As a tourist, I really enjoyed the friendly and attentive staff at this hotel. They made me feel welcomed and cared for throughout my stay.

Felt so taken care of, nothing was too much trouble.

During my Christmas stay at this hotel, I was impressed by the cleanliness of the rooms. the housekeeping staff did an excellent job of keeping everything spotless. Additionally, the hotel's location was convenient. It was close to shopping centers and restaurants, making it easy to find something to eat or pick up any last-minute supplies. Another advantage was the friendly and helpful staff. They were always ready to assist and made me feel welcome throughout my stay.

I was disappointed with a few aspects of my stay. the beds were not very comfortable.

The room and lobby were clean and well-maintained. the beds were comfortable and provided a good night's sleep. the staff provided good service and were helpful. the hotel was reasonably priced, offering good value for the cost.

Some guests mentioned that the pillows were too soft. the breakfast was described as standard hotel fare, which may not have been to everyone's liking.

The hotel offers great value for money, with prices comparable to other hotels in the area. The staff is helpful and goes above and beyond by providing recommendations for good restaurants in the area. The location is convenient, with easy access to the interstate or downtown. The basic amenities are well-maintained, including the clean and comfortable rooms which are maintained at the highest level with fresh and well-kept sheets. Additionally, the breakfast included hot items, which is always a plus for a satisfying start to the day.

All aspects of this hotel were satisfactory.

I had a fantastic stay at this hotel! The value for money was excellent and the room was clean and comfortable. The location was convenient and the staff went above and beyond to make me feel welcome.

The breakfast experience could have been improved by allowing guests to serve themselves and ensuring proper hygiene practices, like changing gloves after touching multiple surfaces.

The Palace Inn & Suites Big Spring exceeded our expectations in many ways. the value for money was exceptional, with reasonable rates that didn't break the bank. The attention to detail in the hotel was also impressive, as the rooms were maintained at the highest level. Cleanliness was clearly a priority, with fresh sheets and a well-maintained environment. Additionally, the hotel's location was convenient, with helpful staff available to direct us to great nearby restaurants in the West Texas area.

All was well, no improvements needed!

Convenient parking for handicapped, efficient check-in process, clean room, comfortable bed, delicious breakfast served early.

I had a fantastic stay at this hotel! The staff was incredibly helpful in directing me to a good restaurant in the area. The location was convenient, as it was close to both I20 and downtown. The cleanliness of the hotel was top-notch, with a very clean room and common areas. The breakfast provided was delicious and available early at 6:00 AM. The friendly staff and their attentiveness really made my stay enjoyable.

Nothing, all good.

The staff was wonderful and took care of us. The room was very clean and the bed comfortable. The breakfast was awesome and available early. The spa bathtub was nice. The pool and hot tub were really nice. The non-chlorine smell was a plus. The staff was very friendly and attentive. My family and I enjoyed our stay and would highly recommend this hotel.

Felt so much at home, no complaints at all.

The staff was wonderful and attentive, making check-in quick and easy. The room was clean and comfortable, with a great breakfast available early in the morning. The hotel is recommended for travelers passing through Big Spring, Texas.

Nothing, all great.

We were pleasantly surprised by the clean and nicely decorated room at Best Western. The staff was extremely accommodating, showing us different room options. We chose a quiet room on the first floor and had a peaceful night's sleep. The pool was comfortable and the breakfast selection exceeded our expectations. we would recommend this hotel.

I had a great stay at Best Western! The manager, Christopher, truly went above and beyond to make my stay special. The rooms were clean and comfortable, and the grounds were well-maintained. The continental breakfast had a lot of options to choose from. I enjoyed my peaceful stay and will definitely be back in the future. I highly recommend this hotel.

The spa bathtub was nice and the location was convenient. The pool and hot tub were enjoyable and the breakfast had tasty homemade sausage gravy. The staff was friendly and attentive, making our stay pleasant. We were quickly registered and the room was clean with a comfortable bed.

Quick check-in, clean room, comfortable bed. Awesome breakfast available early. Friendly, attentive staff. Nice pool and hot tub. Decent breakfast with tasty house-made sausage gravy. Spa bathtub was enjoyable, though had to clean it myself.

The breakfast was quite good and it included delicious muffins and hot coffee. the cleaning of the rooms was quite neat and excellent, which I appreciated. the location of the hotel seemed very ideal, with many shops and restaurants close by.

Most of the guests seemed to be construction workers, who made too much noise at night to sleep properly. the service elevators, hallways, and lobby were quite dirty from muddy boots and staff weren't able to keep up with it.