A fantastic choice for staying in the city. Our stay at Sheraton was memorable and enjoyable. The staff provided impeccable service, making us feel welcome and well taken care of. The club-level room was comfortable and offered a great view over the lake. The lounge had a delicious and varied happy hour with an impressive spread of food. The bathroom amenities, including the Grohe rain shower, were top-notch. The morning buffet breakfast was extensive and delicious, with excellent service from the restaurant staff. The location was peaceful and offered a nice break from the hustle and bustle of the city.

Would recommend this hotel.

The view of the lake was stunning and added to the overall experience. the hotel's club lounge was a great feature, offering a variety of drinks and snacks. the hotel was located in a lively area, with plenty of international and local restaurants, bars, and cafes nearby. the proximity to popular sightseeing attractions made it convenient for exploring the city.

The hotel showed signs of wear and tear, especially in the lobby. Additionally, the rooms were not well soundproofed, which could be a disturbance for some guests.

The value for money was great, the room was comfortable and spacious with a lovely view. The staff at Sheraton provided exceptional service, making us feel welcome throughout our stay.

The breakfast option could use a bit more variety.

I had an amazing stay at this hotel. The service was impeccable, from the friendly and helpful staff to the warm and welcoming atmosphere. The club-level room was clean and comfortable, with a great view over the lake. The bathroom was fantastic, with a tub and a Grohe rain shower that was simply the best. The hotel facilities were top-notch, including the spacious and inviting club lounge with a delicious and varied happy hour spread. The morning buffet breakfast was also exceptional, with a vast selection of tasty dishes. The hotel's location was superb, with easy access to transportation and the convenience of a 1pm check-out.

Can't think of anything.

Great location, stunning lake view, clean rooms. Courteous staff, surprising birthday cake. Impeccable service, friendly and helpful. Soft and comfortable bed. Incredible happy hour, vast array of food. Warm and inviting atmosphere. Nice room with tub and rain shower. Delicious breakfast with excellent service. Good facilities, friendly staff. Excellent hotel, maintained reputation perfectly. Clean, big rooms, superb location. Exceptional services.

The staff at Sheraton went above and beyond to make our stay memorable. They remembered our names and room number, and even organized taxis for us. The attention to detail was exceptional, like when the maid went out of her way to provide us with soy milk for our coffee. Breakfast was a treat with a diverse range of cuisines to choose from. The location was also convenient, with plenty of cafes and bars nearby.

The staff were courteous and helpful, making our experience enjoyable. The well-appointed rooms and Club Lounge were perfect for breakfast, coffee, and pre-dinner drinks. The Club access staff were accommodating and friendly. The lounge offered a variety of tasty food, and the bed was incredibly comfortable. It's one of the best club-level hotels we've stayed in during our time in Vietnam.

Couldn't recommend this hotel more.

The hotel's location and view were exceptional. The staff was courteous and accommodating. The cleanliness and maintenance of the hotel were commendable. The surprise birthday cake was a delightful touch. a great stay.

No issues.

Great breakfast, albeit expensive. Peaceful location, away from city noise. Taxis needed to reach attractions. Impeccable service in club-level room. Comfortable bed, spacious lounge with fantastic happy hour and ample seating. Excellent service throughout hotel, personalized greetings in club lounge. Nice room with lake view, luxurious bathroom with top-notch rain shower. Vast and delicious buffet breakfast with attentive restaurant staff. Upgrade package, courteous staff, superb location and view. a memorable experience.

Convenient location. Lake and skyline views. Clean, well-kept. Courteous, accommodating staff. Surprising birthday cake. Good buffet breakfast, attentive staff. Wonderful shower. Club lounge offers value.

We recently had a fantastic stay in this hotel. The best aspects were the amazing views of the city from our room by the lake, and the delicious breakfast with a wide selection of dishes. The staff were friendly and the cleanliness of the hotel was impeccable. We have been coming to this city for work for many years, and this hotel's location to the Sheraton Hanoi made it extremely convenient.

Nothing that we didn't like.

I must say, I got excellent value for my money at this hotel. The room was clean and spacious, and the location was superb. The staff treated me like a VIP, making me feel welcome from check-in to check-out.

The breakfast option could have been better.

Warm service, clean rooms, and a stunning exterior make Sheraton a classic choice in Hanoi. The hotel's location near West Lake provides a peaceful atmosphere away from the bustling city center. The surrounding area offers a variety of cafes, restaurants, and spas for guests to enjoy. Despite some minor renovations needed, the overall hospitality and ambiance make Sheraton an ideal choice for travelers. I highly recommend this hotel.

I had an amazing stay at this hotel. The staff was courteous and the service was exceptional. The breakfast menu was outstanding, offering a wide variety of options to eat. The hotel is located in a very pleasant neighborhood, with a beautiful view of the lake. Transportation was convenient, with easy access to taxis. The hotel facilities were top-notch, and cleanliness was maintained at all times.

Nothing all excellent.

Excellent service, comfortable rooms, stunning lake view, amazing breakfast buffet, welcoming staff.

Not obvious to find.