My stay at Horseshoe was fantastic! The room was beautifully designed and the atmosphere throughout the facility was amazing. The staff was extremely accommodating and flexible in meeting all my needs. I was especially impressed with TJ, the night manager, who went above and beyond to ensure my comfort. The casino and buffet were also highlights of my stay.

While everything else was great, the check-in process took longer than expected and the room wasn't properly cleaned. Additionally, the room lacked a microwave, which meant I had to go to the casino area to eat and sometimes faced long waits for food.

Comfortable beds, valet parking, clean room, surprising French doors.

Nothing.

The room was clean and comfortable and the bed provided a good night's sleep. The location of the hotel was convenient and accessible to key attractions in the area. Additionally, the presence of a Starbucks on-site was a nice touch, although it would have been even better if it operated 24/7 like before.

The staff could have been friendlier and more helpful. The amenities mentioned were not up to par, with a malfunctioning mini fridge, a slow-draining shower, and a barely functional blow dryer.

Great facility, casino, and room. Convenient location and easy parking. Polite staff and comfortable bed.

Nothing, it is perfect.

The staff was helpful, friendly, and accommodating. Plenty of amenities available, including Starbucks and multiple restaurants. Different pace, but nice atmosphere. Front desk staff Noemi and The Vallet were commendable.

It was all superb.

Loved spending Christmas Break in the mountains! Best aspects were the cozy room and amazing food! We were treated to complementary hot cocoa and cookies and loved being just a short walk away from all the hiking trails. The location was perfect for us to enjoy the fresh air and beautiful scenery. Plus, we were able to take advantage of the complementary ski shuttle service!

Dislikes were the limited entertainment options and lack of nightlife. We thought there would be more activities to do after dark and were disappointed to find that the hotel was relatively quiet.

Flexible management, helpful staff, clean room, elegant decor, beautiful scenery, comfy beds.

All was good.

I had a fantastic stay at the hotel. The cleanliness was exceptional, with the room being spotless and well-maintained. The hotel facilities were top-notch, providing everything I needed for a comfortable stay. Parking was convenient and easily accessible, making it hassle-free to come and go. The location was perfect, as it was easy to enjoy some great gambling in other nearby casinos. The staff was friendly and attentive, making me feel welcome throughout my stay.

Nothing all excellent.

Comfy bed, although thin blanket. Convenient location near another casino. Nice shower experience. Updated rooms, fun casino with new machines and good payouts. Quick resolution to room issue, but not fully compensated.

Rooms are comfortable with friendly and accommodating staff. Music plays 24 hours for gambling and floor staff are great. Location is great, especially during a mini blizzard, and the balcony view is beautiful. The shower is a unique and enjoyable experience.

I recently stayed at a hotel nestled in the mountains with breathtaking views. The staff was friendly and professional, making my stay enjoyable. The rooms were clean and well-maintained, providing a comfortable bed for a restful night's sleep. I was also impressed with the attention to detail and the fresh towels provided. The hotel's location made it easy to explore nearby casinos and indulge in some great gambling. this hotel offers great value for money and I would definitely recommend it.

All aspects of my stay were wonderful, leaving nothing to improve.

The staff at the hotel were very friendly and accommodating. They always greeted us with a smile and were willing to help with any questions or concerns we had. Additionally, the facility itself had a great look and atmosphere. It was clean and well-maintained, creating a pleasant environment for guests to enjoy. Lastly, the location of the hotel was convenient. It was situated in a key location, making it easy to access nearby attractions and amenities.

There were a few negative aspects of our stay. the check-in process took longer than expected, causing some inconvenience after a long day of travel.

I had a great time here and enjoyed the atmosphere. The hotel's location was very convenient and close to other casinos. The staff was friendly and helpful. My room had all the amenities I needed and was very clean.

I would definitely recommend this place to my friends.

The location of the hotel is convenient and close to all the major casinos. However, the service in the casino being poorly understaffed. The rooms are comfortable, but the breakfast bar is hardly edible. The cocktail waitresses seemed uninterested in serving us.

The noise level in the hotel was unbearable and made it almost impossible to sleep at night due to the loud music.

I had a wonderful time at Horseshoe Black Hawk. The room was spotless and beautifully decorated. The location was perfect, with easy access to other attractions in the area. The bed was incredibly comfortable, ensuring a great night's sleep. The buffet had a great variety of delicious food to choose from. I highly recommend this hotel for a memorable stay.