The location of the hotel is perfect, with easy access to popular attractions such as Piccadilly, Regent Street, and Trafalgar Square. The staff, especially Ciprian, provides exceptional service and their French flair adds a touch of elegance. The rooms are spacious and clean, with comfortable beds and large flat-screen TVs. The hotel facilities are top-notch, including the St James Bar and the Balcon restaurant. The multilingual staff, including Marian, Alex, Florin, and Laszlo.

The St James Bar and Balcon restaurant were closed for renovations during one guest's stay.

sofitel london exceeded my expectations. the location was perfect, staff were kind and welcoming, and the bed was comfortable. the herbal tea every night was a lovely touch and linda's service stood out.

Clock radio signal was poor.

I had a wonderful stay at the Sofitel. The room was lovely with a beautiful view of Pall Mall. The breakfast at Wild Honey was delicious, especially the blueberry pancakes. The location of the hotel was perfect, within walking distance of many attractions. The service and staff were exceptional, always friendly and helpful. I highly recommend this hotel.

My stay at Sofitel was exceptional! The staff went above and beyond to make our family stay special. They surprised me with a birthday cake upon arrival and even apologized with macarons when a small error occurred. The hotel's location is perfect, just a short walk from Piccadilly Circus. The room was clean and comfortable, with a great shower and luxurious toiletries. The breakfast selection was excellent and offered great value for a London hotel. The attentive and friendly staff made our stay truly memorable. Thanks, Sofitel!

The value for money was great, the room was luxurious and the location was perfect. The staff treated us exceptionally well.

Breakfast option could be improved with faster service.

As guests with disabilities, we were impressed by the hotel's accessibility features and wheelchair-friendly facilities. The staff went above and beyond to make our stay comfortable and convenient.

Felt like royalty, no reason to complain.

Het hotel is gunstig gelegen nabij het Xinzha-metrostation op lijn 1, dicht bij het centrum en zeer dicht bij het Plein van het Volk. De meeste bezienswaardigheden in Puxi zijn binnen 30 minuten te bereiken. De kamers zijn ruim en goed uitgerust, met mooie badkamers en comfortabele bedden. Het personeel biedt uitstekende service en het ontbijt is redelijk met een goede selectie van eten.

Er is beperkte Engelse taalvaardigheid van het personeel, maar dit kan worden opgelost met behulp van vertaal-apps.

We had a wonderful romantic escape at this hotel. The staff was incredibly friendly and provided excellent service throughout our stay. They even surprised us with a complimentary bottle of champagne in our room upon our arrival. The location of the hotel was perfect, as it was conveniently located near many popular attractions and restaurants. Another advantage was the luxurious amenities and comfortable bed in our room, which made our stay even more enjoyable.

There were a few minor issues during our stay. The Wi-Fi connection in our room was a bit spotty at times, which made it difficult to stay connected.

I recently stayed at the Sofitel and the experience was truly exceptional. The hotel's location near Piccadilly Circus station made it incredibly convenient to explore London. The service was outstanding, with daily treats, complimentary water bottles, and a clean and fully stocked room every day. The staff were friendly and accommodating, going above and beyond to assist with our requests. The renovated rooms were stylish and had plenty of outlets. The room service was prompt and the food delicious. I highly recommend this hotel for a wonderful stay in London.

French speaking staff. Friendly, attentive service. Comfortable bed, huge TV with many programs. Clean room. Great location near many points of interest. Helpful concierge helped identify a historical photo.

I had a fantastic stay at this hotel. The location was perfect, just a short walk from the palace and Trafalgar Square. The subway station was conveniently close, making it easy to explore the city. The hotel facilities were top-notch, delivering on everything it promised. The staff was friendly and accommodating, ensuring that all my needs were taken care of. this hotel provided an excellent experience.

Nothing all excellent.

The staff are outstanding, accommodating, and go above and beyond. The location is central and convenient, with easy access to public transportation and nearby amenities. The cleanliness and comfort of the rooms are impeccable. The hotel provides great value for the price.

Cannot find any fault.

I had one of the best stays at a hotel ever. The room design was artistic and the bathroom was spacious. The bed was very comfortable, and the hotel provided great services. The rooms were incredibly quiet, and I didn't even realize there was a marathon taking place outside until I left the hotel. The location of the hotel was perfect, as it was near popular attractions such as the National Gallery, Trafalgar Square, and the Theater District. The hotel staff were friendly and accommodating, and the attention to detail was evident throughout my stay.

Nothing, all excellent.

Great central location, easily accessible to popular attractions. Friendly and attentive staff, providing excellent service. Beautifully designed and spacious rooms, equipped with modern amenities. Delicious breakfast included with ample options. Relaxing spa facilities available for guests.

Just had the most wonderful stay at Sofitel! The hotel exudes a beautiful classical style, and the service was both gentle and readily available. The breakfast selection was expansive and of excellent quality. The location is truly extraordinary and offers the best balance of quality and price. The smell of the corridor was a delightful touch. The bed, as well as the extra bed, were incredibly comfortable, and the bathroom was top-notch. The tea and coffee making facilities were of a high standard. The staff were incredibly attentive and friendly, and the cocktails at the bar were simply amazing!