The location of the hotel is excellent, being very close to popular attractions such as Ella Falls, the 9 arches bridge, and Nine Archie's Bridge. You can easily explore the beautiful Ella area from here.

The bathroom could be improved with some maintenance work.

We recently stayed at this luxurious 4-star hotel and had a fantastic experience. The location of this place is absolutely breathtaking, situated on a hillside with a special view towards the valley. It really is a treat to wake up every morning and be greeted by such a spectacular sight. Additionally, the hotel is conveniently located close to all the local attractions and just a short distance from the train station.

Amazing staff, comfortable rooms, breathtaking view from balcony, delicious food, helpful recommendations for hiking trails.

Nothing, all was good.

We absolutely loved our stay at this venue! The location was perfect, nestled on the hillside with stunning views of the surrounding mountains. It was just a short walk down into town, making it convenient to explore the area.

We highly recommend this hotel to anyone visiting this area. The luxurious amenities, enhanced comfort, and quality services provided by this venue made our stay truly memorable.

The location of the hotel is truly breathtaking, nestled on the hillside with the most spectacular views down the valley. From the balcony, you can even see the famous Nine Archie's Bridge. The rooms are comfortable and clean, with a cozy bed and a well-maintained bathroom. The staff provides friendly service and the breakfast is satisfying, offering a good start to the day. Additionally, the proximity to the rail line adds a unique charm to the experience.

The access road to the hotel can be steep and narrow, which may be a bit challenging for some guests.

Spacious, well-decorated rooms with impressive views of Ella Gap and waterfalls. Satellite TV and comfy beds. Friendly and welcoming staff. Great location for hiking to Ella's peak. Amazing stay overall.

The view from the hotel was absolutely breathtaking, with full panoramic views of the valley and surrounding landscape. The rooms were spacious and clean, providing a comfortable stay. The staff were friendly and helpful, ensuring a relaxed and welcoming atmosphere. The hotel's location away from the main streets added a sense of tranquility to the experience. I highly recommend this hotel for anyone seeking a peaceful getaway with stunning views.

Mountain Heavens Ella is located right at the center of the Ella Gap, offering stunning views of the surrounding hills and valleys. It is conveniently situated on the side of a hill, providing easy access to both the town center and various sightseeing spots. Guests can enjoy a peaceful retreat away from the bustling streets, or venture out for a hike in the picturesque surroundings. The rooms are spacious and bright, with comfortable beds and modern amenities. The staff is friendly and helpful, providing prompt room service and useful recommendations for activities and hiking trails. The breakfast served at the hotel is delicious and cooked to order, ensuring a satisfying start to the day.

The menu options for meals could have been more diverse and extensive.

The view was truly outstanding, with a breathtaking view of the mountains. The spacious room was beautifully decorated with tasteful colors, and had a huge terrace where you could enjoy the scenery. The restaurant was great and everyone was friendly.

Reaching the hotel was tricky due to the steep hill, and the bumpy road made it worse. the communication with some of the staff members could be challenging.