The room was updated and spacious, with a small fridge and microwave. The gentleman at the front desk was very polite and checked me in quickly. I appreciated that they spread out the guests so I didn't have anyone next to me. The TV and cable were upgraded and the wifi was lightning fast. The location was fantastic, close to everything and easy to access. Would stay here again if cleanliness issues were addressed.

Nothing for me. 🙅‍♀️

The price and location were great. The front desk staff were friendly and helpful. The room was clean and had a fridge & microwave. The bathroom was spotless. The lobby had coffee and little donuts for breakfast. The hotel was close enough to downtown Flagstaff for me to walk there and enjoy the New Year festivities.

Felt well taken care of, nothing to complain about.

Great location with plenty of restaurants and shops within walking distance. Amazing staff who were understanding and refunded my stay due to unforeseen circumstances. Looking forward to coming back soon.

Felt really comfortable, nothing to complain about.

The room was spacious and clean, with a recently renovated bathroom. The bed was comfortable and had fresh linens. We enjoyed the convenient location of West Inn Nau - Downtown, close to attractions and restaurants. our stay was pleasant and I would recommend this hotel.

Value for money was great, the room was clean and had all the necessary amenities like a fridge and microwave. The location was convenient, especially if you need to visit NAU, and the staff treated me well.

The food for breakfast could have been better.

The hotel's decoration was lovely, with a cozy and welcoming atmosphere. The general areas were well-maintained and easy to navigate, which was a relief for someone like me who is not as agile as I used to be. As a senior, I appreciate hotels that are accessible and accommodating, and this hotel definitely met those requirements.

I would have asked for more seating areas with comfortable chairs and sofas for senior people to relax and socialize. The children working there could have been more attentive to our needs and provided assistance when necessary.

I had a great stay at this hotel! The staff was friendly and helpful, and the hotel was very clean. The facilities were well-maintained, and the location was convenient for exploring the city. The hotel had ample parking available, which was a plus.

For us, it was ideal.

We had a pleasant stay at this hotel. The location was good as it was away from traffic and train noise. It was convenient to have facilities like a mini-fridge and air conditioning in the room. The hotel was clean and had newly painted walls. There was no carpet, which was a plus for us. Additionally, the hotel staff was friendly and accommodating.

No negatives from this place.

the hotel was a breath of fresh air with its clean and comfortable rooms. the friendly staff made me feel welcome, and the newly renovated bathrooms were a pleasant surprise. i'll definitely be returning here for my next stay in flagstaff.

Unreliable wifi connection.

Beautifully renovated bathroom, convenient location near NAU. New room refrigerator and good selection of TV channels. Rooms are clean and recently updated.

For the price, the value we got at West Inn Nau - Downtown was excellent. The room was clean, appliances worked, and the location was perfect. The staff treated us well and the front desk gentleman was polite and accommodating.

Breakfast items could have been improved with more variety and fresher options.

Absolutely amazing staff! Considerate and understanding. Refunded entire stay without hesitation. Fantastic location close to many places.

Couldn't stay longer.

I stayed at a conveniently located hotel in downtown, and the staff were friendly and helpful with local deals. The rooms and toilet area were clean, and the sheets were fresh. It was nice to have enough hot water for two showers. The parking spaces were limited, but it was great to have the option to park right in front of the room, keeping an eye on my car.

All was 👍👌.

We had a pleasant stay at West Inn Nau - Downtown. The staff was amazing and understanding, providing a full refund due to unforeseen circumstances. I appreciate their consideration and will definitely be staying here again soon to personally thank them for their kindness. Happy customer.

No complaints 😊

The rooms were clean and newly renovated, providing a comfortable and pleasant stay.

Felt at home, no complaints whatsoever.