We had a fantastic stay in this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The location in the Old City was perfect, right in the center of the attractive Zug old town and just a 15-minute walk from the Main Train Station. The breakfast provided was superb, with a wide variety of options including delicious smoked salmon, local cheeses, and cured meats. The staff were exceptionally friendly and helpful, always with a smile on their faces.

Nothing it is perfect.

I had a fantastic stay at this hotel. The location was excellent, as it was within walking distance from the main railway station and a large shopping area. It was also just opposite the charming Old Town and close to the Landsgemeindeplatz near the lake. The hotel facilities were top-notch, with beautifully designed rooms that were clean and comfortable. The staff were incredibly friendly and helpful, going out of their way to assist me in renting a car at the last minute. The breakfast provided a good variety of continental options. The restaurant in the hotel was also a standout, serving fantastic food with a diverse wine menu. My Sunday lunch there was absolutely lovely.

No negatives from this place.

The hotel is conveniently located near Lake Zug and offers easy access to shopping and dining options. The rooms are spacious and beautifully furnished with plenty of natural light. The cleanliness and excellent amenities, including a well-equipped workout room and saunas, make for a comfortable stay. The staff is welcoming and always ready to assist. The hotel also has a fantastic restaurant with delicious meals and great vegetarian options.

Felt like a relaxing home away from home, with absolutely no complaints.

Friendly and helpful reception staff. Professional and helpful waitress. Beautiful, historical building near the lake and old town. Good breakfast and WiFi. Convenient location with bus and train access. Great room at a reasonable price. Free computer usage. Spacious, clean rooms with excellent amenities and bright workout room. Delicious meals with vegetarian options. Enjoyable stay overall.

During my Christmas stay at this hotel, I appreciated the comfortable rooms with free Wi-Fi and television. The location of the hotel was also convenient, being close to the picturesque old town and within walking distance of the lake. Additionally, the hotel restaurant offered delicious dinner options.

I was disappointed by the lack of cozy ambiance in the bedroom. The wooden floors without any rugs or carpets made the room feel bare and cold.

The hotel is conveniently located in the charming Old Town, just opposite the Old Town and down by the lake. It offers a lovely view of the plaza and clock tower from some rooms. The rooms are clean and comfortable, with modern amenities. The staff is friendly and accommodating, ensuring a pleasant stay. The breakfast is fresh and well-appointed, with a variety of options to choose from. Additionally, the hotel is within a 15-minute walking distance from the Main Train Station, making it easily accessible for travelers.

There was some construction noise during the stay, which could be bothersome at times.

City-Hotel Ochsen in Zug exceeded our expectations. The location was perfect, near the lake and plenty of shopping and dining options. The room was spacious and beautifully furnished, with great amenities. The staff were welcoming and helpful throughout our stay. The hotel restaurant served delicious meals, including excellent vegetarian options. We truly enjoyed our stay and highly recommend this hotel.

Hard to think of anything.

The location of the hotel was excellent, with easy access to public transportation nearby. The room was comfortable and clean, providing a good night's sleep. The staff were friendly and accommodating, making me feel welcome throughout my stay.

One major drawback was the lack of proper heating in the room. It was quite cold, and despite my attempts to adjust the aircon or radiator, it did not warm up properly.

We had a fantastic stay at a hotel right in the heart of the old city. The location was perfect, with great restaurants nearby and the train station within walking distance. Our room on the 4th floor had a beautiful view of the plaza and clock tower. The hotel was clean and charming, and the staff were friendly and quick to help with any questions or issues. The breakfast included a variety of delicious food, including fresh bread, pastries, fruit, and my favorite - the salami. I highly recommend this hotel for its excellent location, character, and friendly service.

The breakfast was superb, with a wide selection of delicious options including smoked salmon, local cheeses, and cured meats. The room furnishings were humble yet luxurious, with beautiful wooden finishes throughout. The staff was exceptionally friendly and made us feel welcome.

Was all great.

The keys were a nice touch, not the usual key cards. The staff were friendly and helpful. English communication was not a problem. The rooms were cozy and well-maintained. The location was quiet and close to the lake. The dining experience was excellent, especially the breakfast croissants. A stay here is definitely worth it.

The bed mattress was thin and old, and the design was basic. The room was noisy due to its proximity to the elevator and a function room.

The breakfast was superb - best hotel breakfast ever. Smoked salmon, local cheeses, cured meats were divine. Furnishings and finish of the room were humble and luxurious. Wooden aesthetic was perfect. Staff was exceptionally friendly - Andy and a woman at the front desk were very helpful.

Nothing at all.

Well-designed, clean room. Lounge, bar, and restaurant serve tasty food. Walking distance to lake and train station.

Friendly staff, comfortable beds, great pillows, gorgeous views, fresh breakfast, clean and contemporary room.

Couldn't stay longer.

The hotel's location is perfect, right in the town center, just a minute walk from the lake and the best places to eat and hang out. The historical and well-preserved property has a minimalistic interior, which I found spacious and modern. The best part of my stay was the brilliant customer focus. One night, my colleagues and I arrived late and everything was already closing, but the receptionist, Stefan, went the extra mile and made food and drinks for us in the closed restaurant. The politeness and professionalism were outstanding. I strongly recommend this hotel.