Amazingly friendly staff who went above and beyond to make our stay comfortable. The room was spotlessly clean with fresh linens and towels. We were pleasantly surprised by the delicious breakfast options. highly recommended!

I had an amazing stay at this hotel! From the moment I walked in, the staff was outstanding and incredibly friendly. The hotel itself was clean and well-maintained. The breakfast spread was excellent, with a good variety of options. The location was also very convenient, making it easy to access Jacksonville or Rusk, TX. Additionally, the beds were incredibly comfortable, and the showers were great.

Couldn't find any faults at all.

I recently stayed at Holiday Inn Express in Jacksonville for a weekend getaway. The hotel staff, led by manager Shannon, were incredibly friendly, patient, and accommodating. The room, a spacious and functional mobility accessible king suite, provided everything I needed for a comfortable stay. The bed was exceptionally comfortable, and the hotel itself was easily accessible and impeccably clean. I appreciated the staff's helpfulness in providing information about local events. I would highly recommend this hotel for anyone looking for a pleasant and enjoyable stay in Jacksonville.

Would recommend this hotel.

As friends who enjoy going out at nights, we appreciated the friendly and helpful staff, clean rooms, and well-maintained facilities. The staff provided up-front solutions for safety precautions, and the hot breakfast served by a server was a great touch. The staff also engaged with guests, making friendly conversation and listening attentively.

Felt snug, but no reason to complain.

The staff was incredibly friendly and accommodating, the room was clean and comfortable, the breakfast was delicious, and the manager and her team provided excellent customer service.

Nothing I didn't like, to be fair.

The staff handled a busy event smoothly. The rooms were nice and clean. The staff was friendly and accommodating. We were allowed to park outside with our truck and trailer. The breakfast was great.

The location of the hotel was perfect for my business trip. It was conveniently located near my meetings and had easy access to major highways. Additionally, the hotel provided a microwave and refrigerator in the room, which was a convenient feature for storing and reheating meals.

The customer service at the front desk was lacking. The staff seemed robotic and unfriendly, not providing the warm welcome that I expected.

The staff was outstanding, friendly, and helpful. Rooms were clean, and breakfast was excellent with good variety. Accommodated our request for non-smoking rooms. Engaging and attentive staff.

Nothing at all.

Friendly front desk staff, easy to find location, clean and spacious rooms, great showers and comfortable beds. Good breakfast with early weekend hours. Easy check-out process with friendly staff. Accommodated request for non-smoking rooms.

As young families, we loved the spacious and accommodating rooms at this hotel. The staff was awesome, handling the influx of guests with ease and a smile. The hotel was easily accessible and super clean. The bed was extremely comfortable, ensuring a good night's sleep.

Felt right at home, no complaints.

Nice facility, easy to find. Friendly and professional front desk staff. Large and clean rooms with great showers and comfortable beds. Good breakfast with attentive server. Super clean and easily accessible location. Recommended for a nice stay. 👍

The rooms were clean, spacious, and had a pretty shower. The staff was friendly and provided helpful information. The bed was comfortable and the bathroom essentials were enjoyable. it was a pleasant stay that met our expectations.

The hotel had clean rooms with nice amenities like shampoo, soap, and towels. The bed was comfortable and the cleaning staff was friendly. The breakfast was delicious and well-stocked.

Felt cozy, no complaints.

I got great value for my money at the hotel. The bed was so comfortable and the room was spotlessly clean. The staff at the hotel were incredibly friendly and helpful, making me feel welcome throughout my stay.

The breakfast could have been improved by having a self-serve option.