amazing sea view room, relaxing lounge with a cozy fire, best hotel breakfast ever. Haven Hotel in Poole exceeded expectations.

Surprise charge for parking.

We absolutely loved our stay at this luxurious hotel. The location was simply stunning, right on the waters edge at the tip of the desirable Sandbanks Peninsula. Being able to wake up and see the sparkling sea right outside our window was a dream come true. The hotel also had a beautiful terrace where we could relax and soak in the breathtaking views. The service was top-notch, with friendly and helpful staff who always had a smile on their faces. We were welcomed with a refreshing drink upon arrival, and our room was well-appointed with all the necessary amenities for a comfortable stay. The separate tub and shower in the spacious bathroom were a nice touch. We also enjoyed the delicious breakfast buffet, sitting outside and enjoying the fantastic view of the sea.

We had a fantastic experience at this hotel and would highly recommend it to everyone. The staff could improve their customer service skills, as there were instances where they seemed confused and impatient.

We loved staying at this hotel! The location was brilliant set right at the waters edge on the Harbour with ferry over to Shell Bay literally outside of the complex. The service and housekeeping were top-notch, and we were welcomed with a refreshing drink upon our arrival. The room amenities were fantastic, with a separate tub and shower, comfortable beds, and all the necessary toiletries provided. We also enjoyed relaxing on the terrace and taking in the beautiful views. The dining experience was excellent, with a delicious continental breakfast and a lovely bar/lounge area to unwind in.

The staff were confused by simple questions and requests at times, but the manager quickly resolved any issues that arose. They were making huge efforts to keep everyone safe, which was commendable.

The hotel was conveniently located near the ferry, making it easy to explore the surrounding areas. the view from the hotel room was amazing, overlooking the sea. Another advantage was the excellent breakfast offered, with well-cooked options.

The decor of the hotel was outdated and in need of renovation. Staff policies were strange, such as requesting payment for the room at check-in and being charged for parking without adequate explanation.

We had a fantastic base to explore the beauty of Poole Harbour during our stay at this hotel. The location was unbeatable, right next to the ferries for Studland Bay and Brownsea Island. The breakfast offered a wide variety of delicious options and the breakfast room had glorious views. Our bed was extremely comfortable and made for a great night's sleep. we enjoyed our time at the hotel and would recommend it to others.

Great location, stunning views, spacious room with a balcony and comfortable bed. Excellent breakfast with vegetarian options. Access to leisure facilities including pool, sauna, and hot tub. Perfection for a festive holiday. 😊

The location of the hotel is great, with a stunning view of the sea. The staff was very kind and welcoming, making us feel like we were on a cruise liner. The breakfast was excellent, with a wide variety of options available. We had a spacious and clean room, providing us with a comfortable stay.

The location of this hotel was perfect for our Easter getaway. We were able to enjoy beautiful views from our breakfast table, and the proximity to the beach was a major bonus. We loved being able to take walks along the coastline and soak up the sun. the breakfast served at the hotel was excellent. We had a variety of choices and the food was consistently fresh and tasty.

There were a few issues that marred our experience at this hotel. This information was not communicated to us during check-in and we only found out the next morning.

This place is wonderful, right on the tip of the Sandbanks peninsula, with views out to sea or into the harbor. It's great for watching the boats passing to and fro. The breakfast here is good value, with plenty of choices. The staff must be putting a lot of effort into making our stay comfortable and safe. The room amenities, such as the separate tub and shower, bathtub, and free toiletries, were great additions. I also appreciated the terrace and the option of having a room with a view and balcony. The services provided, like housekeeping and the welcome drink, were top-notch.

The decor could do with a little updating, and the hotel's atmosphere lacks cosiness. However, I would still recommend this hotel to family and friends.

The location of the hotel is perfect, right next to the ferry for trips over to Studland Bay and with an incredible beach just a stone's throw away. The view from the restaurant on Sunday evening was breathtaking, with the sea so near that it made me wonder about the hotel's future with rising sea levels. The room was spacious and comfortable, with a large TV and excellent heating. The staff provided great service, accommodating our requests at dinner. The breakfast had a good selection of fruit and fish and the cooked breakfast was not greasy.

The hotel could benefit from some modernization.

Loved the complimentary drinks and snacks that were given upon arrival. the location was perfect with amazing views of the ocean and close proximity to shops and restaurants. the pool area was lovely and relaxing, especially with the sun shining.

The staff at the bar seemed understaffed and overwhelmed during peak hours. the breakfast buffet was not restocked frequently enough, causing items to run out quickly.

The buffet breakfast at the hotel was excellent, with a wide variety of fresh and hot items. The room was very good, and the bed was comfortable, providing a pleasant stay. The hotel staff were very helpful, going the extra mile to order taxis for our group. The location of the hotel was superb, with a breathtaking view of Poole Harbour, the Studland Ferry, and the Isle of Purbeck. The hotel room had a balcony, which was well worth the extra cost, featuring ample seating and sun loungers overlooking the sea. The area surrounding the hotel was safe and beautiful, allowing for a relaxing and peaceful stay. The room itself was spacious and well-equipped, including a kettle, various teas, biscuits, and a Nespresso coffee machine. The breakfast options were fantastic, with special consideration given to dietary preferences, including a vegetarian option. The overall experience was enjoyable, with friendly staff and breathtaking views.

Felt very lucky, no complaints at all.

Wonderful location with easy transport options, beautiful views, great parking, fantastic spa facilities, polite and helpful staff.

Nothing negative to say.