We have been loyal guests of Best Western for years, but unfortunately, our recent stay at this property was not up to par. The room was cramped with limited space to move around, and the bed was smaller than expected. The front desk staff also provided inaccurate information about parking, resulting in us having to haul our heavy luggage up two flights of stairs. The only positive aspect was the polite young man who checked us in, as well as the manager who apologized for the rude behavior of another staff member.

We had a fantastic stay at the Best Western in Pocatello. The room setup was perfect for our needs, and the AC kept the room at a comfortable temperature throughout our stay. The larger than normal hotel room refrigerator was a pleasant surprise and allowed us to store all of our snacks and drinks. The bed was incredibly comfy, ensuring a restful night's sleep. The location of the hotel was great, away from busy streets and providing a peaceful atmosphere. The staff was friendly and accommodating, especially the room service team who did an exceptional job keeping our room clean, even with all of our biking gear. The quiet hallway made a big difference for a light sleeper like me.

The only minor drawback was the lack of an elevator, but it wasn't an issue for us.

This hotel is great value for money! The prices are reasonable and the rooms are always clean and comfortable. The location is right off the highway, making it very accessible and convenient. Within 2 miles, you'll find a variety of restaurants, shops, and gas stations. The staff is friendly and the basic amenities are well-maintained. Plus, the breakfast is surprisingly good for a hotel, with a variety of options to choose from.

One minor issue could be the room access. It is not the most convenient, especially for those with mobility challenges.

Good hot breakfast until 10 am, perfect for those wanting to sleep in. Nice handicap accessible room. Husband enjoyed the exercise room.

Felt like a VIP, no complaints.

Clean room, comfortable beds, good breakfast, friendly and helpful staff. Affordable price.

I really got my money's worth with a clean room and great value for the price at this hotel. The location was convenient and the staff were friendly and helpful.

The breakfast experience could have been better with more fresh options and better tasting eggs and sausage.

This hotel offers great value for the price. With clean, comfortable rooms and friendly staff, it's a solid choice for a budget-friendly stay. The location is convenient, with several restaurants within walking distance. Plus, the included breakfast is a nice bonus.

Nothing worth mentioning, everything was fine.

I had a great stay at this hotel. The breakfast included with the room rate was fantastic. They had a wide variety of options, including eggs, sausages, waffles, cereal, and orange juice. I loved that they had different coffee styles to choose from, including lattes. The room was spacious, clean, and quiet, and the Wi-Fi was super fast. The air conditioning was also surprisingly quiet. Additionally, the hotel had a nice pool that was open 24/7. The design of the hotel was great and everything was clean. The shampoo, conditioner, and body wash dispensers in the showers were a nice touch. The location was also convenient, close to awesome stores and a popular restaurant like Applebee's. I really enjoyed my stay here.

Nothing that I didn't like.

I had a great time staying here. The location was perfect for me, as there were a few restaurants within walking distance of the hotel. Plus, they offer great room service, which made things even easier. The staff were exceptional, always available, and willing to help. My room was fully equipped with ironing facilities and tea and coffee facilities, which was extremely convenient. The free wi-fi in the room was a nice bonus, and I was able to stay connected without any issues. this place exceeded my expectations.

I highly recommend this hotel to anyone planning to visit here.

Excellent customer service from Austin at check-in. A variety of breakfast items including yogurt. Clean room and bedding. Great hotel for seniors with physical handicaps.

Felt very much at home, no complaints.

We stayed at a hotel situated on top of a hill with incredible views of the valley. The hotel was conveniently located near fantastic stores, at least two restaurants, and the area we needed to be in. The rooms were immaculate with comfortable beds, and the housekeeping crew was very gracious. The breakfast was OK, and we appreciated the spacious and inviting pool.

There was a lack of accessibility for physically disabled persons in some parts of the hotel.

This hotel really exceeded my expectations in several areas. the value for money was exceptional. Considering the affordable prices, I was pleasantly surprised by the attention to detail throughout my stay. The location of the hotel was also very convenient, with several restaurants within walking distance.

My stay at this hotel was great and I couldn't find any major issues.

The room was clean, quiet, and comfortable. The hotel facilities were well-maintained and the staff was excellent. The location on a hill provided a nice view of the valley.

Everything is what I need and want.

Friendly staff, clean and comfortable. Modern design, easy parking and access to rooms. Excellent breakfast choices. Helpful second receptionist.

The hotel is within walking distance to a few restaurants, making it a great location for those who want to explore the area on foot. The rooms are well thought out, as they come equipped with basic amenities like a microwave and two queen beds, perfect for families traveling on a budget. The staff are attentive and always quick to respond to any requests, providing great service during our stay. And the breakfast selection was fantastic, with a wide range of options to choose from.

All was okay.