The staff goes above and beyond to provide excellent service. The breakfast is delivered hot and on time. The restaurant on the premises offers fantastic quality, large portions, and reasonable prices. The scenic view of the marina is lovely, and there is an outdoor patio to enjoy. The restaurant staff is friendly and attentive. The proximity to the concert venue is excellent. The rooms are comfortable, and the showers are nice.

Felt right at home, no complaints.

Excellent location by the harbor with fantastic views. Staff at front desk were friendly and accommodating, allowing early check-in and providing free use of tennis courts and equipment. Great food options available. Would definitely choose to stay here again.

Loved the size of the room, it was perfect for our romantic escape. The private patio was a nice touch and offered a cozy spot to relax. The location was great, with convenient access to nearby attractions and restaurants. The staff was friendly and helpful, making sure all of our needs were met.

The bathroom was disproportionately large compared to the small bedroom. The WiFi was not consistent or reliable, making it frustrating to stay connected.

Stayed at Best Western for a weekend getaway. The location was perfect, close to attractions yet peaceful. The staff at the reception and bar were friendly and provided excellent service. The food at the bar was delicious and reasonably priced. The swimming pools were stunning and the views were breathtaking. The front desk staff was informative and accommodating, allowing us to check in early and providing free use of tennis courts. Would definitely stay here again.

Would recommend this hotel.

The location of this hotel is fantastic, with stunning views of the marina and the ocean. I enjoyed watching the sailboats and seagulls right from my room. The hotel facilities, including the swimming pool and jacuzzi, were clean and well-maintained. The staff was welcoming and helpful throughout my stay, making me feel valued as a guest.

Nothing.

best western went above and beyond during our honeymoon in sd! amazing upgrade and sweet anniversary surprises. great views, friendly staff, and happy hour were all a bonus. can't wait to come back!

Parking fees were unexpected.

The hotel offered breathtaking sea views and the California coast was absolutely idyllic. The location was perfect, with both the bay and the ocean harbor just a short distance away. It was a quiet area away from the hustle and bustle of downtown, but still conveniently close to everything. The hotel itself was very nice, with great service and clean rooms.

I was disappointed that the hotel did not offer a continental breakfast. It would have been nice to have that option available.

Perfect water view double queen suite with kitchen. Immediate rollaway. Accommodating and friendly staff. Reasonable parking. I recommend staying here.

We had a fantastic stay at this hotel. The barman, Geoff, was outstanding, providing friendly service. We met friendly people at the bar and enjoyed the fantastic food. The reception staff were very helpful. The location was great, close to the beach at Point Loma and all the attractions. There was easy access to transportation for people without a car. The hotel was in a harbor, offering a beautiful view. The room was large and cozy, with comfortable beds that ensured a good night's sleep. We loved watching the birds in the morning and appreciated the modern style of the hotel. The cleanliness was impeccable. The hotel facilities, including two swimming pools that were open until 11, were excellent. We also enjoyed the added convenience of free bikes and a fridge in the room.

Didn't dislike anything about the property.

Conveniently located with stunning views! Great for accessing nearby attractions and downtown. We loved the beautiful marina view from our room. The staff was friendly and accommodating, and the room was always well maintained.

The walls were quite thin, so we were able to hear noise from neighboring rooms. Additionally, our room was not as quiet as we had hoped, as we could hear trash cans and cars outside.

The rooms were nice and modern, and the location was convenient near the highway. The service personnel in the restaurant were exceptional and went above and beyond to make our breakfast experience enjoyable. The waitress provided us with helpful and interesting information that guided our plans for the day.

The air conditioner in our room was faulty and made loud and sporadic noises throughout the night, preventing us from getting any sleep. Despite bringing the issue to the attention of the front desk, we received no resolution or assistance.

This hotel is situated on Shelter Island, surrounded by hundreds of yachts. The rooms are equipped with basic amenities like full-sized refrigerators and under the counter kitchenettes. The staff is friendly and attentive. The breakfast portions are large.

All was good in this hotel.

The location is perfect, situated between the Bay and the harbor. The staff are beyond compare, always going the extra mile to make your stay enjoyable. The breakfast is delivered hot and on time every morning. The on-site restaurant offers fantastic quality, large portions, and reasonable prices.

We felt welcomed during our stay, with no complaints whatsoever.

The staff at Best Western went above and beyond to ensure our stay was enjoyable. They were friendly and welcoming from the moment we arrived, making us feel right at home. The spacious rooms were clean and comfortable, providing us with a relaxing place to unwind after a long day of exploring. The beautiful views from our room added an extra special touch to our stay, allowing us to take in the beauty of our surroundings. The location of the hotel was also ideal, with easy access to nearby attractions such as the zoo and Sea World. Despite a few minor drawbacks, such as an outdated room and a lack of clear signage, our overall experience at Best Western Plus Island Palms Hotel & Marina was fantastic. We would definitely recommend this hotel for anyone visiting the area.

The room was nice and clean, with great lighting. Plenty of towels provided for our stay. The location was convenient, with a safe walking area nearby. The staff at check-in/out were efficient and friendly.

No negatives from this place