The staff here went above and beyond to take care of my elderly mom when she accidentally bumped her arm. They were quick to provide first aid assistance, showing genuine care for their guests. the rooms are spacious and the front desk manager was incredibly welcoming and helpful, even explaining the deposit process.

The breakfast eggs weren't the best, tasting like microwave eggs. It would be great if they could improve the quality.

My recent stay at Fairfield Inn was fantastic! As a traveler visiting family, I stayed for three nights. the staff was exceptional, going above and beyond to assist guests. the rooms were spacious and well-kept, offering great value for the price. the front desk manager was welcoming, and the hotel was super clean. I especially appreciated the prompt response to an AC issue, leading to a quick room change.

Strongly recommend this hotel.

Fairfield Inn in Richmond exceeded my expectations. the staff was incredibly friendly and attentive, going above and beyond to assist my elderly mother when she had a minor accident in the lobby. the rooms were spacious and the hotel was impeccably clean, offering a welcoming atmosphere. the front desk manager was courteous and addressed my inquiries promptly, ensuring a pleasant stay overall.

Eggs at breakfast not appetizing, tasted like microwave eggs. A better quality is advised.

Always return for stays. Staff offered early check-in first time. Perfect with Free Wi-Fi, Free parking, Fitness centre, Laundry. Great seasonal pool, flat-screen TV. Important lift & business centre. Appreciate Sun loungers & wheelchair access. No pets or smoking. Ideal for business trips.

We found the hotel impressively clean and spacious. the staff was welcoming and attentive, going above and beyond to address our needs promptly.

Everything was just right.

Nice price, spacious rooms. AC issue resolved promptly, staff very helpful. Early check-in granted after early flight, clean and comfortable rooms. Friendly staff, quick and helpful with directions and recommendations. Impressed by staff's care and first aid response to guest's injury.

The hotel had an excellent location, with easy access to the freeway and popular areas. The bed and bathroom were clean and comfortable. The staff was friendly and helpful, going above and beyond to attend to guests' needs.

Communication was a major issue as some of the housekeeping staff couldn't understand English well.

Nice and clean hotel, spacious rooms, lovely front desk manager, prompt response to service requests, excellent breakfast selection, comfortable bed.

Nothing for me.

The staff at Fairfield Inn were incredibly attentive and caring. When my elderly mother accidentally bumped her arm and started bleeding, the lady at the front desk immediately retrieved a first aid kit and tended to her wounds. I was impressed by their quick response and genuine concern for their guests' well-being. It's comforting to know that they go above and beyond to ensure a comfortable stay. I highly recommend this hotel for their exceptional service.

The hotel was very clean and modern. the staff was friendly and accommodating, allowing us to check in early after a long flight. the complimentary breakfast had a good range of options and was set up in a clean and organized manner. the hotel was conveniently located near major highways and attractions, making it easy to get around and explore the city.

The hotel was a little difficult to find, requiring us to navigate through different parking lots and an apartment complex, especially at night or in bad weather. There was also an odd smell in the lobby and one of the elevators that persisted throughout our stay and could be off-putting for some guests.

The hotel had spacious rooms and friendly staff. AC issue was promptly resolved.

Felt at ease, no complaints whatsoever.