provided by the hotel staff. The guy who waited for our late night arrival until 3 A.M was incredibly kind and accommodating. Additionally, the free coffee, tea, and fruit provided a great perk for us to start our day.

Felt so relaxed, no complaints.

The reception staff were friendly and welcoming upon our arrival, which was a nice touch.

Our stay was not great. the room was very small and the shower didn't work properly which made for an uncomfortable experience.

We were pleasantly surprised by the location of Citadel By Pillow, as it was right in the center of everything. Despite a few minor drawbacks mentioned in other reviews, we found the staff to be friendly and accommodating. we would recommend this hotel for its convenient location.

As a family with children, we had a great experience staying at a hotel in Madrid. The hotel's location was superb, as it was close to all the main attractions and good shopping sites. It was secure in the center of the city, allowing us to easily explore all the sights in Madrid. The room was clean and had all the basic amenities we needed, such as a small kettle, coffee, and tea. The staff were friendly and provided us with helpful guidance and directions. The only minor gripe was that towels were only changed once every three days.

Huge, comfy beds. Super clean bathroom with good shower. Recently renovated rooms. Perfect central location. Ample room size, better than some 3-star hotels. Would definitely return.

The value for money at Bypillow The Citadel was fantastic, with a clean room and included coffee, tea, and biscuits. The location was perfect, just minutes away from the metro and surrounded by great bars and restaurants.

The breakfast selection could be improved by having a refrigerator in each room or a common fridge accessible to all guests. This would allow for storing cold water and basic food items at any time, without having to rely on the limited reception hours.

I recently stayed at The Citadel in Madrid for a few nights and had a fantastic experience. The staff were incredibly friendly and helpful, making me feel welcome right from the start. The room itself was spacious and had everything I needed, including efficient air conditioning, which was essential during the summer heat. The hotel's location was perfect, situated on a quiet street but still within walking distance of all the major attractions. it was a great stay and I would definitely return.

I do recommend this hotel.

I stayed at this hotel for a week and it was perfect for exploring the city. The location was ideal, with all major attractions within walking distance. The room was spacious and comfortable, and the AC kept me cool during the hot weather. Check-in was seamless and the staff was friendly and helpful. The hotel was also very clean and recently renovated.

Can't recommend highly enough this hotel.

We had a fantastic stay at the Citadel. the location was perfect, with most tourist attractions and metro stations within walking distance. the room was surprisingly spacious, and the air conditioning provided much-needed relief from the hot weather. the staff was friendly and responsive, even when we arrived late and needed assistance with check-in. a great experience!

Can't fault anything about it! 😄