The value for money was worth it, as the room was fabulous and luxurious with nice touches like lavender pillow mist and bespoke chocolates. The location was great, right in Soho, and the staff were welcoming and treated us like VIPs.

Breakfast delights could be improved with a wider variety of options.

Exceptionally clean room. Comfortable and spacious Junior suite. Friendly and helpful staff. Delicious room service breakfast. Luxurious dressing gowns. Outstanding coffee. Beautiful decor and lounge areas. Thoughtful treats to make our stay special.

Nothing to dislike.

My recent stay at Firmdale Hotels was truly wonderful. From the moment I walked through the doors of Charlotte Street Hotel, I was greeted with warm smiles and exceptional service. The attention to detail in the hotel's design was impeccable, with each room uniquely decorated and full of vibrant colors. The comfortable beds provided a restful night's sleep, and the spacious bathrooms were well-equipped. The hotel's location in the media district was ideal, and I enjoyed the lively atmosphere of the bar and restaurant areas. The breakfast served was a delight, offering a variety of delicious options. I had a fantastic experience and would highly recommend this hotel to others seeking a special treat.

I recently stayed at a fantastic hotel in London for a few days with my daughter. The staff at this hotel were incredibly friendly and professional, offering us a free glass of champagne upon arrival. Our room had a lovely welcome note and a complimentary room spray. We enjoyed the amazing cocktails at Oscars bar and were impressed by the great staff and atmosphere. The hotel had a relaxed, quality atmosphere, perfect for girls on their own. The friendly bar and lovely lounge made for a comfortable and enjoyable stay. The reception and concierge were always attentive to our needs and even helped us organize reservations at local restaurants. The hotel staff were truly understanding and accommodating of my son's special needs, as he requires tube feeding. It was a relief to have such a positive experience and it made our stay so much easier. our stay at this hotel was an amazing experience, and we feel lucky to have had this opportunity.

Couldn't recommend this hotel more!

Very friendly staff, professional welcome. Complimentary champagne upon arrival. Gorgeous decor, spacious room. Delicious breakfast, fast room service. Thoughtful and subtle treats. Helpful and attentive staff. Clean and well-maintained bathrooms. Great water pressure in showers

No negatives from this place.

Spacious and lovely room. Friendly staff, excellent location near restaurants and underground stations. Definitely worth staying again.

Comfortable room, impressive interior design, spacious bathroom, great shower, amazing scent of toiletries, quiet room.

Nothing everything was great.

Excellent concierge, attentive staff. Helped with purchasing medicine when needed. Cozy beds and comfortable room. Delicious breakfast with good food quality. Convenient location and quiet room. Added bonus of free wifi.

Comfortable room, accommodating staff, good water pressure in shower, great location, friendly concierge and bar staff.

Could not be improved in any way.

I was pleasantly surprised by the warm welcome and thoughtful birthday treats provided by the staff at Charlotte Street Hotel. The champagne and muffin for my husband's birthday, along with the lovely touch of a welcome candle, made our stay extra special. The location of the hotel was perfect for exploring the theater district, and the bed was incredibly comfortable.

The check-in process was quick and efficient thanks to Laura. The lobby's drawing room provided a cozy spot for reading and enjoying coffee. The room was spacious and comfortable, especially the bathroom with its invigorating shower. The breakfast at the lobby bar had a great variety of food. I had a wonderful stay and would highly recommend it to others.

The room was beautifully decorated and very clean. the staff were friendly, helpful, and made us feel welcome. the hotel had a private cinema where we watched a romantic movie together.

Some of the staff had difficulty understanding English, leading to communication problems. the service at the bar was poor, with staff lacking knowledge and customer service skills.

Attentive service made our lunch and cocktail experience perfect. We felt like royalty and were treated exceptionally well. The hotel even went above and beyond to make our kids feel special with complimentary goodies. highly recommended.

Great breakfast, comfortable rooms, friendly staff, perfect location. Lovely bathroom with TV. a classy and enjoyable stay. Will definitely return.

Personalized and attentive service made my stay at Charlotte Street Hotel truly memorable. The staff went above and beyond to ensure I had a comfortable and enjoyable experience. The room was beautifully decorated and the complimentary champagne was a lovely touch. The location on Charlotte Street was perfect, with a vibrant atmosphere and plenty of restaurants and bars nearby. I highly recommend Charlotte Street Hotel, Firmdale Hotels for a fantastic stay in London.