The hotel's location near the expressway and dining options is a definite advantage for travelers. The rooms are neat, clean, and comfortable, with a well-designed space for those needing to work on their computers. The staff members are attentive and genuinely committed to meeting the guests' needs. They exhibit a teamwork approach, ensuring that the right person is contacted for efficient service. The staff's dedication to customer satisfaction is evident in their friendly demeanor and willingness to assist.

The lackluster menu offered at the hotel's restaurant leaves much to be desired. The amenities in the rooms could also be improved, with the addition of better quality soaps and toiletries.

The pool remains open late, accommodating evening visits. The spacious rooms comfortably accommodate extra guests at no additional cost. Room service efficiently maintains cleanliness. Snack selection and ice machines conveniently cater to cravings. The attentive and cohesive team prioritizes guest satisfaction, delivering excellent service without hesitation.

During my stay at Holiday Inn Kalamazoo West, I was impressed with the neat and clean room. The size was comfortable, and I especially appreciated the well-designed space that catered to both work and leisure tasks, with a reliable computer wifi connection. What stood out the most was the exceptional service provided by the staff. From the moment I arrived, I felt important and valued. Every staff member I encountered had a genuine desire to assist me in any way they could. They were trained to anticipate the guests' needs and went above and beyond to ensure my expectations were met. The teamwork among the staff was evident, as they knew when to involve another team member to efficiently address any request. They asked the right questions to provide excellent service without overstepping their responsibilities. This level of commitment to customer satisfaction was truly impressive.

I did have a few minor disappointments during my stay. I found some cleanliness issues in the bathroom, including hair and a used cup left behind.

Great location, clean, good-smelling, friendly staff, accessible breakfast.

Nothing I didn't like to be fair.

Enjoyed the spacious and well-appointed rooms with separate sleeping areas and large TVs. The breakfast was freshly prepared and tasty, well worth paying extra for. Friendly staff were accommodating and even allowed me to store my valuable belongings in the room.

Disappointing restaurant experience with lackluster menu offerings. The amenities in the room were minimal with only one bar of soap for the entire family, and the blinds were unable to close, leading to a sleepless night due to the excess light.