I had a wonderful stay at this place. The staff were genuine and attentive, making me feel welcomed from the moment I arrived. I requested a small tube of toothpaste and was pleasantly surprised to find it in my room upon arrival. The service room service was excellent and the housekeeping did an impeccable job. The leisure swimming pool was perfect for relaxing and the free cabanas were a nice bonus. The staff also provided a warm welcome drink upon my arrival. I highly recommend this venue for families.

Professional and accommodating staff. Clean and comfortable rooms with great amenities. Convenient location near a university campus. Rooftop deck provides a nice sitting area. The hotel restaurant and bar offer high-quality food and drinks.

We loved staying at this luxurious 4-star hotel! The location was absolutely perfect for us, especially since we needed to be close to SMU. The hotel is situated in an upscale neighborhood, which made us feel safe and secure during our stay. Another great thing about this hotel is that it offers a courtesy car service, which was extremely helpful for getting around the area. The rooms were clean, modern, and comfortable, providing us with everything we needed for a relaxing stay. And despite the dining facilities being closed at the moment, there were plenty of nearby restaurants, markets, and shops within an easy walking distance, making it convenient for meals and coffee. We also appreciated the small tube of toothpaste that we had requested, as well as the attentive and friendly staff who made sure our needs were met. this place provided enhanced comfort and quality service, making our stay enjoyable.

I had a fantastic stay at a hotel near S.M.U. The location was perfect, just across the street from the college. There were plenty of dining options within a short drive, and it was easy to access the school. The valet service was excellent and the staff was extremely helpful and friendly. The room I stayed in was beautiful, and the suite had plenty of space for everyone. Despite a small issue with the curtain and an outlet cover falling off, the hotel staff was quick to address it and even offered a discount on our stay. The amenities provided were top-notch, including the luxurious toiletries. I highly recommend this hotel for its great location, friendly staff, and comfortable rooms.

Convenient location near Southern Methodist University, comfortable and clean rooms, friendly staff, deck/sitting area on top of the building, pool area and lobby nicely done.

Felt very secure, no complaints.

We loved The Lumen! Great location, charming bar and restaurant, nice pool, friendly staff, and beautiful mid-century modern decor. The rooms were comfortable and clean, and the amenities were top-notch. We will definitely come back!

Nothing, all was good.

Enjoyed a girls day at the pool with excellent poolside service and a laid back atmosphere. Welcoming check-in and friendly staff. a great experience.

Excellent service, friendly and helpful staff. Clean rooms with thoughtful amenities like robes and luxury toiletries. Good WiFi throughout. Restaurant/bar offers quality food and drinks. Convenient location near college campus but not noisy.

Luxurious amenities, friendly staff, delicious food and drinks, clean room, good WiFi connection.

No negatives from this place.

Located in a lovely suburban neighborhood, close to a variety of dining options. Spacious and tastefully decorated rooms with comfortable beds and well-equipped bathrooms. Friendly and efficient check-in and valet service. Good Wi-Fi connection. Discreet housekeeping. Eco-friendly amenities. Convenient amenities in the room like a safe, ample closet space, and a small minibar. Peaceful atmosphere. Courteous front desk and valet staff.

Inconsistent service at the hotel restaurant, including lackluster morning service and forgetting items like sugar and spoons for coffee. Some issues with room maintenance, such as evidence of repairs and visible signs of wear and tear. Unsatisfactory dining experience with a terrible cappuccino and the use of store-bought stevia instead of individual packets. Payment issues, with charges incorrectly applied and causing inconvenience and frustration. Lack of attention to detail and responsiveness from the management.

The hotel is clean, with modern facilities and convenient parking. Its location on the college campus across the street provides a unique atmosphere. The staff is friendly and accommodating.

Nothing not too like.

Located in a beautiful neighborhood by the SMU campus, this hotel is perfect for college families and city explorers alike. The room was spacious and clean, with a cozy bed and a well-equipped bathroom. The breakfast was amazing, with fresh and tasty choices. Besides, the friendly staff also offered excellent service during our stay here.

The mini-bar was missing, and vending machines were not available for late-night cravings.

The complementary cookies and hot chocolate were delicious. The hotel’s location near the New Year's Eve party was perfect, we didn't have to drive or walk really far. Additionally, the view from our room to the fireworks was stunning.

The bathroom was not cleaned properly and smelled bad. The bed sheets had stains and the mattress was really uncomfortable. The hotel staff was dismissive when I complained about these issues. The room was also too small and poorly lit. I wouldn't recommend this hotel.