Great view, complimentary bottle of champagne and tray of fruits and chocolates. Comfortable bed and pillows. Two showers in bathroom. Non-obtrusive air conditioning. Hammocks and chaise lounges on beach. Plenty of towels at pool. Beautiful grounds. Friendly staff. Convenient location. Great pool. Complementary golf clubs. Easy tee times. Excellent restaurants. Best sushi on Big Island.

Comfortable rooms, clean, excellent internet. Teenage girls loved the spa. Excellent location, spacious pool area. Small but safe beach with great snorkeling. Friendly and helpful staff. Expensive but terrific breakfast buffet.

No issues.

Great snorkeling on private beach, fantastic staff, beautiful grounds and facilities.

Felt like being home, no complaints whatsoever.

The staff, breakfast choices, bars, dining options, beautiful grounds, quiet room. Great location, activities, beautiful beach. Super nice staff, fun beach activities, great food, convenient shuttle service. Incredible staff, warm welcome, friendly servers and bartenders, yoga instructor, beach cabana service. Fabulous location, amazing snorkeling. Loved it and will return.

Everything great.

My wife and I absolutely loved our stay at the Fairmont. The room was comfortable and the furnishings were exactly what you would expect from a first-class hotel. We had a late arrival and were delighted by the delicious treats that room service delivered, especially the signature crème brule served in a coconut shell. The breakfast at the open-air patio restaurant was a delightful experience, with a wonderful omelet and fresh fruit surrounded by beautiful flowers and a view of the beach. We also had an incredible dinner at the Japanese fusion restaurant, indulging in unlimited sushi and sake. The Fairmont Orchid truly exceeded our expectations and made our stay perfect in every way!

Located in a sunny area of Hawaii, the hotel provides easy access to popular attractions such as Tommy Bahamas restaurant. Guests can also enjoy the nearby golf course and explore other locations in the area. The rooms offer comfortable accommodations and breathtaking views of the beach and ocean. The service is friendly and attentive, and the breakfast buffet is delicious. Additionally, the hotel boasts a great pool area, a well-equipped spa, and complimentary activities for the whole family.

The décor and furnishings of the hotel could benefit from an upgrade to match its caliber.

As foreign tourists, we loved the upgraded ocean view Queen suite with pleasant decor and comfortable ambiance. The staff was exceptional and provided sincere hospitality, ensuring our requests for towels, coffee, and restaurant reservations were promptly attended to. The resort's fantastic facilities, including access to the shoreline trail and ancient ponds, offered plenty of activities without having to leave the resort area. The location was excellent, and the stunning grounds added to the overall appeal.

Felt safe, no complaints.

Pleasant decor, comfortable rooms. Exceptional staff, hospitable. Access to shoreline trail, beaches, ancient ponds. Fantastic facilities, plenty to do without leaving resort area. Great location, friendly, helpful concierge. Fantastic food, wonderful service at restaurant with breathtaking sunset view. Great singer at restaurant. Excellent food at restaurants, great service at beach. Fantastic massage at spa. Good music on lounge lanai. Beautiful property, nice lounge. Convenient with beach and restaurants on property, beach towels provided. Option for free guest parking.

Beautiful beach with great service. Excellent location on the Mauna Lani property. Enjoyable dining experience with good food and nice music.

Rooms are not up to par with a 5-star rating. Lack of umbrellas on the beach and limited shaded areas by the pool during the hot and sunny weather.

The hotel is beautifully located, offering stunning views and a serene atmosphere. The facilities were excellent, with clean rooms and well-maintained grounds. One of the best aspects was the outstanding service provided by the staff, who went above and beyond to ensure a comfortable and enjoyable stay.

The hotel is quite large, resulting in long walks from the front desk to the rooms. The lobby area could benefit from a cooling system, as it can get very hot.

We had an incredible stay at this hotel. The beach was private and not crowded, allowing us to enjoy snorkeling with sea turtles and tropical fish right on-site. The dining options around the hotel were amazing, and the hotel facilities were clean and well-maintained. The staff went above and beyond, especially Lynn at the front desk and Derek at the beachside bar. The location of the hotel was perfect, with easy access to all the activities on the west coast and the beautiful south beach. We also enjoyed relaxing in the cabanas with a breathtaking view of the ocean.

Nothing, it was perfect.

Staff friendly. Beautiful beach. Relaxing hot tub. Good restaurant. Helpful director.

The location of the hotel was perfect, with a beautiful beach area that was not overcrowded. The views were stunning, and being able to snorkel right off the beach was a highlight. The staff at the hotel were extremely friendly and helpful, from the moment we arrived. They were always ready to assist with any requests and provided excellent service.

We arrived at the hotel early, but were not offered any assistance with our bags or suggestions on what to do while we waited for our room. The room itself was not as advertised, with a blocked view and outdated amenities.

Lovely housekeeping, charming staff, delicious food, beautiful beach, great snorkeling.

There was nothing I didn't like.

The luxurious amenities at this hotel truly made my stay comfortable and enjoyable. The Spa & wellness center was exceptional, offering a wide selection of treatments. The outdoor swimming pool and Jacuzzi were a wonderful place to relax and soak up the sun. Access to the beach was convenient and the live entertainment provided entertainment in the evenings. My massage and facial were both fantastic, and the in-room breakfast was delicious. The bar/lounge area was perfect for a relaxing evening drink.

The only minor issue was the packed lunch I ordered that didn't include the special diet menu options I had requested. However, the staff were apologetic and quickly provided me with a suitable alternative.