The room had everything we needed with nice touches like automated shutters and motion-activated night lights. The view faced west and overlooked Union Square and the skating rink, with a gorgeous Christmas tree and a beautiful view of Macy's with stunning lit wreaths in every window.

Room service made me sick for a number of days.

grand hyatt was a pleasant surprise. we didn't get the bay view room we booked, but the city view was nice. the lounge club access with free breakfast and snacks was a great bonus. clean room, comfy beds, and a convenient location in union square.

Sketchy area at night, but great during the day.

We absolutely loved our stay at this luxurious hotel! The location couldn't have been more perfect, right in the heart of Union Square with plenty of dining options within walking distance. We were thrilled to have a room with a view of the iconic ice skating rink and Christmas tree - it really set the holiday mood. The staff went above and beyond to make our anniversary special, surprising us with a complimentary room upgrade. The in-house dining was excellent, and we even received a welcome drink upon arrival. The room itself was beautiful and modern, with all the amenities we could ask for - from a mini-bar to a sitting area and even a kitchenette. We will definitely be coming back!

In short, we recommend this hotel to everyone. The service, comfort, and location truly exceeded our expectations.

We had a fantastic stay at this luxurious hotel. The location was perfect, with the flagship Apple store and plenty of dining options within walking distance. The staff provided excellent service, from the car hire and dry cleaning services to the friendly bell staff and attentive housekeeping. Our room was spacious and modern, with a stunning city view from the 18th floor. The amenities were top-notch, including a well-equipped fitness center and a lovely outdoor patio where we could relax and enjoy the view. We were also impressed with the variety of dining options, from the restaurant to the bar/lounge area. this place exceeded our expectations and made our stay truly enjoyable.

We highly recommend this hotel to families and anyone looking for a luxurious and comfortable stay.

The Grand Hyatt at Union Square is a stylish hotel in a prime location for exploring the city. With convenient access to rideshare and public transportation options, it's perfect for solo travelers. The room was clean and had a great view of the city, even without upgrading to a room with a view. I loved the motion sensor light and the luggage storage service was a big help on my last day. The friendly staff, from the concierge to the bell hop, made me feel welcome and provided excellent service throughout my stay.

Felt amazing, no complaints.

The room was bright and modern, with a great view. The bedding was comfortable and the extra feather pillows were a nice touch. The hotel had a great bar area on the mezzanine, perfect for relaxing while getting ready.

The room had limited lighting, making it feel dim even with all the lights turned on. The shower had low water pressure, which was unexpected for a hotel of this standard.

The hotel is conveniently located near all the touristy sites and right off Chinatown. The room was spacious and clean, with prompt service from housekeeping. The breakfast buffet was mediocre, but the staff at the hotel were friendly and helpful. The hotel also offered shuttle service to the airport.

The room layout resembled an updated motel room.

Nice facilities, helpful staff, great location. Enjoyed my stay.

The room was clean and comfortable, but the outstanding service made our stay memorable. we highly recommend staying at this hotel.

Perfect location. Great view. kind staff. Good food. Upscale room. Decent price. Free Wi-Fi. Nice health club.

Can't fault anything about it.

My recent budget stay in the heart of downtown was perfect. Being right by Union Square was incredible, as I could walk to museums, upscale restaurants and boutique shops. I also appreciated being so close to a BART station, which made it easy to travel between Bay Area cities and to the airport. The room and bathroom were very comfortable, and the staff offered top-notch service. The breakfast provided was delicious and filling, just what I needed for a day of walking. The view of the surrounding hills and water was beautiful from my room.

There was some confusion with billing that was frustrating to deal with.

I couldn't believe the incredible views from my high floor room at Grand Hyatt. The sparkling lights of the city at night and the breathtaking bay view during the day were simply stunning. Sleeping with the curtains open was a must!

Although the hotel is in a central area, there is an increase in homeless people around the downtown area, making it a bit unnerving to walk around at night.

We have stayed here before and have returned when we have SO MANY options. This hotel meets and exceeds our needs and expectations each time we stay. The staff is always welcoming and friendly. Despite being a luxury hotel, we NEVER have felt any snobbery or anything of that kind.

We highly recommend this hotel to family and friends for its convenient location with ample dining options within walking distance. The service, from car hire to laundry, was exceptional.

The value for money was great and the room was comfortable with modern furnishings. The location was fantastic, right in the heart of the city, and the staff treated us exceptionally well, especially the concierge who recommended amazing neighborhood restaurants.

Breakfast items could have been more convenient to grab on the way to the room.

The room was clean, comfortable, and had a great bay view. The location was perfect for exploring Union Square and the Pier. The staff, especially the valet, were super helpful and attentive.

Breakfast delights, but the coffee could use an upgrade.