We were pleasantly surprised with our room at Excelsior, as we were upgraded to one with a balcony overlooking the majestic Matterhorn. The room was spacious, comfortable, and impeccably clean, with beautiful decor. The staff were friendly and helpful, and the breakfast provided ample and delicious options. We also appreciated the convenience of being picked up and dropped off at the station with our luggage. our stay at Excelsior in Zermatt was truly memorable.

No issues to mention, except for the bad weather, which was beyond their control. 🌧️

The hotel had a great location near the train station and offered a clean and spacious room. The balcony provided a stunning view of Matterhorn. The breakfast was delicious, and the staff were extremely friendly and provided excellent service.

Felt safe walking at night, nothing was too much trouble.

We were given a spacious room on the higher floors with a balcony and a brand new bathroom. The view of the valley and the Matterhorn from our room was absolutely dazzling. The room was comfortable with plenty of storage space. The breakfast served in the charming panelled room was above average, with delicious rolls from the nearby bakery.

The hotel offers great value for money, with reasonably priced rooms and convenient amenities.

All aspects of our stay at this hotel were delightful.

Big, modern rooms with great showers. Breakfast room on ground floor with good variety of food. Bus stop outside for easy transport. Upgrade to room with terrace and mountain view. Outstanding double room, single room smaller. Fantastic view of Matterhorn. Courteous staff. Excellent breakfast.

Great location, helpful staff, upgraded room with outstanding Matterhorn view, immaculately clean rooms, cozy and warm ambiance.

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The hotel is conveniently located, just a short walk from the train station and the central shopping area. The trams that take you directly to the slopes are also easily accessible from the hotel. The rooms are comfortable and clean, with some offering balconies and great views. The breakfast options are delicious and the staff is friendly and attentive.

Some minor maintenance issues, such as loose shower support bars and difficult-to-open balcony doors, were reported by guests.

We were pleasantly surprised by the stunning views from our room. The complementary breakfast was delicious and served in a cozy and charming dining room. The location was perfect, only a short walk from the train station and the gondola station, making it easy to explore the city.

The shower in our room was small and not very practical. We had to be extra careful to avoid splashing water all over the floor.