As a local, staying at Northgate felt like a home away from home for my family. The hotel offers all the comforts of a western hotel at a fraction of the cost. The food, especially the Jaffna specialties, tasted like homemade meals. The staff, particularly Shalu at the front office and Kukulan at the restaurant, made our stay truly memorable. The hotel's location near the train station and town provided convenience, while the peaceful and quiet atmosphere allowed for a relaxing stay. The clean, spacious rooms with balconies were well-equipped with modern amenities, including air conditioning. The restaurant served delicious food at great value, and the staff was always friendly and helpful. Jetwing Northgate exceeded our expectations, and I am now a loyal customer.

Totally recommend this hotel.

Great staff, even trainees. Excellent local breakfast buffet. Hotel has a pool for cooling off. Comfortable and spacious rooms with good amenities. Delicious a la carte dinners, especially the crab.

The value for money at Northgate was excellent, and we had a comfortable and pleasant room. The location was convenient, with easy access to the city center and train station. The staff treated us with exceptional politeness, offering helpful and professional service throughout our stay.

The breakfast option could have been improved with a greater selection of dishes to choose from.

The hotel is closer to Jaffna train station and the town, peaceful and quiet, spotlessly clean, spacious rooms with a balcony, amazing delicious food, great value for money.

Absolutely nothing.

Lovely hotel, feels like home, excellent room service, friendly staff, delicious food, affordable prices.

Nothing negative to say.

I had a fantastic stay at this hotel! The staff were incredibly friendly and helpful, making me feel welcome right from the start. The location couldn't have been better, with the hotel situated right in the centre of town. It was so convenient being near the station, as it made travelling around the area a breeze. The room itself was spacious and well-equipped, with all the amenities I could ask for. The comfortable bed, air conditioning, and in-room safe made me feel right at home. I also loved having a mini-bar and a sitting area to relax in after a long day of exploring.

In short, I highly recommend this hotel to everyone.

This hotel has friendly and honest staff, clean rooms with comfortable beds, a nice pool, and tasty food.

Felt really welcomed, no complaints whatsoever.

The hotel was amazing! The staff were super friendly and helpful. We loved the location, it was right next to the train station, which made getting around easy for us. Our room was spacious and spotlessly clean. The swimming pool was fantastic, and we enjoyed a refreshing dip every day. The restaurant was great too. We loved the food, and it was reasonably priced.

The breakfast was overpriced, and the choices were limited. The internet was weak and intermittent, which was a bit frustrating at times.

We had a delightful stay at Northgate in Jaffna. The rooms were spacious and well-appointed, and the amenities were great. The breakfast buffet, especially the Jaffna Authentic food, was delicious. The staff, including the manager and front desk manager, were always available and helpful. The location of the hotel, right in front of the railway station, was convenient for exploring Jaffna. I highly recommend this hotel for a pleasant and comfortable stay.

The place was great value for money. The staff were super friendly and humble. The rooms were clean and the compound well maintained. Great location with many nice restaurants nearby.

Felt very homey, no complaints at all.

Convenient central location. Friendly, hospitable staff. Sufficient Western food choices. Clean rooms and well-maintained compound.

I couldn't be happier with the value I got for my money at this hotel - the room was fabulous and had all the modern amenities I needed, plus a spacious balcony. The location, right next to the train station, was convenient and made it easy to explore the area. The staff at Northgate were incredibly helpful and always went the extra mile to ensure my comfort.

The menu for breakfast could be improved with more variety.

Friendly staff, small pool, near town, lots of restaurants nearby. Trainee staff professional, excellent breakfast buffet. Spotless clean property, convenient location by train station. Spacious room, comfortable bed, great pool. Delicious a la carte dinners.

The hotel is conveniently located just opposite the main railway station, making it easy to access for those traveling by train. Additionally, it is very near to the station, allowing for a quick and hassle-free commute. The central location also makes it convenient to visit nearby sites and attractions. The rooms are spacious and well-equipped, providing all the necessary facilities for a comfortable stay.

The dining staff could improve on their English language skills to enhance the overall service experience.

The new hotel has a convenient elevator for guests with heavy bags. Rooms are spacious and comfortable with fast WiFi and effective AC. The breakfast and dinner buffets offer a wide variety of tasty options. The staff is attentive and the pool is a nice addition.