I loved the comfort and cleanliness of this hotel, it really exceeded my expectations. The staff were friendly and helpful. Looking forward to staying again.

Felt very welcome, no complaints.

This place was truly exceptional. The staff went above and beyond to make our stay memorable. We were warmly welcomed by the friendly reception staff who were always ready to help with a smile. The entire hotel was spotlessly clean and well-maintained, from the reception area to the corridors and lifts. Our room was spacious and beautifully furnished with a dreamy bed and high-quality pillows. The bathroom was impressive, with a powerful shower and ample hot water. The food was of a high standard, with a great selection for breakfast and delicious options for dinner. The free WIFI had fantastic signal strength throughout the hotel. We were also impressed by the play area for kids in the dining room, which showed that the staff truly cared about their guests' experience.

We would have loved to try out the leisure complex, but unfortunately, due to renovation works, we had limited time in the swimming pool. However, this hotel comes highly recommended to anyone seeking a luxurious and comfortable stay.

The hotel has a convenient location, with access to a communal area that you have to walk through, which is perfect for those looking to explore the local area. it is located next to a waterpark, offering entertainment for the whole family. The rooms are spacious and clean, with comfortable bed linen and great cleanliness throughout. The staff provide excellent service, going above and beyond to accommodate guests' needs. The breakfast buffet offers a wide range of choices, ensuring a satisfying start to the day.

There are some outdated facilities in the executive rooms, and the lack of air conditioning may be uncomfortable for some guests.

The hotel was clean and had great facilities. The location was convenient for visiting Alton Towers. The breakfast was delicious and the staff were helpful.

Nothing for me.

We enjoyed the convenience of the hotel's restaurant, which offered both dinner and breakfast options that were delicious. They were friendly and welcoming, ensuring that we felt comfortable during our visit. Lastly, the room itself was lovely, and the bed was incredibly comfortable, providing a good night's sleep.

the family room we stayed in was in need of redecoration, with peeling wallpaper and an outdated bathroom. there was excessive noise throughout the night due to guests talking loudly and slamming doors, making it difficult to get a proper rest.

We really enjoyed our stay at this hotel. The rooms were clean, spacious, and very comfortable. The updated decor gave the hotel a fresh and modern feel. The restaurant and bar had a lovely atmosphere, making it a great place to relax and unwind. The staff were super friendly and always willing to help. We especially loved the free warm cookie we received upon arrival. The hotel also had excellent leisure facilities, including a pool and gym, which were well-maintained. The breakfast variety was impressive, and the breakfast team staff were polite, happy, and helpful. this place provided enhanced comfort and quality services.

We would recommend this hotel to everyone.

Clean, quiet room with good beds. Located outside city center with nearby walking paths. Large malls and retailers for shopping and dining options.

The triple family room was a great deal with the same price as a standard double. We even got an extra bed for sitting on and laying clothes out. It was conveniently located adjacent to our friends' room, making it easy for us to socialize. The beds were comfortable and the breakfast was delicious.

We felt truly spoilt during our stay at Doubletree By Hilton. We have no complaints at all.

We had a wonderful romantic escape at this hotel. the check-in process was smooth and we were greeted with warm cookies, which was a nice touch. the room was spacious and well-presented, with a comfortable bed and a good-sized TV. One of the best aspects was the location – the hotel was conveniently located near restaurants, shops, and attractions. We also appreciated the free parking, which made it convenient for us to explore the area.

the air cooling system in the room took a while to cool down, but luckily there was an electric fan provided. the pillows were a bit too soft for our liking and the shower power was a little weak.

Friendly staff, comfy bed, swimming pool, activity packs for children, clean rooms, leisure facilities.

Nothing to mention.

We enjoyed the gym facilities and the friendly staff during our Easter stay. the location of the hotel was convenient as it was close to the city center and other attractions. the breakfast menu had a good variety of options to choose from to start our day.

The outdated decor and lack of cleanliness in the room left much to desire. To make matters worse, there was no air conditioning, which made the room uncomfortably hot and resulted in a sleepless night.

My family and I recently stayed at the Doubletree By Hilton in Stoke-on-Trent and we had a fantastic experience. The location was ideal for visiting Trenham, Wedgewood, and Alton Towers, making it convenient for our sightseeing plans. The hotel itself was undergoing refurbishment by Hilton, which was exciting to hear as it meant the rooms would soon be even better. The highlight of our stay was the beautiful and well-maintained garden, which was an ideal wedding venue. The staff, especially James and Paige, were professional and delightful to interact with. I highly recommend this hotel for its great location, friendly staff, and beautiful garden.

We had a fantastic stay at this hotel! The staff were incredibly friendly and efficient, making us feel welcome from the moment we arrived. The food was delicious and we were impressed with the ability of the hotel to handle large numbers of children and two weddings without neglecting other guests. Our room was spacious and comfortable, with great towels and comfy chairs. The location was ideal for exploring the local area, particularly The Potteries.

We highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The staff went above and beyond to ensure our needs were met, especially in a difficult situation where I had a medical emergency.

We had a good stay at this hotel located in a quiet area near the canal. The room was clean and comfortable, with a nice bathroom. The staff were friendly and sorted out our complaint quickly. The hotel had good facilities including a bar and parking. The breakfast was enjoyable and the view from our room was pleasant. a positive experience.

The lack of staff at the bar was a downside, as it made it difficult to be served in a timely manner.