my recent stay at a hotel in London was amazing, but my stay at Cumberland exceeded all my expectations. it was located right in front of a popular shopping area and had modern rooms with great facilities. the staff were extra helpful and made our stay smooth and enjoyable. I will definitely return.

slow wifi connection

Perfect location, close to underground, Hyde Park, and Oxford Street. Very helpful staff. Friendly and thoughtful follow-up phone call after our stay. Impressed with the front office's upselling initiative. Comfortable beds.

Hard to think of anything.

The room was super nice, with a beautiful design and comfortable size. The bathroom was also very nice. The location was very good, convenient for exploring the city and close to attractions like Oxford Street and Selfridges.

Felt truly spoilt, no complaints whatsoever.

Best location, near Marble Arch station

Everything great

Our family had a great stay in the hotel, which was located in the center of many tourist sites. The reception area was impressive while the staff is attentive and helpful. Our spacious room had a comfortable layout, and the view was amazing. Additionally, it came with a well-stocked fridge and air conditioning that worked perfectly.

We encountered some issues with the bathroom, which was not cleaned properly, and some lights were faulty.

As backpackers, we loved the spacious and comfortable rooms, perfect for families with children. The staff, especially Eva, were incredibly friendly and helpful. The hotel's design and cleanliness were top-notch. We were pleasantly surprised by a free room upgrade, making our stay even more special.

Felt right at home, couldn't find anything to complain about.

We had an amazing stay at this luxurious hotel. The location was perfect, just a short walk away from the tube station and close to all the famous attractions. The staff at the reception desk were very professional and accommodating. We were able to upgrade our room to a superb one facing a beautiful monument. The soundproofed windows were a great feature as we were not disturbed by the bustling street noise. The bed and pillows were incredibly comfy, ensuring a good night's sleep. The breakfast spread was extensive with so many delicious choices. The service provided by the room service, housekeeping, and laundry staff was top-notch. We also appreciated the amenities in the room such as the ironing facilities, in-room safe, and tea and coffee facilities. the experience was absolutely delightful.

I would highly recommend this hotel to family and friends. They would surely enjoy the wonderful location, excellent service, and comfortable rooms.

We had an incredible stay at this place! The location was absolutely perfect - so close to everything we wanted to visit. The staff at the reception desk were so friendly and welcoming, making us feel right at home. The room amenities were top-notch, with everything we needed for a comfortable stay. The restaurant and bar/lounge area were great places to relax and unwind after a long day of exploring. The staff in the restaurant provided excellent service and the food was delicious. We also appreciated the convenience of the airport shuttle service, which made our arrival and departure stress-free. we were extremely satisfied with our experience here and will definitely be back.

This place is highly recommended to others.

Clean room with essential amenities. Delicious breakfast with wide variety. Helpful reception allowed for easy luggage storage. Impressive service overall. Delightful weekend break.

We booked a last-minute stay at this hotel for a music festival, and we were pleasantly surprised by the experience. the photos online don't do justice to the stunning entrance and lobby of the hotel. the rooms were excellent, with well-stocked bathrooms and minibars. We even enjoyed a tasty meal from room service, which had a good selection. the location was perfect, within walking distance of Selfridges and Marble Arch station. But what really stood out was the exceptional customer service. Jose at reception was incredibly helpful, allowing us to check in early and arranging special birthday surprises for two of our party.

Can honestly say there wasn't anything not to like! 😊

Perfect location for sightseeing and shopping, with a nearby tube station and buses. Great amenities nearby, including coffee shops and a 24-hour grocery store. Polite and helpful staff made check-in and check-out efficient. Clean rooms, albeit small. Timely and enjoyable breakfast.

I had a fantastic stay at Cumberland! The room was clean, well-equipped, and the complimentary upgrade was a pleasant surprise. The location was perfect and the staff treated me with utmost care and friendliness.

The morning meal could have been improved with more variety.

Great location, friendly staff, well-equipped room, comfortable bed.

It was all superb.

The bed and bedding were incredibly comfortable, leading to a restful sleep. The towels provided were exceptionally soft. Housekeeping was efficient and replenished supplies without fail. The bathroom fittings were impressive. WiFi connection was excellent.

The hotel had a great location, with easy access to public transportation and major attractions. The staff were friendly and helpful, providing great customer service. I also enjoyed the complimentary amenities offered, such as the breakfast buffet and afternoon tea, which saved me money compared to other places.

Additionally, some guests mentioned that the rooms were small, although this didn't bother me much as I had evening plans. It would have been nice to have a minibar in the room, but the complimentary water provided was appreciated.