Great location, comfortable and quiet room, free beverages in mini bar, friendly staff, excellent breakfast, close to local restaurants and cafes.

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the hotel exceeded my expectations with its charming location in the old town, friendly staff, and spacious and comfortable room with air conditioning.

No natural light in the room.

This hotel is a hidden gem in the heart of Lugano. It offers great value for money, with reasonable prices for its central location. The attention to detail is evident throughout, from the well-designed rooms with comfortable king-size beds to the basic amenities that cater to all your needs. The staff goes above and beyond to ensure a pleasant stay, providing excellent service and making you feel right at home. The highlight of the morning is the exceptional coffee served at breakfast, which is a delightful way to start the day.

No improvements needed – all was perfectly satisfactory.

As women travelling alone, we loved the hotel's excellent location just a short 2-minute walk from the railway station. The peaceful and calm atmosphere made us feel safe and relaxed. The sturdy walls gave us a sense of security and the ability to disconnect from the outside world. We enjoyed sitting on the window-sill to access the internet. The delicious food, perfect service, and friendly staff were exceptional. The luxury rooms and beautiful bathrooms added to the overall comfort and satisfaction of our stay. The gin bar and Japanese restaurant on the rooftop terrace were definitely worth checking out. And if you're there on a Sunday, be sure to book the Sunday brunch for a delightful dining experience.

Felt like visiting family, no complaints.

I had a wonderful stay in a centrally located hotel. The room was spacious and modern, with a huge, luxurious bathroom and a walk-in rain shower. The staff were warm and welcoming, always ready to answer any questions. The breakfast was served in a light and airy dining room, with a variety of delicious foods to choose from. The location was perfect, being very close to the lake and next to the cable car that connected the town to the train station.

One negative aspect was that the hotel was currently undergoing some construction work, which affected the overall experience a bit.

Excellent location near the funicular and surrounded by restaurants. Comfortable and quiet room with a modern, renovated bathroom. Friendly staff and spacious room. Outstanding attention to detail in the dining room. Free beverages in the mini bar were a nice surprise. 👍

I recently stayed at a hotel in Lugano and was pleasantly surprised by the modern and tasteful decor. The clean and spacious rooms, along with the large bathroom, provided a comfortable and relaxing stay. The location of the hotel was ideal, just steps away from the funicular, the lake, and various supermarkets. The friendly staff added to the positive experience. I highly recommend this hotel for its chic atmosphere and convenient location.

As a business traveler, I really appreciated the central location of the hotel, just steps away from the train station cogwheel. The beautiful bathroom with a large bathtub and separate shower was a nice touch. The staff at the hotel were incredibly helpful and kind, providing excellent service throughout my stay.

Felt like family, no complaints whatsoever.

We stayed for New Year's Eve and the complementary champagne and chocolates were lovely surprises. The hotel's central location allowed us to easily enjoy the fireworks and festivities. The restaurant downstairs was a convenient option for meals.

The staff were not very friendly or accommodating during our stay, and the room was not well-maintained. We had to request clean towels and the bedding wasn't changed during our entire stay.

Exceptional location, close to lake and local establishments, brand new rooms, delicious pastries and cappuccino, hospitable reception service, spacious rooms and bathroom.

Can honestly say there wasn't anything not to like.