Lovely upgraded room, excellent space with jacuzzi bath, friendly reception staff, inclusive breakfast, good car parking facilities.

Nothing, it is perfect.

The location of this place was perfect for exploring the area. I loved that I could easily walk across a carpark in heels to get to where I wanted to go, like the park and ride and the airport. The service here was top-notch, from the attentive staff to the Manager who eventually came and apologized for any inconvenience. They gave a 5-star service that made me feel valued and well taken care of.

I would definitely recommend this hotel to my friends.

The hotel is conveniently located near the airport, making it a great option for travelers. Additionally, the rooms are comfortable with large beds and comfy pillows. The staff are helpful and well-trained, providing excellent service. The bathrooms are clean and tidy, with excellent facilities. The hotel also offers a gym and spa for guests to enjoy.

The bar and restaurant lacked atmosphere and felt a bit soulless.

We were pleasantly surprised by the convenience of the hotel's location, just a short walk from the airport. The rooms were comfortable and had nice amenities like an iron and ironing board. The pool and jacuzzi area was a great place to relax. we had a satisfactory experience at the hotel and would recommend it.

The bar and restaurant area was great, lots of space and modern furnishings. the location was perfect, close to everything we wanted to see. the breakfast was amazing, so much choice and really delicious.

The pool area was also dirty and in need of maintenance. the menu at the restaurant was limited and overpriced.

Lovely rooms, friendly staff, great facilities including swimming pool and gym, convenient location near shops and park and ride bus stop. 🏊‍♂️🏋️‍♀️🛏️

Clean and tidy, excellent breakfast, convenient location, helpful staff, easy access to airport.

Nothing.

Great staff, very friendly and good with kids. Breakfast was delicious, cooked to perfection with plenty of options. the hotel room was quiet and well presented, with a lovely little garden outside.

The room I stayed in was run down and basic compared to other hotels. the bathroom lock was broken and there was a questionable stain on the chair.

I had a fantastic experience at this hotel. The location is very convenient, with the Norwich Airport nearby and a reliable bus service to the city centre. The room I stayed in was impeccable, everything was new and spotlessly clean. The staff went above and beyond to ensure my comfort and satisfaction. One of the receptionists even helped me retrieve a bag that I had accidentally left at a restaurant outside of town. I will definitely choose this hotel again when I return to Norwich. I highly recommend this hotel for a pleasant stay.

I recently had the pleasure of staying at this luxurious hotel and was thoroughly impressed with the comfort and quality of the services provided. The location of this place was incredibly convenient for my needs, making it the perfect choice for a weekend getaway. The highlight of my stay was definitely the excellent breakfast that was served. The variety and quality of the food exceeded my expectations and left me feeling satisfied and ready for the day ahead. The staff at this hotel were also a standout feature. They were consistently polite, helpful, and went above and beyond to ensure my stay was enjoyable. Ebony, the receptionist, made a wonderful first impression by warmly welcoming my family, even going the extra mile to interact with my kids and make them feel special with sweets and VIK cards. It was truly a delightful and memorable experience.

I would highly recommend this hotel to my friends, as it offers a perfect blend of comfort and luxury. The only minor drawback I could find was that the bar area and the restaurant were just okay.

The breakfast at the hotel was fantastic, with a wide variety of options that were always well-stocked. The staff at the hotel were excellent, providing friendly and attentive service with a smile. The hotel was lovely, clean, and tidy, creating a pleasant atmosphere for a comfortable stay. The receptionist, Katrina, stood out with her professionalism, helpfulness, and maturity, making our experience even better. The beds were very comfortable, and the room was spacious and clean, ensuring a good night's sleep.

The pool facilities were great, but unfortunately, the jacuzzi was out of order.

The staff were friendly and helpful, making our stay as women travelling alone comfortable and enjoyable.

Felt well taken care of, nothing to complain about.

The staff were warm, helpful and welcoming during my stay will definitely stay again. Great facilities such as a pool and a tasty breakfast. the rooms were spacious with comfy beds, and nice toiletries in the bathroom.

The hotel could benefit from an updated décor. Although the facilities were good, there was a bit of a musty smell in the corridors.