Staff friendly, room spacious, quiet location with view. On-site restaurant, convenient for meals. Good breakfast and coffee. Easy check in/out, would stay again!

Perfect location, heated pool, clean room, strong water pressure, nice breakfast selection.

Don't have any issues at all.

I had a great time at this hotel! the staff at the front desk were very friendly and welcoming. The location of the hotel, nestled up on a hill against a small mountain, was absolutely beautiful and gave me a sense of peace and tranquility. The rooms were clean, spacious, and updated with modern amenities, including two comfortable queen beds. I also appreciated the attention to detail, such as the whirlpool in the bathroom, which added a touch of luxury to my stay. Additionally, the attached restaurant was a convenient option for meals and the breakfast included in the stay was a great perk.

All in all, my experience at this hotel was fantastic and I couldn't find anything to fault.

Great value for money with clean and updated rooms including a whirlpool, and breakfast included. The hotel is on a hill with a good location for pet owners and an attached restaurant.

Everything was fine.

Great pool for the kids, clean and not crowded. Convenient location near a restaurant.

Room not as pictured, found unsanitary items in the room. Overworked and frustrated staff.

Great location, clean room, friendly staff, heated pool, convenient restaurant.

No issues.

The breakfast at Surestay Plus Hotel By Best Western was delicious and had a great variety of options. We especially enjoyed the biscuits and sausage. The cleanliness of the hotel room was impressive, and the staff was friendly and welcoming upon our arrival. The location of the hotel near the Angus and Ale restaurant was convenient for us to enjoy a good meal. I had a pleasant stay and would recommend this hotel.

We had a fantastic stay at this hotel! The Jacuzzi in our room was great, and we really enjoyed the pool at night too. The hotel staff was extremely friendly and helpful, providing us with spot-on recommendations for places to dine in this beautiful area. The hotel itself was clean and comfortable, with soft and clean bedding and pillows. The bathroom was super clean, and the breakfast bar had plenty of choices. The location of the hotel was convenient to other activities in the local area, nestled against a small mountain in a beautiful area.

Nothing.

Convenient location near the lake and town. Clean rooms and friendly staff. Nice heated pool with towels provided. Adjacent restaurant for meals.

Misleading room description. Inconsistent internet connection.

Clean and spacious rooms with a warm and inviting design. The included hot breakfast was delicious, and the staff were exceptionally helpful and kind. I appreciated the availability of WiFi. I would recommend this hotel for a relaxing stay.

The location was perfect, with easy access to the center of town and the state park. The room was clean and spacious, with fresh towels. The heated pool felt fabulous, and the hot tub suite was clean, comfortable, and quiet. The bed was especially nice, and the breakfast bar had plenty of choices.

Nothing, it is perfect.

The location was great, close to Cacapon Lake and Berkeley Springs. The room was clean and spacious. The staff was friendly and responsive to our requests. The heated pool was a nice touch and towels were provided. It was convenient to have a restaurant right next to the pool.

Felt relaxed, no complaints at all.

The staff was friendly and helpful. The breakfast had a good variety of options including Jimmy Dean breakfast sandwiches, yogurt, cereal, and waffles. The accommodations were simple and clean. The location was nice and close to a Dairy Queen. The shower had strong water pressure.

Location perfect, heated pool, clean room, real breakfast, nice selection of foods and drinks, good coffee.

N/A.

We loved the location of the hotel as it was convenient to all major attractions including a golf course and an attached area without a door. The room was decent and clean with a jetted tub which was a great perk. The breakfast had superb hot and cold options.

Some guests were smoking in their rooms and bringing pets even though it wasn't allowed.