The location was perfect, with easy access to the surrounding area. The staff at the front desk were very welcoming and made us feel right at home. The room was clean and spacious, with comfortable bed linen and towels. The breakfast buffet had a good variety of options, and the staff promptly offered us coffee. We also enjoyed the modern lobby and restaurant area. a great experience.

The hotel could improve on addressing rowdy guests and ensuring a peaceful atmosphere for all guests.

Good breakfast selection, free parking, helpful staff. Shutters on window were a bonus. Pool access.

The facilities, including the pool, gym, sauna, and Jacuzzi. The staff were friendly and helpful throughout. The room service was prompt and satisfactory. The breakfast offered a good variety of options and the staff were welcoming. The parking was hassle-free.

As a budget traveler, I loved the excellent location just off the A3 and the affordable rates offered at this Holiday Inn. The room was spacious and well-equipped with everything I needed, including a fridge, kettle, and TV with a wide variety of channels. The staff were friendly and accommodating, allowing me to check in early and providing a comfortable sofa bed for an extra guest. The buffet-style breakfast was of good quality, and the restaurant staff were lovely. great value for money.

Felt very at home, nothing too much trouble.

We appreciated the complementary chocolates and Easter eggs in the room, and the kids loved the activity packs and games available in the lobby. the hotel's location was perfect for exploring the nearby historic sites and attractions. we enjoyed the cozy fireplace in the lobby and the friendly housekeeping staff.

Our experience was tainted by poor customer service. the staff were unhelpful and unwelcoming, and our room had not been properly cleaned before our arrival.

Located in the center of town, this hotel offers convenient access to nearby restaurants and amenities. The hotel is situated next to a disabled bay, making it easily accessible for those with mobility needs. Guests have mentioned that the restaurant is also in close proximity to the hotel, allowing for a quick and convenient dining experience. Additionally, the open doors of the restaurant create a pleasant atmosphere for guests to enjoy. The rooms are spacious and comfortable, with beds that provide a restful night's sleep. The staff is friendly and attentive, ensuring that guests have everything they need during their stay. The breakfast buffet offers a variety of delicious options, including a pancake making machine that children especially enjoy.

During peak times, there may be long queues at the reception desk.

We had a great stay at this hotel! The location was perfect, right in the town center and close to the hospital and science park. The service provided was top-notch, from the room service to the housekeeping. The staff at the reception desk were warm and welcoming, making us feel right at home. The hotel had excellent amenities such as an indoor swimming pool, sauna, and a fitness studio. The Wi-Fi was fast and reliable, and there was even a tennis court! We enjoyed the delicious food and drinks at the restaurant and bar, and the buffet selection at breakfast was lovely. our experience at this place was fantastic, and we highly recommend it to everyone!

The facilities, including the pool, gym, sauna, and Jacuzzi, all functioned perfectly. The staff were friendly and helpful throughout. The room service was prompt and satisfactory. The breakfast offered a good variety of options and the staff were welcoming. The parking was hassle-free.

We had a fantastic time at this 4-star hotel! The rooms were clean and the staff at the reception were very friendly. The highlight for us was the Holistic Spa with their exceptional therapists. The gym, pool, and sauna were perfect for those who want to maintain their fitness routine even on a trip. We enjoyed every second of our stay, and the hotel's location within walking distance of Surrey University was incredibly convenient.

We felt really comfortable during our stay and had no complaints whatsoever.

We had a wonderful stay at this luxurious hotel. The location was excellent for us, with easy access to Guildford and the A3 to London. It was great being able to walk to Guildford or take a short drive to the city. The hotel itself has been slightly modernized to a good standard, providing enhanced comfort and quality services. The staff were excellent, always polite and helpful. They went above and beyond to ensure our stay was enjoyable. The room amenities were fantastic, including ironing facilities, tea, and coffee facilities, and a mini-bar. We also appreciated the lovely sitting area and terrace where we could relax and unwind. The dining options were superb, with a restaurant offering a delicious menu and a large, comfortable lounge/bar area where we could have a drink.

Although this place is great, it could use a bit of updating. However, we would still highly recommend this hotel to families and anyone looking for a comfortable and luxurious stay.

The staff were helpful and dealt well with technical issues. The breakfast had a wide variety and the pool access was convenient. Reasonable price.

Felt snug, nothing to complain about.

The staff were exceptional: attentive, friendly, and efficient. Great location, clean rooms, excellent breakfast. Wide range of options at meals. Staff went above and beyond to ensure comfort.

Nothings.

I was pleasantly surprised by my recent stay at the Holiday Inn. The breakfast provided was good and the small automatic pancake machine was a fun addition. The hotel's location near the University of Surrey was convenient for my purposes. The free parking was also a useful amenity.

The staff were friendly, informative, and helpful. Excellent service and food. Upmarket and beautiful public areas. Comfortable rooms with a nice pool and sauna/jacuzzi.

Absolutely nothing.