The breakfast choices were very good and the dining area was large and bright. the hotel had easy access to the expressway, making it convenient for getting around. Additionally, having a sheer curtain along with the room darkening curtains was a nice touch, allowing light to come in without sacrificing privacy.

There were a few aspects of my stay that I didn't enjoy. First, the night staff seemed young and often stayed out of view behind the desk.

The front desk manager and her staff were absolutely phenomenal! They went above and beyond to accommodate our needs, from helping with heating food for a birthday party to keeping the cake in their personal freezer. They even allowed us to check in early with all our stuff. The staff truly made our stay memorable and welcoming. Thank you so much!

Very friendly staff, quick check-in/out, clean room & bath, good quality bedding, great location, wonderful breakfast.

Absolutely nothing to say about dislikes.

Great pool and spa, good breakfast selection. Convenient location near restaurants and attractions.

Uncomfortable beds, noisy rooms and common areas. Limited space in the breakfast area.

We had a fantastic stay at a Holiday Inn Express in Grand Rapids Southwest! The room was clean and spacious, and the staff treated us with kindness and helpfulness. The location was great for our needs, and the value for the price was excellent.

Food for breakfast could have had a bit more variety.

We had a great last-minute stay here. The staff was warm, friendly, and accommodating. Becca at the front desk was wonderful and made us feel welcome. The hotel facilities, especially the pool and hot tub, were clean and well-maintained. The pool used saline purification, which was a nice touch. The location was convenient, with easy access to Grand Rapids and Holland. We enjoyed exploring the nearby Rivertown area with its variety of restaurants.

Not one thing.

Clean property in a good location. Helpful and friendly staff. Special request for birthday celebration was accommodated. Quiet room with pool view. Good breakfast selection. Comfortable and modern room with fridge and microwave. Clean pool with pool table. Easy access to Grand Rapids and Holland. Plenty of restaurants nearby. Saline pool purification. Nicely decorated and clean room. Wide selection of breakfast options.

Our stay at Holiday Inn Express was fantastic! The staff, especially Zack, were incredibly kind and helpful, making us feel welcome from the moment we arrived. The room was clean and comfortable, providing us with a relaxing space to unwind after a long day. We also enjoyed the pool and hot tub, although it would have been nice if the kids weren't required to leave at a certain time. The breakfast offered a good variety of options, although the breakfast area could have been a bit larger. I highly recommend this hotel for a pleasant and enjoyable stay.

Great value for the money, with a variety of breakfast choices and a comfy bed in a modern, clean room. Staff was friendly and helpful, going above and beyond to accommodate my needs.

Breakfast delights could be improved with an additional toaster.

The room was spacious and had a lovely bathroom. the breakfast had a good variety of options. the hotel is situated in a quiet location, which was nice. I didn't see any nearby restaurants, but I believe there were a few within a short distance.

There was a lot of noise and partying in the hotel, especially on Friday and Saturday nights. It was disappointing that the pool area couldn't be used due to this.

Upon arrival, I was immediately greeted by friendly and helpful staff. The check-in process was efficient, and they even accommodated my knee issue by checking me in from a separate computer while I sat comfortably. I was also impressed by the cleanliness of the room, with no stains on the mattress or topper. Fresh towels were delivered every morning, and the precautions taken during breakfast preparation and service were commendable. The location was convenient, close to Grand Valley State University and Holland.

Nothing it was perfect.

Immediate greeting, kind and helpful staff, efficient check-in process, comfortable seating while waiting, prompt delivery of extra pillows.

Nothing it is perfect.

Great staff, especially Zack, who was very nice. The breakfast had good choices with a large bright lobby dining area. The location had easy access to the expressway. The pool and hot tub were enjoyable, although the rule of kicking kids out at a certain time was a downside. The rooms were okay, nothing special.

Felt like family here, no complaints whatsoever.

The breakfast was the best part of our Christmas trip. the variety of food offered was great, and we really enjoyed starting our day with a good meal. the hotel's location was also a plus. It was conveniently situated near key attractions and amenities, making it easy for us to explore the area. Additionally, the staff was friendly and helpful, ensuring that we had a comfortable stay.

One of the worst aspects of our stay was the noise level in the hotel. There were loud and disruptive guests, especially during the evenings, which made it difficult to relax and enjoy our time there.

The hotel provided a lovely pool and spa area, which my kids really enjoyed. They had a great time swimming and playing in the pool. Additionally, the breakfast selection was quite good and offered a variety of options, including eggs, sausage, pancakes, and pastries. the location of the hotel was also convenient, making it easy for us to visit nearby attractions.

Dislikes or Worst Aspects: On the downside, the bed in our room was a bit too firm for my liking.